Re: [otrs] Multiple ldap servers
Hello Markus,
Thanks for your help.
I try this solution and it works fine. But now when I go in
Markus Nagel a écrit :
Hello Guillaume,
I got the same issue and found somewhere in the mailinglist a solution,
which works quiet well now.
In Config.pm, define an array like this:
my @ldaphosts = ( 'dc1.domain.local', 'dc2.domain.local',
'dc3.domain.local');
Now, evrywhere where an entry for Host is necessary, use this variable, i.e.
# CustomerUser
# (customer user ldap backend and settings)
$Self-{CustomerUser1} = {
Name = 'LDAP Backend',
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
# ldap host
Host = \...@ldaphosts,
# AgentAuth
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = \...@ldaphosts;
# CustomerAuth
$Self-{'Customer::AuthModule::LDAP::Host'} = \...@ldaphosts;
Hope this helps
Greetings
Markus Nagel
Guillaume Rehm schrieb:
Hi list,
Is it possible to define in OTRS more than one ldap server to prevent
server off-line ?
I try to put a perl array in config.pm file for ldap host but this
doesn't work correctly. If the first element of the array doesn't
respond, OTRS say: can't connect to first element host and don't try to
connect to the second !
Do you have a solution ?
Thanks in advance.
--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr
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Re: [otrs] Multiple ldap servers
Hello Markus,
Sorry for double posting, I done a mistake with shortcut !!
Thanks for your help.
I try this solution and it works fine. COOL. But now when I go in
http://otrs-server/otrs/index.pl?Action="">
(Admin Menu / SysConfig / Group Framework / Frontend::Customer::Auth) I
have this error :
I think that the page below don't won't have array reference.
Is it possible to change that in next OTRS release ?
Thanks all for your work and your help about OTRS.
Markus Nagel a crit:
Hello Guillaume,
I got the same issue and found somewhere in the mailinglist a solution,
which works quiet well now.
In Config.pm, define an array like this:
my @ldaphosts = ( 'dc1.domain.local', 'dc2.domain.local',
'dc3.domain.local');
Now, evrywhere where an entry for Host is necessary, use this variable, i.e.
# CustomerUser
# (customer user ldap backend and settings)
$Self-{CustomerUser1} = {
Name = 'LDAP Backend',
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
# ldap host
Host = \...@ldaphosts,
# AgentAuth
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = \...@ldaphosts;
# CustomerAuth
$Self-{'Customer::AuthModule::LDAP::Host'} = \...@ldaphosts;
Hope this helps
Greetings
Markus Nagel
Guillaume Rehm schrieb:
Hi list,
Is it possible to define in OTRS more than one ldap server to prevent
server off-line ?
I try to put a perl array in config.pm file for ldap host but this
doesn't work correctly. If the first element of the array doesn't
respond, OTRS say: can't connect to first element host and don't try to
connect to the second !
Do you have a solution ?
Thanks in advance.
--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Scurit du Systme d'Information (RSSI)
Bibliothque Nationale et Universitaire de Strasbourg
5 rue du Marchal Joffre
BP 51029
67070 Strasbourg
tl: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Scurit du Systme d'Information (RSSI)
Bibliothque Nationale et Universitaire de Strasbourg
5 rue du Marchal Joffre
BP 51029
67070 Strasbourg
tl: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr
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[otrs] Notification not send to customer
Hi Everybody,
I'm using OTRS 2.2.7 on a UBUNTU server.
First i'v installed a older version of OTRS on my server and the notifications
where working correctly.
Now when a customer create a new ticket By e-mail, he didn't get any
notification for open/close/owner Change or moved ticket.
But The agent get the notifications and if we answer to the ticket, the
customer get the answer. ( So i think i can say that the smtp server is well
configured.
In the admin the autoresponse --queue is configured
I also done that :
In version 2.2.4, the line (4192) is:
Before:
if (!$Param{SendNoNotification}){
After:
if (!$Param{SendNoNotification} $State{TypeName} eq 'closed' ){
But didn't did the trick.
Any idea?
Thx in advance
_
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[otrs-de] Tabelle ticket entschluesseln
Hallo zusammen, ich bin momentan dabei herauszufinden, was die Spalten timeout, until_time, escalation_update_time und escalation_response_time aus der Tabelle ticket bedeuten. Kennt sich von euch jemand damit aus oder weiss jemand von euch wo ich mehr Informationen erhalten könnte um das Problem zu lösen. Bislang habe ich nur Vermutungen über die Bedeutungen, allerdings sind die recht vage. Gruß Jens ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
