Re: [otrs] how to add various details of users from Active Directory to OTRS system
Hi, On 17.09.2010, at 22:40, Pradumna Maheshwari wrote: > Can you please tell me, how to add various details of users from Active > Directory to OTRS system..? First: your question is the subject … use the email body for detail descripton please Second: You need to setup AD auth and sync Third: Here is the documentation: http://doc.otrs.org/2.4/en/html/x1872.html#agent-auth-backends Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Queue get disappear after changing its name
Customer Panel Own Selection On 17.09.2010, at 22:31, Pradumna Maheshwari wrote: > My problem is, When I am changing queue name from 'Queue' of Admin module. > After this the updated queue get disappear from Customer Interface. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] A quick search field for ticket number?
You also have the OpenSearch, if your browser does support it. Try to add OTRS as one of your search engines to the browser. On 15.09.2010, at 16:12, Michiel Beijen wrote: > Well, the dasboard plugin is for the 2.4 framework only. On version 3 you can > enable TicketSearchFulltext via SysConfig, which gives you a search box that > is present on every single page. I must say that I don't quite like the looks > and placement of this search box. If anyone has suggestions, we're open to > that. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Different Queue for different Customer
Hi, On 18.09.2010, at 01:02, Pradumna Maheshwari wrote: > How to display different queues to different Customer ? > Example : Suppose I have 10 Queues. To Customer A, I want to display only 5 > queues and to Customer B, rest 5 queue. > How to do..? ACL or CustomerGroup Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Show levelwise Services in Agent Interface
Hello All, I want to ask that is there any relation between Services and Queues..? Is it possible to create level wise display of Services while creating a new ticket for Agent Interface? i.e. 1st level of services, followed by respective 2nd level of services, then 3rd level... Any help is appreciated... Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshw...@tcs.com Website: http://www.tcs.com Experience certainty. IT Services Business Solutions Outsourcing =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
