Re: [otrs] Customer DB import from excel sheet

[Alexander Halle]

Otrs User wrote :
[...]

I installed the client and found the table (customer_user)
I inserted a column of my choice thru sql client.
 
But in OTRS under customer database I could not see that cloumn , do I 
need to any other changes to show on frontend.

[...]

Hello Rupa,

to use additional columns you also need to tell OTRS about them. I'm 
sorry, this exceeds my knowledge, but as a start try chapter 11.2.1 of 
the admin manual.


Regards

Alexander

--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate 
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264,  DE 814559152
Web: http://www.radprax.de


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Re: [otrs] Customer DB import from excel sheet

[Otrs User]

Hello Alxendar

Thanks for that  great clue.
I installed the client and found the table (customer_user)
I inserted a column of my choice thru sql client.

But in OTRS under customer database I could not see that cloumn , do I need
to any other changes to show on frontend.
It is seen in the sql client , I also restarted the otrs service.

Thanks
Rupa





On Thu, Dec 10, 2009 at 3:08 PM, Alexander Halle wrote:

> Rupa wrote :
> [...]
>
> I have customer Info with fields like (Name , location , E-mail ID and
>> Phone) in excel sheet ,  Can I import it in OTRS customer database and
>> overwrite the existing field
>>
> [...]
>
> Hello Rupa,
>
> use a sql client to import the data right into the database. You don't need
> any import script, it's pretty straightforward. Sorry, I don't remember the
> table name, but this was easy to find by looking through the database with a
> sql gui client (e.g. HeidiSQL for Windows).
>
> Please note that I had to experiment first by adding records manually
> before I found out what columns I needed in my to be imported csv file.
>
> Regards
>
> Alexander
>
> --
> radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
> Bergstr. 7 - 9, 42105 Wuppertal,
> Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
> Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med.
> Renate Tewaag
> Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264,  DE 814559152
> Web: http://www.radprax.de
>
>
>
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Re: [otrs] login error with "software error"

[Colin Chen]

Hi Leonardo
All required Perl modules have been installed in my system, and I do
followed that document to install otrs and the database. I can get the first
page at "http://myhost/otrs/index.pl";, but I can't login.

Below is my %otrshome%/bin/otrs.check result:
o CGIok (v3.48)
   o Date::Pcalcok (v1.2)
   o Date::Format...ok (v2.22)
   o DBIok (v1.609)
   o DBD::mysql.ok (v4.007)
   o Digest::MD5ok (v2.39)
   o Crypt::PasswdMD5...ok (v1.3)
   o LWP::UserAgent.ok (v5.834)
   o Encode::HanExtra...ok (v0.23)
   o IO::Scalar.ok (v2.110)
   o IO::Wrap...ok (v2.110)
   o MIME::Base64...ok (v3.07_01)
   o Mail::Internet.ok (v2.04)
   o MIME::Toolsok (v5.427)
   o Net::DNS...ok (v0.65)
   o Net::POP3..ok (v2.29)
   o Mail::POP3Client...ok (v2.18 )
  o IO::Socket::SSL.ok (v1.31)
   o Net::IMAP::Simple..ok (v1.17)
  o Net::IMAP::Simple::SSL..ok (v1.3)
   o Net::SMTP..ok (v2.31)
  o Authen::SASLok (v2.12)
  o Net::SMTP::SSL..ok (v1.01)
   o Net::LDAP..ok (v0.39)
   o GD.ok (v2.44)
  o GD::Textok (v0.86)
  o GD::Graph...ok (v1.44)
  o GD::Graph::linesok (v1.15)
  o GD::Text::Align.ok (v1.18)
   o PDF::API2..ok (v0.73)
  o Compress::Zlib..ok (v2.012)
   o SOAP::Lite.ok (v0.710.10)
   o XML::Parserok (v2.36)
Regards
Colin

On Fri, Dec 11, 2009 at 12:45 PM, Leonardo Certuche <
leonardo.certu...@itcon-ltda.com> wrote:

