Re: [otrs] Query regarding CustomerTicketMessage

2012-10-01 Thread David Boyes 
Fetchmail requires a local MTA install. You need to pick one (sendmail, 
postfix, etc) and install it.


Oct  1 16:02:01 otrs /USR/SBIN/CRON[5602]: (otrs) CMD (/usr/bin/fetchmail -a 
--ssl >> /dev/null)
Oct  1 16:02:01 otrs /USR/SBIN/CRON[5603]: (otrs) CMD ([ -x /usr/bin/fetchmail 
] && /usr/bin/fetchmail -a >> /dev/null)
Oct  1 16:02:01 otrs /USR/SBIN/CRON[5604]: (otrs) CMD 
($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Oct  1 16:02:01 otrs /USR/SBIN/CRON[5600]: (CRON) error (grandchild #5602 
failed with exit status 5)
Oct  1 16:02:01 otrs /USR/SBIN/CRON[5600]: (CRON) info (No MTA installed, 
discarding output)
Oct  1 16:02:01 otrs /USR/SBIN/CRON[5601]: (CRON) error (grandchild #5603 
failed with exit status 5)
Oct  1 16:02:01 otrs /USR/SBIN/CRON[5601]: (CRON) info (No MTA installed, 
discarding output)

And I don't know , what are do, I upgrade to 3.1.10 and no fix them.
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Re: [otrs] Query regarding CustomerTicketMessage

2012-10-01 Thread Leon Carrasco, Daniel 
Hi,

 

My otrs system in syslog says this :

 

Oct  1 16:02:01 otrs /USR/SBIN/CRON[5602]: (otrs) CMD (/usr/bin/fetchmail -a 
--ssl >> /dev/null)

Oct  1 16:02:01 otrs /USR/SBIN/CRON[5603]: (otrs) CMD ([ -x /usr/bin/fetchmail 
] && /usr/bin/fetchmail -a >> /dev/null)

Oct  1 16:02:01 otrs /USR/SBIN/CRON[5604]: (otrs) CMD 
($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)

Oct  1 16:02:01 otrs /USR/SBIN/CRON[5600]: (CRON) error (grandchild #5602 
failed with exit status 5)

Oct  1 16:02:01 otrs /USR/SBIN/CRON[5600]: (CRON) info (No MTA installed, 
discarding output)

Oct  1 16:02:01 otrs /USR/SBIN/CRON[5601]: (CRON) error (grandchild #5603 
failed with exit status 5)

Oct  1 16:02:01 otrs /USR/SBIN/CRON[5601]: (CRON) info (No MTA installed, 
discarding output)

 

And I don't know , what are do, I upgrade to 3.1.10 and no fix them.

 

Any sugestion?

 

Best Regards,

 

 

Saludos,

Daniel León C.

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Re: [otrs] Query regarding CustomerTicketMessage

2012-10-01 Thread Abdul Mohammed 
Hi,

I have created a template in the body of Customer interface when they
create a new ticket.  Is it possible to insert a drop down list in the body
within the template as we have multiple departments and the customer to
select from one of the drop down list & select the appropriate one.

With regards,

Abdul


On 1 October 2012 16:46, Muhammad El-Sergani  wrote:

> Hi Abdul,
>
> OTRS will fetch emails based on what's in the crontab for the user otrs.
> By default that value is 10 minutes.
> You should configure OTRS to fetch emails from your email inbox, select
> the connection type and port, and once the cronjob's time is reached, OTRS
> will fetch that email and *automatically create a ticket for you*.
>
> Thanks
> //M
>
>
>
> On Mon, Oct 1, 2012 at 5:29 PM, Abdul Mohammed <
> abdul.moham...@photobox.com> wrote:
>
>> Hi Gerald,
>>
>> Thanks for the support.
>>
>> Is there any settings / configuration where I need to add the email to
>> make this automatic ticket creation happen.  As I am still testing this
>> otrs! I have used my proper email address too, but couldn't see a ticket
>> being created when an e-mail is sent to my address.
>>
>> With regards,
>>
>> Abdul
>>
>>
>> On 1 October 2012 16:17, Gerald Young  wrote:
>>
>>> That's what it's supposed to do.
>>>
>>> On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed
>>>  wrote:
>>> > Hi Gerald,
>>> >
>>> > Many thanks for your quick support.  I have another query, is it
>>> possible
>>> > that otrs to open a ticket automatically when an email is sent out to
>>> its
>>> > address (Example: noc-supp...@photobox.com).
>>> >
>>> > With regards,
>>> >
>>> > Abdul
>>> >
>>> >
>>> > On 29 September 2012 19:29, Gerald Young  wrote:
>>> >>
>>> >> The reason it's there is so customers don't blindly submit on the
>>> >> default queue.
>>> >> There is more information here:
>>> >> http://forums.otterhub.org/viewtopic.php?f=60&t=7138
>>> >>
>>> >> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed
>>> >>  wrote:
>>> >> > Hi All,
>>> >> >
>>> >> > I have setup OTRS as our ticketing tool. I am currently trying to
>>> remove
>>> >> > the
>>> >> > default ( - ) from drop down menu of To: address in
>>> >> > CustomerTicketMessage to
>>> >> > a created queue.
>>> >> >
>>> >> > With regards,
>>> >> >
>>> >> > Abdul
>>> >> >
>>> >> >
>>> >> >
>>> -
>>> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> >> > Archive: http://lists.otrs.org/pipermail/otrs
>>> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> >> -
>>> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> >> Archive: http://lists.otrs.org/pipermail/otrs
>>> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> >
>>> >
>>> >
>>> >
>>> > --
>>> > With regards,
>>> >
>>> > Abdul
>>> > Sys Admin
>>> >
>>> >
>>> > -
>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> > Archive: http://lists.otrs.org/pipermail/otrs
>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>>
>> --
>> With regards,
>>
>> Abdul
>> Sys Admin
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
With regards,

