Re: [otrs] report of time per agent // outside reporting
It finds the previous month. So if the CURRENT month is 1, it sets the
month to twelve, and decreases the year with 1. Otherwise it simply
decreases the value for month with 1.
Does that help?
((enjoy))
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com
Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
GET OTRS::ITSM 2.0 NOW - including the brand new change management
module! It´s the only ITIL® V3 compatible open-source IT Service
Management solution certified by PinkVERIFY worldwide! -
http://bit.ly/dv4CJF
On Wed, Jun 2, 2010 at 10:46 PM, Alejandra Piedra
alejandra.pie...@iica.int wrote:
Hi Atanas
I just have one question regarding a certain section of your code, which
I’ve already seen in the other Static stat from OTRS.
What does this do?
# get current time
my ($s, $m, $h, $D, $M, $Y);
my ($Ymin, $Ymax, $Select, %Agents, @row);
($s, $m, $h, $D, $M, $Y) = $Self-{TimeObject}-SystemTime2Date(
SystemTime = $Self-{TimeObject}-SystemTime(),
);
# get one month before
if ($M == 1) {
$M = 12;
$Y = $Y - 1;
}
else {
$M = $M -1;
}
Thanks and regards
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.int
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[otrs] Search providers in Internet Explorer
Hi list, Using Internet Explorer, seem to have a problem with the search providers in otrs 2.4.7. If using Firefox, they work just fine. Trying to use them from IE gives an error message: Internet Explorer could not search using this search provider. There was a problem with the search providers information. Any known workarounds? Thanks. -- /Sune T. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs Digest, Vol 21, Issue 10
W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Change the type field
Hi :) We want to change the name of the type field when customers register a new ticket. Is it possible to name this field something else than type? And if yes.. How? Vennlig hilsen / Kind regards Anders Bakke [cid:image001.png@01CB02FD.D54EE510] It Konsulent / It consultant IT Drammen / IT Drammen Postboks 7053 N-3007 Drammen anders.ba...@hibu.nomailto:anders.ba...@hibu.no%20 www.hibu.nomailto:www.hibu.no%20 Dir. Mob. Tel. Fax. +47 32 20 64 99 +47 97 57 36 11 +47 32 20 64 00 +47 32 20 64 10 inline: image001.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Change the type field
Hi, On 03.06.2010, at 09:19, anders.ba...@hibu.no anders.ba...@hibu.no wrote: We want to change the name of the ”type” field when customers register a new ticket. Is it possible to name this field something else than “type”? And if yes.. How? Copy $OTRS_HOME/Kernel/Language/xx_Custom.pm to your_language_Custom.pm and translate “Type” to whatever you need. Do not forget to change the package name in the file as well!!! Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] httpd.exe goes haywire
Hi list. I'm running 2.4.7 on a windows platform (2008r2). Every now and then (5-10 times a day), a httpd.exe process goes haywire bringing all other processes to a halt. I see the apache log files filling up with thousands and thousands of lines like these: [Thu Jun 3 02:09:37 2010] -e: Malformed UTF-8 character (UTF-16 surrogate 0xda2b) in substitution (s///) at C:/Apps/otrs//Kernel/Output/HTML/OutputFilterTextURL.pm line 46. [Thu Jun 3 02:09:37 2010] -e: Malformed UTF-8 character (UTF-16 surrogate 0xda2b) in substitution (s///) at C:/Apps/otrs//Kernel/Output/HTML/OutputFilterTextURL.pm line 46. The file is not always the same. /Kernel/Output/HTML/Layout.pm line 1805. /Kernel/Modules/AgentTicketAttachment.pm line 173. /Kernel/System/HTMLUtils.pm line 779. This is a newly upgraded system running without other issues. I'm not sure what to look for or at. Any ideas? Thanks. -- /Sune T. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs Digest, Vol 21, Issue 11
W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] how to set up a default queue
Hi All. How do I make a single queue to a default queue in the customer portal of OTRS ? When a customer logs in , they should see one and only that queue. Winter. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to set up a default queue
Hi Silver, Argument that have been threated many time... BTW set the default queue in SysConfig Ticket - Frontend::Customer::Ticket::ViewNew CustomerPanelOwnSelection: Here you can insert the Queues, which the customer can select in the Customer-Interface. HTH MV On Thu, Jun 3, 2010 at 1:16 PM, Silver springs win...@gmail.com wrote: Hi All. How do I make a single queue to a default queue in the customer portal of OTRS ? When a customer logs in , they should see one and only that queue. Winter. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs Digest, Vol 21, Issue 12
W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] case worker/supportworker name field in dashboard
Hi, I was wondering if it is possible to add case worker name field in dashboard view(easier to see who is working on a case) Best regards Stian antonsen - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS ACL - Relating Ticket Types with Services
Hello Nils.
