[otrs] Upgrading the FAQ module.
Hi guys, I'm still trying to find help on this. I'm trying to upgrade our OTRS from 2.1.7 to 2.2.3. I've been following the instructions in this article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=191 ItemID=191 However, when I try to restore the database, it fails and I can see that it is the installed FAQ module causing problems. Is there a special way to handle the upgrade with FAQ installed? I do have some attachments in certain FAQ articles, would getting rid of these help? They'd probably still be referenced in the database anyway. I would really appreciate any suggestions, as it is imperative I get the system upgraded! Thanks Kind Regards Emily ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] email checking
Andy, Thank you for your kind reply. Does this mean that otrs does not auto check emails? JR - Original Message - From: Andy Lubel [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Monday, November 19, 2007 8:31:31 AM (GMT-0600) America/Mexico_City Subject: RE: [otrs] email checking Perl c:\otrs\bin\PostMasterPOP3.pl If you think you have a correct pop information that will bring in mail. To automate it you would use CronW for windows or cron on unix's. -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Monday, November 19, 2007 6:31 AM To: otrs Subject: [otrs] email checking Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Mysql - Pgsql migration
Hi. Is there some kind of script, to migrate from Mysql to PostgreSQL? -- Best regards , Andrey Feldman http://alt-lan.ru +7(495)96-100-96 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] email checking
OTRS by itself cannot auto-check for emails. The PostMasterPOP3.pl script does the checking and it must be set up in the cron to do this automatically on a schedule. On Tue, 20 Nov 2007, DataForce CRM wrote: Andy, Thank you for your kind reply. Does this mean that otrs does not auto check emails? JR - Original Message - From: Andy Lubel [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Monday, November 19, 2007 8:31:31 AM (GMT-0600) America/Mexico_City Subject: RE: [otrs] email checking Perl c:\otrs\bin\PostMasterPOP3.pl If you think you have a correct pop information that will bring in mail. To automate it you would use CronW for windows or cron on unix's. -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Monday, November 19, 2007 6:31 AM To: otrs Subject: [otrs] email checking Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] how do I get emails into OTRS where is check mail button
How is email checked in OTRS? I do not see a GET MAIL or CHECK MAIL button anywhere. I am trying to check my pop 3 mail. JR - Original Message - From: Eric Leung [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Tuesday, November 20, 2007 9:27:40 AM (GMT-0600) America/Chicago Subject: Re: [otrs] email checking OTRS by itself cannot auto-check for emails. The PostMasterPOP3.pl script does the checking and it must be set up in the cron to do this automatically on a schedule. On Tue, 20 Nov 2007, DataForce CRM wrote: Andy, Thank you for your kind reply. Does this mean that otrs does not auto check emails? JR - Original Message - From: Andy Lubel [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Monday, November 19, 2007 8:31:31 AM (GMT-0600) America/Mexico_City Subject: RE: [otrs] email checking Perl c:\otrs\bin\PostMasterPOP3.pl If you think you have a correct pop information that will bring in mail. To automate it you would use CronW for windows or cron on unix's. -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Monday, November 19, 2007 6:31 AM To: otrs Subject: [otrs] email checking Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] retrieve closed ticket
Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] retrieve closed ticket
Hi Daniele. Have you tried to solve the need with a default search? That'd be the easiest I think. Greets, Daniel Project Manager CS/Service Development Jamba! GmbH E-Mail:[EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] retrieve closed ticket
Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele Obee, Daniel ha scritto: Hi Daniele. Have you tried to solve the need with a default search? That'd be the easiest I think. Greets, Daniel Project Manager CS/Service Development Jamba! GmbH E-Mail:[EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] retrieve closed ticket
You can limit the search to Status 'closed' if you need to. Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue ) and save the search. It will appear under the search templates choice next time. AFAIK ten searches can be saved. Greetz, Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele Obee, Daniel ha scritto: Hi Daniele. Have you tried to solve the need with a default search? That'd be the easiest I think. Greets, Daniel Project Manager CS/Service Development Jamba! GmbH E-Mail:[EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] retrieve closed ticket
Or enable the status view in sysconfig and see open and closed tickets (not for the faint DB server). -Andy From: [EMAIL PROTECTED] on behalf of Obee, Daniel Sent: Wed 11/21/2007 2:37 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] retrieve closed ticket You can limit the search to Status 'closed' if you need to. Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue ) and save the search. It will appear under the search templates choice next time. AFAIK ten searches can be saved. Greetz, Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele Obee, Daniel ha scritto: Hi Daniele. Have you tried to solve the need with a default search? That'd be the easiest I think. Greets, Daniel Project Manager CS/Service Development Jamba! GmbH E-Mail:[EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] how do I get emails into OTRS where is check mail button
