[otrs] OTRS Installation
Dear user list I want to manually install OTRS 2.4.7 on a windows server 2003 R2 with Perl, IIS and MySQL. I can install Perl module, I install MySQL and create the OTRS databases with the script. I have just a question: I need to create an MySQL user "IUSR" with all access on the OTRS database, or not necessary? Best Regards Sebastien Bory - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Привет!
Привет! Как дела? -- With best regards, Ruslan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] auto send copy of new ticket
Hello, You could use a workaround, which is create a new notification at /otrs/ index.pl?Action=AdminNotificationEvent on the event TicketCreate Leonardo Certuche www.itconsultores.com.co On 11 August 2010 10:07, Steve Clark wrote: > Hi List, > > Is it possible to have otrs automatically send a copy of a newly > created phone or email ticket to a specific mail address. > > We would like to have all new tickets sent xx...@netwolves.com > > Thanks, > > -- > Stephen Clark > NetWolves > Sr. Software Engineer III > Phone: 813-579-3200 > Fax: 813-882-0209 > Email: steve.cl...@netwolves.com > www.netwolves.com > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Source for Iphone Application
On Wed, Aug 11, 2010 at 05:04:01PM +0200, Jos Vos wrote: > Android or (or otherwise will be soon) more popular in the > "open community" than the closed iPhone. Sorry for the typo: Android is (or ...) -- --Jos Vos --X/OS Experts in Open Systems BV | Phone: +31 20 6938364 --Amsterdam, The Netherlands| Fax: +31 20 6948204 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Source for Iphone Application
+1 like - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] auto send copy of new ticket
Hi List, Is it possible to have otrs automatically send a copy of a newly created phone or email ticket to a specific mail address. We would like to have all new tickets sent xx...@netwolves.com Thanks, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Source for Iphone Application
Hi, On Wed, Aug 11, 2010 at 04:27:03PM +0200, Michiel Beijen wrote: > The iPhone app is not written in Perl, as that is not supported on the > iPhone. The iPhone app sends JSON queries to the OTRS iPhone handle, > which is server-side, and is written in Perl just as the rest of the > OTRS platform. > > I'm not involved with the iPhone app, but I do know there is a reason > that the iPhone source code is NOT AGPL licensed, and not publicly > available. All our source code is AGPL licensed, and available, > including the iPhone handle that should be installed server-side, > except for the iPhone app. I'll see if I can get more explanation for > you. What are the plans for an Android version? Android or (or otherwise will be soon) more popular in the "open community" than the closed iPhone. Thanks, -- --Jos Vos --X/OS Experts in Open Systems BV | Phone: +31 20 6938364 --Amsterdam, The Netherlands| Fax: +31 20 6948204 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Source for Iphone Application
Hello, Usually, Apple has their own agreement for all applications that are downloaded via Appstore (which all apps should be). I assume that, if OTRS hasn't provided their own agreement, which is possible, it is Apple's agreement that is valid for the actual client. I think... Regards, Niklas Den 2010-08-11 16.27, skrev "Michiel Beijen" : Hi Erling, The iPhone app is not written in Perl, as that is not supported on the iPhone. The iPhone app sends JSON queries to the OTRS iPhone handle, which is server-side, and is written in Perl just as the rest of the OTRS platform. I'm not involved with the iPhone app, but I do know there is a reason that the iPhone source code is NOT AGPL licensed, and not publicly available. All our source code is AGPL licensed, and available, including the iPhone handle that should be installed server-side, except for the iPhone app. I'll see if I can get more explanation for you. Kindest regards, Mike. On Tue, Aug 10, 2010 at 4:36 PM, Erling Lothe wrote: > Hey! > Have you released the source of the iphone app or are you going to do it? > I am curious on how you solved the integration with the server side. I have > never programmed in perl and therefor i cant fully understand how the JSON > queries are handled on the phone side. > And if the source is released, where can i find it? > Erling L. > Norwegian Geek > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Source for Iphone Application
Hi Erling, The iPhone app is not written in Perl, as that is not supported on the iPhone. The iPhone app sends JSON queries to the OTRS iPhone handle, which is server-side, and is written in Perl just as the rest of the OTRS platform. I'm not involved with the iPhone app, but I do know there is a reason that the iPhone source code is NOT AGPL licensed, and not publicly available. All our source code is AGPL licensed, and available, including the iPhone handle that should be installed server-side, except for the iPhone app. I'll see if I can get more explanation for you. Kindest regards, Mike. On Tue, Aug 10, 2010 at 4:36 PM, Erling Lothe wrote: > Hey! > Have you released the source of the iphone app or are you going to do it? > I am curious on how you solved the integration with the server side. I have > never programmed in perl and therefor i cant fully understand how the JSON > queries are handled on the phone side. > And if the source is released, where can i find it? > Erling L. > Norwegian Geek > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Upgrading from OTRS 2.2 to OTRS 2.4
Sorry, I've already subscribed so CC isn't needed. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Upgrading from OTRS 2.2 to OTRS 2.4
Hi All. Actually I don't know should I write to dev list or to user list... I'm using OTRS 2.2.5 and want to upgrade to OTRS 2.4.7, but I have some ugly hacks in 2.2.5 code. Most of them are in Kernel/Output/HTML/Standard/AgentTicketQueueTicketView.dtl file. It's some simple patches that changes visualization and adds additional queue. And as I can see there is no such file in new version. Can you please help me, in what files should I look instead? Thanks. PS Please add me to CC because I'm not subscribed to mailing list. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Seperate gueue for each ticket type and company
Hello, I am new to OTRS but has gotten quite far in setting up a test installation. Now, what I haven't figured out is how to give one Role access to tickets with one kind of Type. I have a multip-company installation which should handle the Incident Process for each company. Hence, the roles I would like to use for handlig tickets is one Incident Handler Role for each company. I have managed to get it working so the consumer can create tickets and it ends up in a queue for that company. The Incident Handler can only see the queue I have created for that company. Now, I would like to have a role that solely can see the queue for for one of the companies and only for Ticket Type "Incidents". How can I achieve that? In the next step I will add Problem as a type, that's why it is important for me to get this working. Thanks in advance! /Niklas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