As I wrote before, I've tried three different combinations of syntaxes,
without success.
*#First one:*
Type= {
Name = ['Incident'],
},
*#Second one (You suggested this):*
Ticket = {
Type = ['Incident'],
},
*#Third one:*
TicketType = {
Name = ['Incident'],
},
None of them worked at the moment of ticket creation! Is there a function
syntax to solve my need or should I open an improvement thread on the
tracker?
*
PS*: In order to relate the queue with the service at the moment of ticket
creation, I successfully used this syntax:
$Self-{TicketAcl}-{'ACL-RelacaoTipoServico1'} = {
# match properties
Properties = {
Frontend = {
Action = ['AgentTicketPhone', 'AgentTicketEmail',
'CustomerTicketMessage'],
},
*Queue = {
Name = ['SAT:SUPPORT'],
}*
# return possible options (white list)
Possible = {
Ticket = {
Service = [''SAP System'],
},
},
};
2010/6/2 Nils Leideck - ITSM nils.leid...@leidex.net:
Hi,
On 02.06.2010, at 19:56, Murilo Moreira de Oliveira wrote:
I'm evaluating OTRS and I'd like to know if it is possible to present
different services for my clients depending on the ticket type
selected on customer frontend (customer.pl). I've already worked on an
ACL that relates Queues and Services, but I don't know what is the
syntax to match ticket types. Remember that I want an ACL that applies
on tickets not yet created (the ACL must work when tickets are been
created). Follow the code I've tried to use, unsuccessfully.
$Self-{TicketAcl}-{'ACL-RelationTypeService1'} = {
# match properties
Properties = {
Frontend = {
Action = ['AgentTicketPhone', 'AgentTicketEmail',
'CustomerTicketMessage'],
},
Type= {
Name = ['Incident'],
},
# I tried the options bellow too and nothing happens!
# Ticket = {
#Type = ['Incident'],
# },
# TicketType = {
# Name = ['Incident'],
# },
},
# return possible options (white list)
Possible = {
Ticket = {
Service = ['SAP System'],
},
},
};
try to exchange Type, Name with Ticket, Type as in your case the Ticket
does
exist already.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
nils.leid...@otrs.com
http://webint.cryptonode.de / a Fractal project
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[otrs] RegExp and sets in Ticket searches and GenericAgent??
I was trying to search through tickets using a regexp in the ticket search? It seems that I can't use regexp there or in the GenericAgent? Is that true or am I missing something. Ideally, I would be using a RegExp set to grab a value and set it in another field. . .is that possible? Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] report of time per agent // outside reporting
Hi Michiel
I understand the code, what I don't understand is the purpose.
Thanks for the quick response.
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.int
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Michiel
Beijen
Enviado el: Jueves, 03 de Junio de 2010 12:42 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] report of time per agent // outside reporting
It finds the previous month. So if the CURRENT month is 1, it sets the
month to twelve, and decreases the year with 1. Otherwise it simply
decreases the value for month with 1.
Does that help?
((enjoy))
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com
Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
GET OTRS::ITSM 2.0 NOW - including the brand new change management
module! It´s the only ITIL® V3 compatible open-source IT Service
Management solution certified by PinkVERIFY worldwide! -
http://bit.ly/dv4CJF
On Wed, Jun 2, 2010 at 10:46 PM, Alejandra Piedra
alejandra.pie...@iica.int wrote:
Hi Atanas
I just have one question regarding a certain section of your code, which
I’ve already seen in the other Static stat from OTRS.
What does this do?