> Hello,
>
> This info might help you a bit:
> http://doc.otrs.org/2.4/en/html/x531.html#installation-of-perl-modules
>
> Leonardo Certuche
>
>
> On Thu, Dec 10, 2009 at 10:35 PM, Colin Chen wrote:
>
>> Hi there
>> I'v installed otrs 2.4 from source under debian, below is my environment:
>> "Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch
>> mod_perl/2.0.4 Perl/v5.10.0 Server at debian.teccolin.info"
>>
>> I followed the Install and README.webserver to finished the installation,
>> and passed the sytax test. It looks just fine when I get the first page (
>> http://myhost/otrs/index.pl), but when I use "r...@localhost:root" to
>> login the system, I got below error message:
>> *
>> Software error:
>> junk '
>> Connection: close
>> ' after XML element
>> For help, please send mail to the webmaster (webmas...@localhost), giving
>> this error message and the time and date of the error.
>> **
>>
>> Another error message when I visit "http://myhost/otrs";  as below:
>> **
>> Not Found
>> The requested URL /otrs/ was not found on this server.
>> Additionally, a 500 Internal Server Error error was encountered while
>> trying to use an ErrorDocument to handle the request.
>> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4
>> Perl/v5.10.0 Server at debian.teccolin.info Port 80
>> **
>>
>> I try to check my apache log, below is the error message:
>> **
>>  Message: C-Parser:
>> junk after document element at line 54, column 0, byte 1405 at
>> /usr/lib/perl5/XML/Parser.pm line 187
>> !
>>
>>  Traceback (25174):
>>Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295
>>Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
>>Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
>> 86
>>Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
>>Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
>>Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>>Module:
>> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
>> (unknown version) Line: 48
>>Module: (eval) (v1.88) Line: 204
>>Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
>>Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
>>Module: ModPerl::Registry::handler (v1.99) Line: 31
>>
>> ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Dec 11 11:30:55 2009
>>
>>  Message: XML::Parser produced errors. I use XML::Parser::Lite as
>> fallback!
>>
>>  Traceback (25174):
>>Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296
>>Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
>>Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
>> 86
>>Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
>>Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
>>Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>>Module:
>> ModP

Re: [otrs] login error with "software error"

[Leonardo Certuche]

Hello,

This info might help you a bit:
http://doc.otrs.org/2.4/en/html/x531.html#installation-of-perl-modules

Leonardo Certuche


On Thu, Dec 10, 2009 at 10:35 PM, Colin Chen  wrote:

> Hi there
> I'v installed otrs 2.4 from source under debian, below is my environment:
> "Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4
> Perl/v5.10.0 Server at debian.teccolin.info"
>
> I followed the Install and README.webserver to finished the installation,
> and passed the sytax test. It looks just fine when I get the first page (
> http://myhost/otrs/index.pl), but when I use "r...@localhost:root" to
> login the system, I got below error message:
> *
> Software error:
> junk '
> Connection: close
> ' after XML element
> For help, please send mail to the webmaster (webmas...@localhost), giving
> this error message and the time and date of the error.
> **
>
> Another error message when I visit "http://myhost/otrs";  as below:
> **
> Not Found
> The requested URL /otrs/ was not found on this server.
> Additionally, a 500 Internal Server Error error was encountered while
> trying to use an ErrorDocument to handle the request.
> Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4
> Perl/v5.10.0 Server at debian.teccolin.info Port 80
> **
>
> I try to check my apache log, below is the error message:
> **
>  Message: C-Parser:
> junk after document element at line 54, column 0, byte 1405 at
> /usr/lib/perl5/XML/Parser.pm line 187
> !
>
>  Traceback (25174):
>Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295
>Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
>Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
> 86
>Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
>Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
>Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>Module:
> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 48
>Module: (eval) (v1.88) Line: 204
>Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
>Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
>Module: ModPerl::Registry::handler (v1.99) Line: 31
>
> ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Dec 11 11:30:55 2009
>
>  Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback!
>
>  Traceback (25174):
>Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296
>Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
>Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
> 86
>Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
>Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
>Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
>Module:
> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 48
>Module: (eval) (v1.88) Line: 204
>Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
>Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
>Module: ModPerl::Registry::handler (v1.99) Line: 31
>
> [Fri Dec 11 11:30:55 2009] [error] [Fri Dec 11 11:30:55 2009] -e: junk
> '\r\n[Fri Dec 11 11:30:55 2009] -e: Connection: close\r\n[Fri Dec 11
> 11:30:55 2009] -e: \r\n[Fri Dec 11 11:30:55 2009] -e: ' after XML element\n
> **
>
> Pleaes may you help or give any points of directions.
>
> Thanks and Best Regards
> Colin
>
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[otrs] login error with "software error"

[Colin Chen]

Hi there
I'v installed otrs 2.4 from source under debian, below is my environment:
"Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4
Perl/v5.10.0 Server at debian.teccolin.info"

I followed the Install and README.webserver to finished the installation,
and passed the sytax test. It looks just fine when I get the first page (
http://myhost/otrs/index.pl), but when I use "r...@localhost:root" to login
the system, I got below error message:
*
Software error:
junk '
Connection: close
' after XML element
For help, please send mail to the webmaster (webmas...@localhost), giving
this error message and the time and date of the error.
**

Another error message when I visit "http://myhost/otrs";  as below:
**
Not Found
The requested URL /otrs/ was not found on this server.
Additionally, a 500 Internal Server Error error was encountered while trying
to use an ErrorDocument to handle the request.
Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4
Perl/v5.10.0 Server at debian.teccolin.info Port 80
**

I try to check my apache log, below is the error message:
**
 Message: C-Parser:
junk after document element at line 54, column 0, byte 1405 at
/usr/lib/perl5/XML/Parser.pm line 187
!

