Re: [otrs] MyHammerQueueViewByCustCont and OTRS 3.1.1
Hello Mike, Did you get any chance to work on this? Or could you point out a similar package? Thanks //M On Sun, Feb 19, 2012 at 1:12 PM, Michiel Beijen wrote: > The package uses FreeTimeFields, since these are no longer available > in 3.1.x the package has to be ported to 3.1 to leverage the new > DynamicFields. This is not very difficult to do but it does take some > work. > -- > Mike > > On Sat, Feb 18, 2012 at 15:08, Muhammad El-Sergani > wrote: > > Hi all, > > > > Anyone has MyHammerQueueViewByCustCont package working with OTRS 3.1.1? > > > > If not, (and I know that most packages from OPAR need OTRS 3.0.x), does > > anyone know how to tweak the system or the package(s) to make it work? > > > > Thanks > > //M > > > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Add CustomerName in Dashboard (OTRS 3.1)
okay, then lets patch it! ;-) Mario > > Mario, > > I've been looking to add this info myself. Apparently it is not a widely > requested (or needed) feature, as the platform is on its nth iteration and > its not been added, nor do many search results come up. So perhaps you and I > are the rare birds who would like this kind of info visible on the dashboard. > I did find this the other day, > > http://wiki.otterhub.org/index.php?title=Show_Customer_Data_in_Dashboard > > which appears to be for a prior version, but gives hints as to where to start > looking. That said, I have not gotten around to adding customer names, but > did successfully modify other displayed info within > .../otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl > > As the wiki.otterhub.org hints at, the dashboard module is by default only > pulling data specific to tickets, which is why you can get the ID but not the > name - due perhaps to how the tables are setup in the database. My next step, > when time allows, would be to find and examine the module related to the > QueueView, which does display the customer name, to see how its done within > other parts of the system. > > Good luck with your search. > > best, > Dominic > > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Add CustomerName in Dashboard (OTRS 3.1)
> Message: 4
> Date: Fri, 8 Jun 2012 10:49:39 +0200
> From: ml ml
> Subject: Re: [otrs] Add CustomerName in Dashboard (OTRS 3.1)
> To: otrs@otrs.org
> Message-ID:
>
> Content-Type: text/plain; charset=ISO-8859-1
>
> anyone?
>
> On Wed, Jun 6, 2012 at 5:30 PM, ml ml wrote:
>> Hello,
>>
>> i would like to have a Customers Company Name column in my dashboard.
>>
>> Using: $QData{"CustomerID","26"} works.
>>
>> But $QData{"CustomerName","26"} ?seems to be Empty. Where do
>> i define the Customer Company Name?
>>
>> I guess i need some sort of CustomerID -> CustomerName lookup somewhere?
>>
>> Thanks,
>> Mario
Mario,
I've been looking to add this info myself. Apparently it is not a widely
requested (or needed) feature, as the platform is on its nth iteration and its
not been added, nor do many search results come up. So perhaps you and I are
the rare birds who would like this kind of info visible on the dashboard. I did
find this the other day,
http://wiki.otterhub.org/index.php?title=Show_Customer_Data_in_Dashboard
which appears to be for a prior version, but gives hints as to where to start
looking. That said, I have not gotten around to adding customer names, but did
successfully modify other displayed info within
.../otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl
As the wiki.otterhub.org hints at, the dashboard module is by default only
pulling data specific to tickets, which is why you can get the ID but not the
name - due perhaps to how the tables are setup in the database. My next step,
when time allows, would be to find and examine the module related to the
QueueView, which does display the customer name, to see how its done within
other parts of the system.
Good luck with your search.
best,
Dominic
-
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Re: [otrs] Add CustomerName in Dashboard (OTRS 3.1)
anyone?
On Wed, Jun 6, 2012 at 5:30 PM, ml ml wrote:
> Hello,
>
> i would like to have a Customers Company Name column in my dashboard.
>
> Using: $QData{"CustomerID","26"} works.
>
> But $QData{"CustomerName","26"} seems to be Empty. Where do
> i define the Customer Company Name?
>
> I guess i need some sort of CustomerID -> CustomerName lookup somewhere?
>
> Thanks,
> Mario
-
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[otrs] Help - > Error Updating Master/Slave Package from 1.2.1 to 1.8.1
Hi ! during the update of the Master/Slave Package from version 1.2.1 to 1.8.1 I get the following error-message. We use otrs version 3.0.11. Maybe someone can help me ! Thanks, Stefanie Krüger Backend ERROR: OTRS-CGI-68 Perl: 5.10.1 OS: linux Time: Wed Jun 6 17:21:47 2012 Message: Can't install/upgrade package, file Kernel/Modules/AgentMasterSlavePrepareTicket.pm already used in package MasterSlave-1.1.2! Traceback (32611): Module: Kernel::System::Package::_PackageFileCheck (v1.119.2.1) Line: 2174 Module: Kernel::System::Package::PackageInstall (v1.119.2.1) Line: 404 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.98.2.2) Line: 1423 Module: Kernel::Modules::AdminPackageManager::Run (v1.98.2.2) Line: 1012 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