# get current time
my ($s, $m, $h, $D, $M, $Y);
my ($Ymin, $Ymax, $Select, %Agents, @row);
($s, $m, $h, $D, $M, $Y) = $Self-{TimeObject}-SystemTime2Date(
SystemTime = $Self-{TimeObject}-SystemTime(),
);
# get one month before
if ($M == 1) {
$M = 12;
$Y = $Y - 1;
}
else {
$M = $M -1;
}
Thanks and regards
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.int
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[otrs] Problems with rich text editor
Hi everyone! I'm having some problems with the rich text editor. Today when I logged it just didn't appear. In the text section of the new ticket it just was blank. So I went and turn it off in the Sysconfig, went back to the ticket and the text area appeared. I thought that if I went and turned it on again it would come back again but it didn't. This has happened to me before, but it solved itself like it was magic. Can anyone tell me if it happened to someone else, and how can I solve it. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs Digest, Vol 21, Issue 13
W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Customizing Subject Line of the Ticket
My objective is to change the subject line of the ticket to the customer ID. Explanation: When a customer logs in and creates a ticket, the subject line of that ticket should be the customerID of the customer who is creating the ticket. Is there a way we could do this through the web interface or does it require editing the source code, if so which of the file(s) needs to be edited. Thanks in advance. -- Roopesh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problems with rich text editor
Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn't have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questions and discussions about OTRS. Asunto: Problems with rich text editor Hi everyone! I'm having some problems with the rich text editor. Today when I logged it just didn't appear. In the text section of the new ticket it just was blank. So I went and turn it off in the Sysconfig, went back to the ticket and the text area appeared. I thought that if I went and turned it on again it would come back again but it didn't. This has happened to me before, but it solved itself like it was magic. Can anyone tell me if it happened to someone else, and how can I solve it. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] R: Re: Problems with rich text editor
It could be a kinda Ford caching prbl. Did u otrs topo clean your browser first? Il giorno 03/giu/2010 18:59, Alejandra Piedra alejandra.pie...@iica.int ha scritto: Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn’t have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 ... *De:* Alejandra Piedra *Enviado el:* Jueves, 03 de Junio de 2010 10:41 a.m. *Para:* User questions and discussions about OTRS. *Asunto:* Problems with rich text editor Hi everyone! I’m having some problems with the rich text editor. Today when I logged it jus... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] R: Re: Problems with rich text editor
Sorry ford = of Il giorno 03/giu/2010 19:02, Marco Vannini marco.vann...@gmail.com ha scritto: It could be a kinda Ford caching prbl. Did u otrs topo clean your browser first? Il giorno 03/giu/2010 18:59, Alejandra Piedra alejandra.pie...@iica.int ha scritto: Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (... ... De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questio... Hi everyone! I’m having some problems with the rich text editor. Today when I logged it jus... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] R: Re: Problems with rich text editor
Hi Marco I tried eliminating today's history (cookies, cache, etc) but it still didn't work. This is very annoying because tickets can't be created or modified. Anymore ideas? Thanks so much! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Marco Vannini Enviado el: Jueves, 03 de Junio de 2010 11:02 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] R: Re: Problems with rich text editor It could be a kinda Ford caching prbl. Did u otrs topo clean your browser first? Il giorno 03/giu/2010 18:59, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int ha scritto: Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn't have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 ... De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questions and discussions about OTRS. Asunto: Problems with rich text editor Hi everyone! I'm having some problems with the rich text editor. Today when I logged it jus... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] R: Re: otrs Digest, Vol 21, Issue 14
Yes indeed Il giorno 03/giu/2010 19:09, mrem...@truecom.pl ha scritto: W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] R: Re: Problems with rich text editor
:) Droid syntax checker Il giorno 03/giu/2010 19:06, Marco Vannini marco.vann...@gmail.com ha scritto: Sorry ford = of Il giorno 03/giu/2010 19:02, Marco Vannini marco.vann...@gmail.com ha scritto: It could be a kinda Ford caching prbl. Did u otrs topo clean your browser first? Il giorno 03/giu/2010 18:59, Alejandra Piedra alejandra.pie...@iica.int ha scritto: Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works María Alejandra Piedra Unidad de Informática y Sistemas de In... IICA (... ... De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questio... Hi everyone! I’m having some problems with the rich text editor. Today when... - OTRS mailing list: ot... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Custom themes
