[otrs] Give Customer FAQ admin rights.
Hi all, I have the FAQ console set up on our OTRS, but I'd like to be able to give some of our customers admin rights to the FAQ. Is there a way I can do this? thanks Kind Regards, Emily ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Email in html format...
My clients require me to send email in HTML format from frontend. It's possible send email in HTML format with an editor i.e. FCKEditor or similar? How I can do it? Thank's Goffredo Morvillo___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Auto Response from email setup
Hi, I have setup an Autoresponse message to be sent to the customers automatically, when a new ticket is created. However, I want it to be sent from email address, other than the Systemaddress specified for the queue. I created another email address in the system and specified it in the Auto Response From: field in when setting up the Autoresponse. The Autoresponse is working but it is still sending emails from the Systemaddress Could you please advise how I can resolve this? Many thanks! Raushan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Stats and reports
Hi, I'm evaluating v2.0.4 on Debian Etch, and I can't see any option for reporting or stats. Is there any reporting features, or is that something people work out for them selves from the database ? Thanks Matt ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Stats and reports
I am fairly certain that 2.0.4 is a fairly old version. 2.1.x is current and 2.2 is due out soon. I can attest that 2.1.x has the stat module but not sure when it was added. Recent posts have indicated that the stat module is in it infancy. To properly evaluate OTRS you should look at 2.1.x if not 2.2.x. There are a slew of bug fixes in the post 2.0 versions. The stat option would be available via an icon that says STAT to admin users from the interface. gl, LQ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Joyce Sent: Thursday, June 21, 2007 9:25 PM To: otrs@otrs.org Subject: [otrs] Stats and reports Hi, I'm evaluating v2.0.4 on Debian Etch, and I can't see any option for reporting or stats. Is there any reporting features, or is that something people work out for them selves from the database ? Thanks Matt ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] GNUPG Mailverschlüsselung
Hallo, Ich habe mir gestern die neuste Version von OTRS installiert (otrs-2.2.0-rc1). Weil ich gerne die Neuen Features von dem OTRS::ITSM testen wollte. Die Installation verlief soweit reibungslos. Dann wollte ich die PGP Signierung aktivieren um ausgehende Mail zu Signieren. Sobald ich die Option für PGP-Inline Signatur wähle und auf senden klicke bekommen ich folgende Fehlermeldung Got no MainObject! at /opt/otrs-2.2.0//Kernel/System/Crypt.pm line 82. Ich habe vorher die Version 2.1.7 Installiert und da taucht dieses Problem nicht auf da funktioniert die PGP Signierung ohne Probleme. Gibt es hierfür schon ein workaround oder ein Patch oder ist jemand bekannt wie ich diesen Fehler beheben kann. Vielen Danke Grüsse Simon ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
