Re: [otrs] How is FAQ used? FAQ help suggestions
Is this a wise ass comment? I got a legit query and you waste my time? Why? You stupid f_ - Original Message - From: Maurice James Ny [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago Subject: RE: [otrs] How is FAQ used? FAQ help suggestions You have to create your FAQ from scratch. Common problems with common solutions Question: How do I restart my computer running windows XP Solution: Click on “Start” , click “Turn off computer”. When prompted select from the drop down box that appears “Restart” From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Friday, November 30, 2007 3:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, Customer Support - Original Message - From: Shawn Beasley [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim How can I promote a ticket answer to faq? how are you fellas using FAQ? You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at [EMAIL PROTECTED] ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann -- Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] How is FAQ used? FAQ help suggestions
DataForce CRM wrote: - Original Message - From: Shawn Beasley [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim How can I promote a ticket answer to faq? how are you fellas using FAQ? You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at [EMAIL PROTECTED] ((enjoy)) Shawn Beasley Is this a wise ass comment? I got a legit query and you waste my time? Why? Why is telling you some feature is not available wasting your time? It is simply the truth: you apparently cannot promote ticket answers to FAQ articles directly at this moment. You stupid f_ Could you please relax and not start swearing? Nils Breunese. P.S. Could you also please quote properly, so it easier to follow the thread and not use HTML markup in the mail you send to this list? PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] How is FAQ used? FAQ help suggestions
I just answered your question What does FAQ do? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Sunday, December 02, 2007 3:01 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Is this a wise ass comment? I got a legit query and you waste my time? Why? You stupid f_ - Original Message - From: Maurice James Ny [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago Subject: RE: [otrs] How is FAQ used? FAQ help suggestions You have to create your FAQ from scratch. Common problems with common solutions Question: How do I restart my computer running windows XP Solution: Click on Start , click Turn off computer. When prompted select from the drop down box that appears Restart _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Friday, November 30, 2007 3:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, Customer Support - Original Message - From: Shawn Beasley [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim How can I promote a ticket answer to faq? how are you fellas using FAQ? You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at [EMAIL PROTECTED] ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann -- Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Pending reminder where should be closed
I did... (excuse html but the table won't display without it.) There was only one field with that problem.. when you look at the actual data in the DB (via phpmyadmin in this instance) the ticket reads as Pending reminder but if you look in OTRS itself, the ticket is closed. Its very odd, this OTRS (2.2.4) has a 200MB mysqldump file (it's had a busy life) and yet there is only one instance of pending reminder where it should be closed.. That is what led me to believe that perhaps a cron job should have updated its state or something.. The other thing I'm wondering about, is how to calculate the total time spent by each CSO in a given period.. First now I have a table like this: *User* *Tickets closed**Time spent.* Amanda 12 Janelle 5 Simon 2 Tim 35 Frank 120 Peter 56 Nicholas9 Mark4 Based in this case on a two week period (I'm kicking ass as you can see :-) I want to be able to calculate the time spent on all tickets in that same timeframe.. (The timeframe stuff I understand, I just don't understand how to tally up the time spent..) Rght now they are using a really inefficient Perl Tokeparser script to generate the stats from OTRS itself. My SQL (no pun intended) one works in seconds and is slowly starting to produce the same results... rgds Frank Gabriele D'Andrea wrote: hmm, I've wrtitten a stat script too, and I haven't noticed this strange behaviour. If you view the ticket as closed in the web interface, then it should be closed in the database too, maybe it's just an error in your script. To be sure of that, look at TICKET_STATE_ID in table TICKET. Hope this helps Gabriele - Original Message - From: Frank Hauptle [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Friday, November 30, 2007 8:57 AM Subject: [otrs] Pending reminder where should be closed I'm writing a little stats script to do some custom stuff and I've just noticed that the state of some closed tickets is still pending reminder I thought once a ticket has been closed the reminders stop, and that would also update the state to closed but this doesn't seem to be the case.. Is there some cron process that should have updated the state field in the ticket table ? rgds Frank ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