Hi, In trying to setup a custom customer log in theme I have created a Custom dir in Kernel/Output/HTML and copied the files from Standard that I wanted to modify - works great, however I need to change the customer-css file which in 2.3 used to be in the same directory. It now seems it is in var/httpd/htdocs/css/Standard so I created a parallel directory var/httpd/htdocs/css/Custom and cp over the customer.css file make changes to it but it has no effect. In looking at the source of the customer login page I see that it is still using the css/Standard directory. I have changed the defaultTheme to Custom and I get my changes that I have made in the Kernel/Output/HTML/Custom directory. What should I set to make the css stuff come from my Custom directory? !-- -- !-- OTRS: Copyright 2001-2009, OTRS Project. This Software is under the AGPL. -- !-- Web: http://otrs.org/ - Lists: http://lists.otrs.org/ -- !-- GNU AFFERO General Public License: http://www.gnu.org/licenses/agpl.txt -- !-- -- html head link rel=shortcut icon href=/otrs-web/images/Standard/product.ico type=image/ico/ link href=/otrs-web/css/Standard/customer.css rel=stylesheet type=text/css Thanks for your consideration, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs Digest, Vol 21, Issue 15
W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: i...@truecom.pl. Pozdrawiam Małgorzata Rembas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] R: Re: Problems with rich text editor
Ok I finally found out what happened. Firefox has been having some problems with rich text. But actually the problem is not firefox, the plug ins are generating this situation. So if anyone is having trouble with rich text using firefox, check your plug ins. Cheers! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Marco Vannini Enviado el: Jueves, 03 de Junio de 2010 11:09 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] R: Re: Problems with rich text editor :) Droid syntax checker Il giorno 03/giu/2010 19:06, Marco Vannini marco.vann...@gmail.commailto:marco.vann...@gmail.com ha scritto: Sorry ford = of Il giorno 03/giu/2010 19:02, Marco Vannini marco.vann...@gmail.commailto:marco.vann...@gmail.com ha scritto: It could be a kinda Ford caching prbl. Did u otrs topo clean your browser first? Il giorno 03/giu/2010 18:59, Alejandra Piedra alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int ha scritto: Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works María Alejandra Piedra Unidad de Informática y Sistemas de In... IICA (... ... De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questio... Hi everyone! I'm having some problems with the rich text editor. Today when... - OTRS mailing list: ot... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Custom themes
Hi Stephen
You have to change the css class used in the Header. So try adding this line of
code to your header.
# include css.dtl file
link href=$Config{Frontend::CSSPath} Custom/agent.css rel=stylesheet
type=text/css/
And to modify your customer interface you have to do the same. Just emulate
what the code says originally.
Cheers!
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
alejandra.pie...@iica.int
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Steve
Clark
Enviado el: Jueves, 03 de Junio de 2010 11:37 a.m.
Para: User questions and discussions about OTRS.org
Asunto: [otrs] Custom themes
Hi,
In trying to setup a custom customer log in theme I have
created a Custom dir in Kernel/Output/HTML and copied
the files from Standard that I wanted to modify - works great,
however I need to change the customer-css file which in 2.3 used
to be in the same directory. It now seems it is in
var/httpd/htdocs/css/Standard so I created a parallel directory
var/httpd/htdocs/css/Custom and cp over the customer.css file
make changes to it but it has no effect.
In looking at the source of the customer login page I see that
it is still using the css/Standard directory. I have changed the
defaultTheme to Custom and I get my changes that I have made in the
Kernel/Output/HTML/Custom directory. What should I set to make
the css stuff come from my Custom directory?
!--
--
!-- OTRS: Copyright 2001-2009, OTRS Project. This Software is under the AGPL.
--
!-- Web: http://otrs.org/ - Lists: http://lists.otrs.org/
--
!-- GNU AFFERO General Public License: http://www.gnu.org/licenses/agpl.txt
--
!--
--
html
head
link rel=shortcut icon href=/otrs-web/images/Standard/product.ico
type=image/ico/
link href=/otrs-web/css/Standard/customer.css rel=stylesheet
type=text/css
Thanks for your consideration,
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
www.netwolves.com
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OTRS mailing list: otrs - Webpage: http://otrs.org/
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[otrs] Working time
Hey there! I just have one question. What does the line of code StopTime = $Self-SystemTime() stand for. I mean I need to know what value does the stoptime has. WorkingTime() get the working time in secondes between this times my $WorkingTime = $TimeObject-WorkingTime( StartTime = $Created, StopTime = $Self-SystemTime(), ); Thanks! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 alejandra.pie...@iica.intmailto:alejandra.pie...@iica.int - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