 Traceback (25174):
   Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295
   Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
   Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
86
   Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Dec 11 11:30:55 2009

 Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback!

 Traceback (25174):
   Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296
   Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
   Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
86
   Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Fri Dec 11 11:30:55 2009] [error] [Fri Dec 11 11:30:55 2009] -e: junk
'\r\n[Fri Dec 11 11:30:55 2009] -e: Connection: close\r\n[Fri Dec 11
11:30:55 2009] -e: \r\n[Fri Dec 11 11:30:55 2009] -e: ' after XML element\n
**

Pleaes may you help or give any points of directions.

Thanks and Best Regards
Colin
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Re: [otrs] Postmaster Filter - rewrite subject line?

[James Morgan]

Hi Richard,

I had the same problem when using OTRS against one of our partner's RT
systems.  Our OTRS email address is actually registered as an agent in
RT, so we get a copy of everything noted on tickets, and sent/received
from customers.  The only problem with this is that they come through
with RT's subject line headers, rather than a reference to the OTRS
ticket number - since they never actually write directly to OTRS.

I wrote a script that the mail gets piped through (from Sendmail) before
it gets to the Postmaster script.  That script checks the subject line
for the RT ticket number and then checks the OTRS ticket table for that
RT number in one of the TicketFreeText fields and then if it finds one
modifies the subject line to include the ticket number it found that RT
number in the TicketFreeText of.  If not, it doesn't modify the subject
allowing a new ticket to be created.  The beauty of this system is that
it means I'll only ever have one OTRS ticket per RT ticket.  It also
seems to handle merged OTRS tickets of multiple RT tickets just fine
which is a bonus.

While it's at it, it changes the ticket type to customer-email-internal
for RT notes and email-external for emails they send out.  Pretty cool.

I hope this solution might help you get where you want to be.

James.

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Richard Cross
Sent: Thursday, 10 December 2009 10:45 PM
To: otrs@otrs.org
Subject: [otrs] Postmaster Filter - rewrite subject line?

Hi,

I have OTRS set up to receive Hyperic HQ email alerts.  These work fine,
but when I fix something in Hyperic, it sends out a new alert message
with the same subject, suffixed with the word "fixed".  The problem I
have is that, because the subject line is different, OTRS raises a new
ticket for what are really just follow-ups.

What I would like to do is have OTRS rewrite the subject line to remove
the word "fixed", thereby preventing it from creating a new ticket.  I
tried this in the Postmaster Filter section, but it won't let me select
"Subject" in the "Set" section.  

I know the manual suggests that you can use
Kernel::System::PostMaster::Filter::Match to write your own filter
rules, but I'm not sure what the supported "Set" key/values are - if
they're the same as provided by the UI, then I'll still have the same
problem.

Can someone suggest a solution?

Regards,

Richard Cross.
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Re: [otrs] (no subject)

[Alexander Halle]

Chris Johnson wrote :
[...]

The catch is that they want to go and have special “States” that a
ticket (service request) goes though, with notifications on each of
those, and possibly auto triggers pushing the ticket along to the
next state.

[...]

Hello Chris,

you could use the GenericAgent for the automatic state changes and 
perhaps the new event based notification system for the additonal 
automatic customer notifications. Also look at ACLs to ensure that your 
agents don't break the desired workflow.


Finally look at the developer manual to get an idea of the expandability 
of OTRS if you can't realize the wishes with the built-in functionality.


Regards

Alexander

--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate 
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264,  DE 814559152
Web: http://www.radprax.de


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[otrs] (no subject)

[Chris Johnson]

Greetings,

I'm fairly new to OTRS, so excuse the newbie questions and all, and please 
point me to some specific examples, if already out there.