Abdul
Sys Admin
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Re: [otrs] Queue view are not showing data after upgrade to 3.1 (SOLVED)

2012-10-01 Thread Israel Garcia 
OK carlos, I found the cause of my issue. The migration was fine, but someone 
here made changes on "Edit Config Settings in Ticket -> 
Frontend::Agent::Ticket::ViewQueue" and the queue view failed on key sort 7 in 
:Ticket::Frontend::AgentTicketQueue###QueueSort . I remove the 'key 7' and 
queue view is working now.

Thanks for your time.

regards
Israel.




 De: Carlos Rodríguez 
Para: User questions and discussions about OTRS.  
CC: Israel Garcia  
Enviado: Lunes 1 de octubre de 2012 16:32
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
 

Hi Israel,

Did you follow all upgrade instructions to upgrade OTRS from 3.0 to 3.1?

I mean all steps from "UPGRADING" file?


((enjoy))

Carlos Rodríguez




On Oct 1, 2012, at 9:05 AM, Carlos Andrés Gallego Arboleda 
 wrote:

OK Israel, 
>
>
>Please view your table ticket on the database, 
>
>
>The fields Ticketfreetext, ticketarticlefreetext and ticketfreetime these 
>should not be
>
>
>If exists you must to use the scripts of migration again, 
>
>2012/10/1 Israel Garcia 
>
>Hi Carlos,
>>
>>
>>I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all OTRS 
>>and no success. Should I check in another place? 
>>Log file still saying:
>>
>>
>>[Mon Oct  1 15:52:38 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:38 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:38 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:38 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] 
>>Response::Agent: 1s taken 
>>(URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia)
>>[Mon Oct  1 15:52:39 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:39 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy
 (TicketFreeKey7)!
>>[Mon Oct  1 15:52:39 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:40 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] 
>>Response::Agent: 1s taken 
>>(URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia)
>>[Mon Oct  1 15:52:41 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:41 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:41 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>
>>
>>
>>Should you need another info for this issue? I need, if possible, your help 
>>to solve this before to touch anything and break it ALL trying to fix it.
>>
>>
>>Thanks much.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> De: Carlos Andrés Gallego Arboleda 
>>
>>Para: Israel Garcia ; User questions and discussions about 
>>OTRS.  
>>Enviado: Lunes 1 de octubre de 2012 15:48
>>
>>Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
>> 
>>
>>
>>Hi Israel, 
>>
>>
>>You can use the scripts 
>>
>>
>>/opt/otrs/script/otrs.RebuildTicketIndex.pl
>>
>>
>>
>>
>>
>>2012/10/1 Israel Garcia 
>>
>>Hi Carlos,
>>>
>>>
>>>I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should 
>>>reinstall all ITSM* from the Package manager TAB?
>>>
>>>
>>>Really don't know which I made wrong on the migration. I appreciate your 
>>>help. Thanks much.
>>>
>>>
>>>regards,
>>>Israel.
>>>
>>>
>>>
>>>
>>>
>>> De: Carlos Rodríguez 
>>>Para: Israel Garcia ; User questions and discussions 
>>>about OTRS.  
>>>Enviado: Lunes 1 de octubre de 2012 13:54
>>>Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
>>> 
>>>
>>>
>>>Hi Israel,
>>>
>>>
>>>Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already 
>>>upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x
>>>
>>>
>>>please follow this link to get your packages
>>>http://www.otrs.com/en/open-source/get-otrs/software-download/
>>>
>>>
>>>OTRS 3.1 introduces a new concept called DynamicFields, that replaces 
>>>TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc 
>>>fixed fields in the Database.
>>>
>>>
>>>Que pases un buen día / Have a nice day!
>>>
>>>
>>>((enjoy))
>>>
>>>
>>>Carlos Rodríguez
>>>
>>>
>>>
>>>
>>>
>>>
>>>On Oct 1, 2012, at 5:49 AM, Israel Garcia  wrote:
>>>
>>>

