Re: [otrs] How to customize log out message
Hi,
You can use our language file in /opt/otrs/Kernel/Language/ to customize
message.
If you want to customize html, update
/opt/otrs/Kernel/Output/HTML/Standard/Login.dtl (use theming - see doc -
to prevent update overwrite)
And modify lines:
p
font color=red$Text{$Data{Message}}/font
/p
Le 09/05/2010 21:43, Armando Irazabal a écrit :
Hi, everybody;
I want to customize logout message Desconexión satisfactoria. Gracias
por utilizar OTRS!
Any idea?
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[otrs] R: How to customize log out message
You should only modify OTRS_HOME$/Kernel/Language/es.pm. Ciao, d. Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Armando Irazabal Inviato: domenica 9 maggio 2010 21:43 A: otrs@otrs.org Oggetto: [otrs] How to customize log out message Hi, everybody; I want to customize logout message Desconexión satisfactoria. Gracias por utilizar OTRS! Any idea? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Bug? Admin Filter changing Customer
I have a Postmaster filter changing the customerID for incoming reply to a ticket. The problem is that the ticket is not showing up in the agent interface as being open for that customer. Also, I just closed one such ticket and no email notice was sent to the customer. I thought it was supposed to. - Original Message - From: TechFan lists.sf@ourholm.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Friday, May 07, 2010 8:36:36 PM Subject: [otrs] Accounted Time set via postmaster filters? I did figure out how to use the postmaster filter with RegEx and get a least a variable. I did find a couple limitations. I was not able to use the Body field twice in a single rule. I was trying to get C:(t...@domain.com) and C:(test)@guamsda.com both from searching the body, but the rule wouldn't allow it. I am not sure if there is another way to get two variables with one rule from one header? I was also wondering what syntax would be for having the regex work in multiline mode. . .so ^ matches the first position of every line instead of just the first line of Body. . . In the process it seems I discovered a bug?? I set the customerID and customer User X-header tags and the ticket shows the correct info. But, the little box on the right that shows how many tickets are open for a customerID does not reflect tickets that have had the customerID changed in this way. If I open the customerID by clicking on the customer ID link up above also does not show these tickets, but if I login as the customer themselves via the customer web interface, all the tickets show. I am not sure what is different, but it sure seems they should show there (yes, I did set them to open as well). I still don't see a header that can set the Accounted time. . .hopefully there is a way. Thanks. - Original Message - From: TechFan lists.sf@ourholm.net To: otrs@otrs.org Sent: Friday, May 07, 2010 12:11:40 PM Subject: [otrs] Accounted Time set via postmaster filters? Hello all, We are implementing OTRS for our support department. We are very dependent on tracking issues and responding via email. We have set up some filters that allow us to update a ticket's status with an email response, but I am hoping to be able to do more. Is there a Header that can be set somehow that will automatically add to the Accounted time when a response is received via email? I would like to be able to add time to the ticket accounted time by putting some value in an email response. I don't see any headers in the postmaster filter (2.4.7 on windows) that can be set to accomplish this. Is there a hidden filter that can be set? In a related question, I am hoping to set the owner of new tickets created via email by putting the information in the body of the email. I do not see a way to use a value found by a filter as the data for the X-header I am trying to set. Is this possible? Thanks a lot! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] R: How to customize log out message
Hi, On 10.05.2010, at 09:12, CARNINO Daniele (FIAT ITEM) wrote: You should only modify OTRS_HOME$/Kernel/Language/es.pm. use xx_Custom.pm instead and copy that to es_Custom.pm ... this is much more update save. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Hide SPAM-Tickets on the dashboard
Hello, I would like to hide the complete Queue SPAM on the dashboard - ist there a way? Thanks! Regards, Ivan -- AStA TU Darmstadt IT-Administration Hochschulstr. 1 64289 Darmstadt University of Technology Darmstadt Tel. +49-6151-162217 Fax. +49-6151-166026 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to insert FAQ articles with attachments in compose
I did create a bug as I am requesting this for a long time too ... Thanks to DO it as we look silly when users are told to do faqs (and they took lot of time to do it) and then it is not working :) http://bugs.otrs.org/show_bug.cgi?id=5342 thanks Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] R: R: How to customize log out message
Oh, thanks Nils... I'm not aware of that trick d. Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Nils Leideck - ITSM Inviato: lunedì 10 maggio 2010 11:29 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] R: How to customize log out message Hi, On 10.05.2010, at 09:12, CARNINO Daniele (FIAT ITEM) wrote: You should only modify OTRS_HOME$/Kernel/Language/es.pm. use xx_Custom.pm instead and copy that to es_Custom.pm ... this is much more update save. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.netmailto:nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Default selection for TicketFreeText16::DefaultSelection
Hi list! We are working with the decisions function in OTRS::ITSM and I've noticed that the decision result is always pre-selected with the first option available, totally ignoring the TicketFreeText16::DefaultSelection setting. I've googled myself to a forum entry ( http://forums.otrs.org/viewtopic.php?f=17t=4225) that describes the same problem, so it seems I'm not the only one. Does anyone have a solution for this, or is this an issue that is on the bug list for OTRS? Thanks, Arthur - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Sorting tickets in queue (Nils Leideck - ITSM)
And what about sorting tickets via a field that has been added in a theme. I created a new theme and added the created field as new column. Users really like this as they can sort the tickets to know which one has been last modified. But I don't have the created field in the drop list in the ViewQueue you mention. Where in the code can I force the default sort? In the dtl file ? I found nothing. Many thanks for the help :) Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Please help with 'Error: Can't connect to database, read comment!'
Hi everyone This is my first post to this mailing list. Since day 1, I have been having problems with setting up my account with the Web Installer. Whenever I change any fields in the admin setup page, this error message Error: Can't connect to database, read comment!http://forums.otrs.org/viewtopic.php?f=53t=4739#p19432 shows up, even though OTRS recommends to change my admin password... I am totally buffled even after reading the online documentation. The same error message is given in both 64 bit Windows 7 Ultimate and 32 bit Vista Business. Please anyone help me solve this. Regards, Dee - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] Ticket beim Verschieben zuklappen
Hallo OTRS-Gemeinde. hier nochmals meine Frage - vielleicht hat ja jemand einen Tipp für mich. wir arbeiten mit der Status-Ansicht als Start-Bildschirm. Durch Klick auf die ticket-Nummer wird das Ticket aufgeklappt. Verschiebt nun ein Agent das Ticket, so bleibt es weiterhin aufgeklappt (Ticket-Inhalt anzeigen). In der SysConfig ist bei Ticket::Frontend::MoveType als Wert new window eingestellt, so dass ein Dialogfenster geöffnet wird, in dem man z.B. eine Notiz schreiben kann. Wird nun auf Übermitteln geklickt, wird das Ticket zwar in eine andere Queue verschoben, das Fenster Ticket-Inhalt jedoch nicht wieder zugeklappt. Dies führt gelegentlich dazu, dass der Agent das Ticket anschließend noch sperrt. Ich möchte nun OTRS so konfigurieren (SysConfig, *.dtl-Datei?), dass nach Klick auf Übermitteln das Ticket verschoben wird und anschließend wieder die Status-Ansicht angezeigt wird. System: OTRS 2.3.4 Vielen Dank für Tipps und Tricks. Gruß Josef Penzkofer Josef Penzkofer Universität Regensburg Rechenzentrum am Campus Universitätsstraße 31 93053 Regensburg - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