Please, for the love of this list, read at least a few pages of the manual! From: [EMAIL PROTECTED] on behalf of DataForce CRM Sent: Tue 11/20/2007 8:37 AM To: User questions and discussions about OTRS.org Subject: [otrs] how do I get emails into OTRS where is check mail button How is email checked in OTRS? I do not see a GET MAIL or CHECK MAIL button anywhere. I am trying to check my pop 3 mail. JR - Original Message - From: Eric Leung [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Tuesday, November 20, 2007 9:27:40 AM (GMT-0600) America/Chicago Subject: Re: [otrs] email checking OTRS by itself cannot auto-check for emails. The PostMasterPOP3.pl script does the checking and it must be set up in the cron to do this automatically on a schedule. On Tue, 20 Nov 2007, DataForce CRM wrote: Andy, Thank you for your kind reply. Does this mean that otrs does not auto check emails? JR - Original Message - From: Andy Lubel [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Monday, November 19, 2007 8:31:31 AM (GMT-0600) America/Mexico_City Subject: RE: [otrs] email checking Perl c:\otrs\bin\PostMasterPOP3.pl If you think you have a correct pop information that will bring in mail. To automate it you would use CronW for windows or cron on unix's. -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Monday, November 19, 2007 6:31 AM To: otrs Subject: [otrs] email checking Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com http://www.dataforcecrm.com/ Visit site for Live Demos, Screenshots, Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] OTRS mit externet CMDB
Hallo, wir nutzen zur Zeit OTRS 2.1.7, und würden gerne auf das Aktuelle OTRS mit dem ITIL Modul umsteigen. Was mich allerdings abschreckt, ist das manuelle anlegen und pflegen der CMDB. Ich habe gelesen, dass man mit dem Network Management Tool Zenoss mehr oder weniger automatisch eine CMDB erstellen kann. Meine Frage ist, ob es in OTRS möglich ist eine solche externe CMDB in OTRS einzubinden, und ob evtl jemand Erfahrung mit dieser oder einer ähnlichen Lösung hat. Ich wäre für jede Hilfe dankbar. Lothar Schock Systemadministrator Pentair Technical Products Schroff GmbH Straubenhardt [EMAIL PROTECTED] Tel:+497082 794 300 . Schroff GmbH Langenalber Str. 96-100 D-75334 Straubenhardt Amtsgericht Mannheim, HRB 503549 Geschaeftsfuehrer: Peter B. Dessing, Walter Kritikos Important Notice The information contained in this message is confidential and is intended for the addressee only. The unauthorised use, disclosure, copying or alteration of this message is prohibited and may be unlawful. If you received this message in error or there are any problems please notify the originator immediately and contact [EMAIL PROTECTED] This mail and any attachments have been scanned for viruses prior to leaving Pentair's network. Pentair will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any virus being passed on. All personal views stated in this message are my own and may not represent the position of, nor is this message binding upon, Pentair Inc. or any of its subsidiaries.___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
AW: [otrs-de] OTRS mit externet CMDB
Guten Morgen, interessante Frage. Kannte Zenoss bisher nicht und wollte OTRS ebenfalls von 2.1.6 auf 2.2.x mit ITIL erweitern. Wir müssten auch an die über 1.000 Geräte in OTRS händisch einpflegen. Grüße Christian Bock Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von [EMAIL PROTECTED] Gesendet: Dienstag, 20. November 2007 16:22 An: otrs-de@otrs.org Betreff: [otrs-de] OTRS mit externet CMDB Hallo, wir nutzen zur Zeit OTRS 2.1.7, und würden gerne auf das Aktuelle OTRS mit dem ITIL Modul umsteigen. Was mich allerdings abschreckt, ist das manuelle anlegen und pflegen der CMDB. Ich habe gelesen, dass man mit dem Network Management Tool Zenoss mehr oder weniger automatisch eine CMDB erstellen kann. Meine Frage ist, ob es in OTRS möglich ist eine solche externe CMDB in OTRS einzubinden, und ob evtl jemand Erfahrung mit dieser oder einer ähnlichen Lösung hat. Ich wäre für jede Hilfe dankbar. Lothar Schock Systemadministrator Pentair Technical Products Schroff GmbH Straubenhardt [EMAIL PROTECTED] Tel:+497082 794 300 . Schroff GmbH Langenalber Str. 96-100 D-75334 Straubenhardt Amtsgericht Mannheim, HRB 503549 Geschaeftsfuehrer: Peter B. Dessing, Walter Kritikos Important Notice The information contained in this message is confidential and is intended for the addressee only. The unauthorised use, disclosure, copying or alteration of this message is prohibited and may be unlawful. If you received this message in error or there are any problems please notify the originator immediately and contact [EMAIL PROTECTED] This mail and any attachments have been scanned for viruses prior to leaving Pentair's network. Pentair will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any virus being passed on. All personal views stated in this message are my own and may not represent the position of, nor is this message binding upon, Pentair Inc. or any of its subsidiaries. ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