Hi everybody


After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from 
3.0.5 to 3.0.16  'Queue tickets' are not shown:



When clic on 'Queue view' there's no tickets data found. Any idea why?



Log file is showing:



Appreciate your help.

Thanks.




>>

Re: [otrs] Query regarding CustomerTicketMessage

2012-10-01 Thread Abdul Mohammed 
Many many thanks

Abdul


On 1 October 2012 16:46, Muhammad El-Sergani  wrote:

> Hi Abdul,
>
> OTRS will fetch emails based on what's in the crontab for the user otrs.
> By default that value is 10 minutes.
> You should configure OTRS to fetch emails from your email inbox, select
> the connection type and port, and once the cronjob's time is reached, OTRS
> will fetch that email and *automatically create a ticket for you*.
>
> Thanks
> //M
>
>
>
> On Mon, Oct 1, 2012 at 5:29 PM, Abdul Mohammed <
> abdul.moham...@photobox.com> wrote:
>
>> Hi Gerald,
>>
>> Thanks for the support.
>>
>> Is there any settings / configuration where I need to add the email to
>> make this automatic ticket creation happen.  As I am still testing this
>> otrs! I have used my proper email address too, but couldn't see a ticket
>> being created when an e-mail is sent to my address.
>>
>> With regards,
>>
>> Abdul
>>
>>
>> On 1 October 2012 16:17, Gerald Young  wrote:
>>
>>> That's what it's supposed to do.
>>>
>>> On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed
>>>  wrote:
>>> > Hi Gerald,
>>> >
>>> > Many thanks for your quick support.  I have another query, is it
>>> possible
>>> > that otrs to open a ticket automatically when an email is sent out to
>>> its
>>> > address (Example: noc-supp...@photobox.com).
>>> >
>>> > With regards,
>>> >
>>> > Abdul
>>> >
>>> >
>>> > On 29 September 2012 19:29, Gerald Young  wrote:
>>> >>
>>> >> The reason it's there is so customers don't blindly submit on the
>>> >> default queue.
>>> >> There is more information here:
>>> >> http://forums.otterhub.org/viewtopic.php?f=60&t=7138
>>> >>
>>> >> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed
>>> >>  wrote:
>>> >> > Hi All,
>>> >> >
>>> >> > I have setup OTRS as our ticketing tool. I am currently trying to
>>> remove
>>> >> > the
>>> >> > default ( - ) from drop down menu of To: address in
>>> >> > CustomerTicketMessage to
>>> >> > a created queue.
>>> >> >
>>> >> > With regards,
>>> >> >
>>> >> > Abdul
>>> >> >
>>> >> >
>>> >> >
>>> -
>>> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> >> > Archive: http://lists.otrs.org/pipermail/otrs
>>> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> >> -
>>> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> >> Archive: http://lists.otrs.org/pipermail/otrs
>>> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> >
>>> >
>>> >
>>> >
>>> > --
>>> > With regards,
>>> >
>>> > Abdul
>>> > Sys Admin
>>> >
>>> >
>>> > -
>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> > Archive: http://lists.otrs.org/pipermail/otrs
>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>>
>> --
>> With regards,
>>
>> Abdul
>> Sys Admin
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
With regards,

Abdul
Sys Admin
-
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Re: [otrs] Query regarding CustomerTicketMessage

2012-10-01 Thread Muhammad El-Sergani 
Hi Abdul,

OTRS will fetch emails based on what's in the crontab for the user otrs. By
default that value is 10 minutes.
You should configure OTRS to fetch emails from your email inbox, select the
connection type and port, and once the cronjob's time is reached, OTRS will
fetch that email and *automatically create a ticket for you*.