Our CEO has been impressed with our IT groups use of OTRS as a ticketing system 
for a couple of years now (OTRS 2.2.X).  We use it pretty simply out of the 
box, without any real modification and fiddling (all agents and customers are 
internal so everybody authenticates from our LDAP/AD).  He really likes that it 
has automated messages back to the customer letting them know of state changes, 
owner changes, etc...  He'd like to go and implement this in regards to our 
service department.  The catch is that they want to go and have special 
"States" that a ticket (service request) goes though, with notifications on 
each of those, and possibly auto triggers pushing the ticket along to the next 
state.  For example, we'd have something like this:


* Service Ticket Issued


* Service Ticket Updated - Parts Shipment


* Service Ticket Updated - Repair Scheduled


* Service Ticket Updated - Repair Rescheduled


* Service Ticket Completed - Parts Delivered


* Service Ticket Completed - Repair Completed


Now, I know that I can go and update states, via:

http://doc.otrs.org/2.4/en/html/x1989.html

And that's great and all, but going a bit beyond that, I'm perplexed.  What I'd 
like to see is a "Order Parts" button or dropdown somewhere, which would then 
put the ticket into a "Parts Ordered" state, then a "Shipped Parts" which would 
put the ticket into a "Parts Shipped" state, etc  I've set up a new system, 
loaded OTRS 2.4.5 on it, and am trying to see about that configuration.  Any 
help or pointers in the right direction would be GREATLY appreciated.

Thanks!

Chris Johnson
IT Manager

Technogym USA
830 4th Ave South, Suite 300 | Seattle, WA 98134

Toll Free: (800) 804-0952 x 332 | Phone: (206) 623-1488 x 332
Mobile: (206) 245-6648 | Fax: (206) 623-1898
Email: cjohn...@technogymusa.com | 
www.technogymusa.com

[cid:image99371d.jpg@ff2435cf.fa174be0]

Please visit our website for information on our Wellness Solutions at 
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[otrs] More Developers Documentation ...

[Kiffin Gish]

I'm interested in writing more advanced module extensions for OTRS and
was wondering if there is more detailed documentation/specs available
beyond the relatively simple AgentHelloWorld example.

For example, it'd be nice to know better how the page layouts are
generated and what data is used where to create the forms etc. How does
one add extra links to the admin area (using the xml definitions)?

-- 
Kiffin Gish 
Gouda, The Netherlands


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Re: [otrs] Autofill Cc

[Ilya Kornev]

Hi, Christopher.

Have you looked at Notifications(Events)?
They could help to solve the problem.

Cheers,
Ilya

-Original Message-
From: "Christopher Ross" 
To: 
Date: Thu, 10 Dec 2009 10:34:57 -0500
Subject: [otrs] Autofill Cc

> We started using the OTRS system about 6 months ago and it works really
> well for us. However, whenever I close a ticket, it is a huge pain in
> the neck that I have to type in the full email addresses of any other
> people who would need an update on the ticket. Is there any way (either
> through the UI or editing the config files) to automatically put those
> email addresses in for me?
> 
> 
> -
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[otrs] Autofill Cc

[Christopher Ross]

We started using the OTRS system about 6 months ago and it works really
well for us. However, whenever I close a ticket, it is a huge pain in
the neck that I have to type in the full email addresses of any other
people who would need an update on the ticket. Is there any way (either
through the UI or editing the config files) to automatically put those
email addresses in for me?

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[otrs] CustomerID as dropdownbox?

[Dave Lageweg]

Hi All.

Is it possible at ticket creation to select the CustomerID out of a dropdownbox 
and in this box just show all the companies you have in your system?
Or where can i adjust this?

Best,
Dave 
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[otrs] Postmaster Filter - rewrite subject line?

[Richard Cross]

Hi,

I have OTRS set up to receive Hyperic HQ email alerts.  These work fine, but 
when I fix something in Hyperic, it sends out a new alert message with the same 
subject, suffixed with the word "fixed".  The problem I have is that, because 
the subject line is different, OTRS raises a new ticket for what are really 
just follow-ups.

What I would like to do is have OTRS rewrite the subject line to remove the 
word "fixed", thereby preventing it from creating a new ticket.  I tried this 
in the Postmaster Filter section, but it won't let me select "Subject" in the 
"Set" section.  

I know the manual suggests that you can use 
Kernel::System::PostMaster::Filter::Match to write your own filter rules, but 
I'm not sure what the supported "Set" key/values are - if they're the same as 
provided by the UI, then I'll still have the same problem.

Can someone suggest a solution?

Regards,

Richard Cross.
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Re: [otrs] Customer DB import from excel sheet

[Alexander Halle]

Rupa wrote :
[...]
I have customer Info with fields like (Name , location , E-mail ID and 
Phone) in excel sheet ,  Can I import it in OTRS customer database and 
overwrite the existing field

[...]

Hello Rupa,

use a sql client to import the data right into the database. You don't 
need any import script, it's pretty straightforward. Sorry, I don't 
remember the table name, but this was easy to find by looking through 
the database with a sql gui client (e.g. HeidiSQL for Windows).


Please note that I had to experiment first by adding records manually 
before I found out what columns I needed in my to be imported csv file.


Regards

Alexander

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