RE: [otrs] iis otrs?

2007-10-21 Thread Maurice James Ny 
I would highly recommend that you install it on a Linux server. I am sure
this will eliminate 99.9% of your problems

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Gábor Rell beltex
Sent: Saturday, October 20, 2007 5:27 AM
To: otrs@otrs.org
Subject: [otrs] iis  otrs?

Hi!

I’m new on this list so Hi everybody.

I want to install otrs on a windows platform and now I have some problem.
Now i am able to get the index.pl and it is asking for username and
password. If I log in with a wrong username it is show that the password is
wrong. When I want to log in with the default username and password
([EMAIL PROTECTED]/root) it doesn’t do anything.
It shows the error message:
'CGI Error
The specified CGI application misbehaved by not returning a complete set of
HTTP headers.'

And in the address bar I can see '/index.pl?' no ?session... or something
else.

So is there someone who successfully implamented otrs on a windows platform?

Thank you for your answers.


--
Gábor Rell



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Re: [otrs] iis otrs?

2007-10-21 Thread Henry Verbeek 
Hi,

Maurice James Ny schreef:
 I would highly recommend that you install it on a Linux server. I am sure
 this will eliminate 99.9% of your problems

   
You need to read the manual and then install the needed programms.

Henry,





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RE: [otrs] iis otrs?

2007-10-21 Thread Gábor Rell beltex 

Hi!
Ok please send the new hw to 

I have only MS powered machines and I cannot install linux. So I have to solve 
the problem on the MS machine.
(I can recommend so much things to so much people...)

--
Gábor Rell

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Maurice James Ny
Sent: Sunday, October 21, 2007 5:02 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] iis  otrs?

I would highly recommend that you install it on a Linux server. I am sure
this will eliminate 99.9% of your problems

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Gábor Rell beltex
Sent: Saturday, October 20, 2007 5:27 AM
To: otrs@otrs.org
Subject: [otrs] iis  otrs?

Hi!

I’m new on this list so Hi everybody.

I want to install otrs on a windows platform and now I have some problem.
Now i am able to get the index.pl and it is asking for username and
password. If I log in with a wrong username it is show that the password is
wrong. When I want to log in with the default username and password
([EMAIL PROTECTED]/root) it doesn’t do anything.
It shows the error message:
'CGI Error
The specified CGI application misbehaved by not returning a complete set of
HTTP headers.'

And in the address bar I can see '/index.pl?' no ?session... or something
else.

So is there someone who successfully implamented otrs on a windows platform?

Thank you for your answers.


--
Gábor Rell



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Re: [otrs] iis otrs?

2007-10-21 Thread Marius Flage 
Gábor Rell beltex wrote:

 Ok please send the new hw to 

The new hw? What are you talking about?

 I have only MS powered machines and I cannot install linux. So I have to 
 solve the problem on the MS machine.
 (I can recommend so much things to so much people...)

Do you really do anything -besides- solving problems on MS machines? :)

I really suggest you read the docs relating Windows installation [1] but
as far I can see it's just a matter of downloading and executing a
simple installer.

Marius

[1] http://doc.otrs.org/2.2/en/html/c267.html#installation-on-windows
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RE: [otrs] iis otrs?

2007-10-21 Thread Gábor Rell beltex 
Hello!

I read the manual. I installed perl and the db...
What shall I install? If I write a wrong name at the login, it is write that it 
is a wrong username, so perl and the db is working I think.

--
Gábor Rell

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Henry Verbeek
Sent: Sunday, October 21, 2007 5:21 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] iis  otrs?

Hi,

Maurice James Ny schreef:
 I would highly recommend that you install it on a Linux server. I am sure
 this will eliminate 99.9% of your problems


You need to read the manual and then install the needed programms.

Henry,





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Re: [otrs] iis otrs?

2007-10-21 Thread Henry Verbeek 
Hi,

Gábor Rell beltex schreef:
 I read the manual. I installed perl and the db...
 What shall I install? If I write a wrong name at the login, it is write that 
 it is a wrong username, so perl and the db is working I think.
   
Have you enabled CGI, and the rest on the website you are running it on?

-- 
Met vriendelijke groet,
Henry Verbeek.





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Re: [otrs-de] Installation OTRS / Externer mySQL Backend

2007-10-21 Thread Oliver Methfessel 

Hi,

das Zusammepsilen mit einer externen DB läuft ohne Probleme. Sende mal 
deine confix.pm als Anhang oder Quote.


--
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RE: [otrs-de] Installation OTRS / Externer mySQL Backend

2007-10-21 Thread nti 
Moin

Das nenne ich eine schnelle Sonntägliche Antwort. 

Ich habe aber den Fehler gefunden. Unter FreeBSD kann man den default des
System-Bibliotheks-Aufruf 'crypt () in der Datei /etc/auth.conf festlegen.
Dieser war bei mir auf crypt_default  =  md5 gesetzt,  FreeBSD default
wäre des. Dadurch wurde das root Passwort nicht richtig ausgewertet weil
dies bei OTRS hart verdrahtet ist (DB.PM Zeile 116: if (($Salt =~
/^\$\d\$/) || (crypt('root', '[EMAIL PROTECTED]') eq 'roK20XGbWEsSM')) {

Um es zu illustrieren, Ergebnisse eines kleinen Perl-Testscriptes:

mit MD5 (crypt_default = md5 in auth.conf)

hurz encrypted using the perl crypt() function and salt yxc
returns:
$1$yxc$yARhNHZ1eBRpZBaxzZgdm/

Oder mit DES (crypt_default = des in auth.conf)

hurz encrypted using the perl crypt() function and salt yxc
returns:
yxcxsUCWi/7ys

Warum stand bei mir als default md5 in der auth.conf? Man muß sich dann
z.B. im phpMyAdmin nicht drum kümmern dass die encrypt Funktion von mysql
einen MD5 Schlüssel generiert. MySQL benutzt schließlich auch crypt() und
das default vom Betriebssystem.

Die Fehlermeldung von OTRS zu dieser Problematik dazu finde ich aber arg
irreführend. Falsches Passwort o.ä. wäre hilfreicher gewesen.

Ich kann den Wert jetzt, wo ich zugriff auf's OTRS und seine Administration
habe, in der auth.conf wieder auf md5 zurücksetzen. Wenn ich Passwörter mit
Sonderzeichen benutze werden diese allerdings nicht erkannt. Ohne
Sonderzeichen wie . oder - ist es OK. Merkwürdig...

Grüße
Nicola



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