Thanks
//M



On Mon, Oct 1, 2012 at 5:29 PM, Abdul Mohammed
wrote:

> Hi Gerald,
>
> Thanks for the support.
>
> Is there any settings / configuration where I need to add the email to
> make this automatic ticket creation happen.  As I am still testing this
> otrs! I have used my proper email address too, but couldn't see a ticket
> being created when an e-mail is sent to my address.
>
> With regards,
>
> Abdul
>
>
> On 1 October 2012 16:17, Gerald Young  wrote:
>
>> That's what it's supposed to do.
>>
>> On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed
>>  wrote:
>> > Hi Gerald,
>> >
>> > Many thanks for your quick support.  I have another query, is it
>> possible
>> > that otrs to open a ticket automatically when an email is sent out to
>> its
>> > address (Example: noc-supp...@photobox.com).
>> >
>> > With regards,
>> >
>> > Abdul
>> >
>> >
>> > On 29 September 2012 19:29, Gerald Young  wrote:
>> >>
>> >> The reason it's there is so customers don't blindly submit on the
>> >> default queue.
>> >> There is more information here:
>> >> http://forums.otterhub.org/viewtopic.php?f=60&t=7138
>> >>
>> >> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed
>> >>  wrote:
>> >> > Hi All,
>> >> >
>> >> > I have setup OTRS as our ticketing tool. I am currently trying to
>> remove
>> >> > the
>> >> > default ( - ) from drop down menu of To: address in
>> >> > CustomerTicketMessage to
>> >> > a created queue.
>> >> >
>> >> > With regards,
>> >> >
>> >> > Abdul
>> >> >
>> >> >
>> >> > -
>> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>> >> > Archive: http://lists.otrs.org/pipermail/otrs
>> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> >> -
>> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> >> Archive: http://lists.otrs.org/pipermail/otrs
>> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> >
>> >
>> >
>> >
>> > --
>> > With regards,
>> >
>> > Abdul
>> > Sys Admin
>> >
>> >
>> > -
>> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>> > Archive: http://lists.otrs.org/pipermail/otrs
>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>
> --
> With regards,
>
> Abdul
> Sys Admin
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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Re: [otrs] Query regarding CustomerTicketMessage

2012-10-01 Thread Abdul Mohammed 
Hi Gerald,

Thanks for the support.

Is there any settings / configuration where I need to add the email to make
this automatic ticket creation happen.  As I am still testing this otrs! I
have used my proper email address too, but couldn't see a ticket being
created when an e-mail is sent to my address.

With regards,

Abdul

On 1 October 2012 16:17, Gerald Young  wrote:

> That's what it's supposed to do.
>
> On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed
>  wrote:
> > Hi Gerald,
> >
> > Many thanks for your quick support.  I have another query, is it possible
> > that otrs to open a ticket automatically when an email is sent out to its
> > address (Example: noc-supp...@photobox.com).
> >
> > With regards,
> >
> > Abdul
> >
> >
> > On 29 September 2012 19:29, Gerald Young  wrote:
> >>
> >> The reason it's there is so customers don't blindly submit on the
> >> default queue.
> >> There is more information here:
> >> http://forums.otterhub.org/viewtopic.php?f=60&t=7138
> >>
> >> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed
> >>  wrote:
> >> > Hi All,
> >> >
> >> > I have setup OTRS as our ticketing tool. I am currently trying to
> remove
> >> > the
> >> > default ( - ) from drop down menu of To: address in
> >> > CustomerTicketMessage to
> >> > a created queue.
> >> >
> >> > With regards,
> >> >
> >> > Abdul
> >> >
> >> >
> >> > -
> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> > Archive: http://lists.otrs.org/pipermail/otrs
> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> -
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> >
> >
> >
> > --
> > With regards,
> >
> > Abdul
> > Sys Admin
> >
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
With regards,

Abdul
Sys Admin
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
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Re: [otrs] Query regarding OTRS automatic ticket opening

2012-10-01 Thread Gerald Young 
That is not the proper way of creating an email ticket. The email
address should be dedicated to OTRS.

On Mon, Oct 1, 2012 at 10:53 AM, Abdul Mohammed
 wrote:
> Hi,
>
> I have a query, is it possible that otrs to open a ticket automatically when
> an email is sent out to its address (Example: noc-supp...@photobox.com).
>
> **(Basically "noc-supp...@photobox.com", is an alias group which contains
> some agents)
>
> With regards,
>
> Abdul
> Sys Admin
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Re: [otrs] Query regarding CustomerTicketMessage

2012-10-01 Thread Gerald Young 
That's what it's supposed to do.

