Re: [otrs] Postmaster filters documentation
Hi, Match: Subject => Help us with your feedback Set: X-OTRS-Ignore => yes look at $OTRS_HOME/doc/OTRS-X-Headers.txt On 08.10.2010, at 05:17, Pradumna Maheshwari wrote: > What should be the RegExp for the filter , if I want to ignore the email > containing "Help us with your feedback!" anywhere in the Subject line ? Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Postmaster filters ordering
Hi, unless you set the “Stop after match” flag, yes. On 08.10.2010, at 05:17, Pradumna Maheshwari wrote: > If one filter is matched, then will OTRS continues to match email with rest > filters...? Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Postmaster filters ordering
Hi, all filters are considered in alpha-chronological order. On 08.10.2010, at 05:17, Pradumna Maheshwari wrote: > Want to ask that in which order the Postmaster filters applied to incoming > email ? > Suppose I have 3 filters, so which filter will be applied first to incoming > email or all the filters will be apply ? Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Notification of escalation
Hi, i need a little guidance, i want to be send me a message when escale any ticket, i'm using "notification(event)", select the field where my name appears and TicketAcountTime, TicketFreeTimeUpdate; add matter and text message, but do not send the notification. Any comment or aid will be very grateful. Julio Cesar Angulo Quiroz Telf.: 997066155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] otrs.RebuildEscalationIndex.pl
Hello, Could anyone please explain to me what the /bin/ otrs.RebuildEscalationIndex.pl script is for? Thanks, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Postmaster filters ordering
Hello, Want to ask that in which order the Postmaster filters applied to incoming email ? Suppose I have 3 filters, so which filter will be applied first to incoming email or all the filters will be apply ? If one filter is matched, then will OTRS continues to match email with rest filters...? What should be the RegExp for the filter , if I want to ignore the email containing "Help us with your feedback!" anywhere in the Subject line ? Thanks a lot in advance Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshw...@tcs.com Website: http://www.tcs.com Experience certainty. IT Services Business Solutions Outsourcing =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Pending notification if SLA and escalation is disabled
Hello, In my OTRS system, I have disabled the facility of SLA and escalation. Is this the reason of not getting notification of "Pending Date" and "Due Date" ? or its a cronjob problem ? My crontab.txt is : MAILTO="r...@localhost" MAILTO="r...@localhost" */10 * * * *F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/GenericAgent.pl -c db */20 * * * *F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/GenericAgent.pl 45 */2 * * *F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/PendingJobs.pl 10 0 * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/otrs.cleanup 10 0 * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/otrs.cleanup */10 * * * *F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/PostMasterMailbox.pl */10 * * * *F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/PostMasterMailbox.pl 01 01 * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/RebuildTicketIndex.pl 55 */2 * * *F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/DeleteSessionIDs.pl --expired 35 * * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/UnlockTickets.pl --timeout At the location " C:\inetpub\wwwroot\OTRS\var\cron ", I have number of file with ".DIST" extension : 'aaa_base', 'fetchmail', 'generic_agent', 'generic_agent-database', 'pending_jobs', 'postmaster', 'postmaster_mailbox', 'rebuild_ticket_index', 'session', 'unlock'. And only three of them are without ".DIST" extension i.e. 'aaa_base', 'postmaster', 'postmaster_mailbox'. Is this a problem? Kindly respond me, thanks... Pradumna Maheshwari =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Escalated Tickets on Dashboard
Hi, let me ask you first how did you get it managed that a closed ticket is still escalated??? On 06.10.2010, at 05:29, Leonardo Certuche wrote: > It seems like by default, the Escalated Tickets view on the Dashboard also > shows closed tickets, which is only noise on the screen for our customer. Is > there any way to filter this view so it does not show closed tickets? Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