On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed
 wrote:
> Hi Gerald,
>
> Many thanks for your quick support.  I have another query, is it possible
> that otrs to open a ticket automatically when an email is sent out to its
> address (Example: noc-supp...@photobox.com).
>
> With regards,
>
> Abdul
>
>
> On 29 September 2012 19:29, Gerald Young  wrote:
>>
>> The reason it's there is so customers don't blindly submit on the
>> default queue.
>> There is more information here:
>> http://forums.otterhub.org/viewtopic.php?f=60&t=7138
>>
>> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed
>>  wrote:
>> > Hi All,
>> >
>> > I have setup OTRS as our ticketing tool. I am currently trying to remove
>> > the
>> > default ( - ) from drop down menu of To: address in
>> > CustomerTicketMessage to
>> > a created queue.
>> >
>> > With regards,
>> >
>> > Abdul
>> >
>> >
>> > -
>> > OTRS mailing list: otrs - Webpage: http://otrs.org/
>> > Archive: http://lists.otrs.org/pipermail/otrs
>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
>
> --
> With regards,
>
> Abdul
> Sys Admin
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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[otrs] Query regarding OTRS automatic ticket opening

2012-10-01 Thread Abdul Mohammed 
Hi,

I have a query, is it possible that otrs to open a ticket automatically
when an email is sent out to its address (Example: *noc-supp...@photobox.com
* ).

**(Basically "*noc-supp...@photobox.com*", is an alias group which contains
some agents)

With regards,

Abdul
Sys Admin
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Re: [otrs] Query regarding CustomerTicketMessage

2012-10-01 Thread Abdul Mohammed 
Hi Gerald,

Many thanks for your quick support.  I have another query, is it possible
that otrs to open a ticket automatically when an email is sent out to its
address (Example: noc-supp...@photobox.com).

With regards,

Abdul


On 29 September 2012 19:29, Gerald Young  wrote:

> The reason it's there is so customers don't blindly submit on the
> default queue.
> There is more information here:
> http://forums.otterhub.org/viewtopic.php?f=60&t=7138
>
> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed
>  wrote:
> > Hi All,
> >
> > I have setup OTRS as our ticketing tool. I am currently trying to remove
> the
> > default ( - ) from drop down menu of To: address in
> CustomerTicketMessage to
> > a created queue.
> >
> > With regards,
> >
> > Abdul
> >
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
With regards,

Abdul
Sys Admin
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Re: [otrs] Queue view are not showing data after upgrade to 3.1

2012-10-01 Thread Israel Garcia 
Well Carlos, I think I did :)
I follow this URL: http://doc.otrs.org/3.1/en/html/upgrading.html

but to tell the truth the last part from "Now you can log into your system." to 
the end of the document I didn't do that. I didn't know how to do this part. Is 
it the cause of my issue?

Really appreciate your help.




 De: Carlos Rodríguez 
Para: User questions and discussions about OTRS.  
CC: Israel Garcia  
Enviado: Lunes 1 de octubre de 2012 16:32
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
 

Hi Israel,

Did you follow all upgrade instructions to upgrade OTRS from 3.0 to 3.1?

I mean all steps from "UPGRADING" file?


((enjoy))

Carlos Rodríguez




On Oct 1, 2012, at 9:05 AM, Carlos Andrés Gallego Arboleda 
 wrote:

OK Israel, 
>
>
>Please view your table ticket on the database, 
>
>
>The fields Ticketfreetext, ticketarticlefreetext and ticketfreetime these 
>should not be
>
>
>If exists you must to use the scripts of migration again, 
>
>2012/10/1 Israel Garcia 
>
>Hi Carlos,
>>
>>
>>I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all OTRS 
>>and no success. Should I check in another place? 
>>Log file still saying:
>>
>>
>>[Mon Oct  1 15:52:38 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:38 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:38 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:38 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] 
>>Response::Agent: 1s taken 
>>(URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia)
>>[Mon Oct  1 15:52:39 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:39 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy
 (TicketFreeKey7)!
>>[Mon Oct  1 15:52:39 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:40 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] 
>>Response::Agent: 1s taken 
>>(URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia)
>>[Mon Oct  1 15:52:41 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:41 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>[Mon Oct  1 15:52:41 
>>2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
>>SortBy (TicketFreeKey7)!
>>
>>
>>
>>Should you need another info for this issue? I need, if possible, your help 
>>to solve this before to touch anything and break it ALL trying to fix it.
>>
>>
>>Thanks much.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> De: Carlos Andrés Gallego Arboleda 
>>
>>Para: Israel Garcia ; User questions and discussions about 
>>OTRS.  
>>Enviado: Lunes 1 de octubre de 2012 15:48
>>
>>Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
>> 
>>
>>
>>Hi Israel, 
>>
>>
>>You can use the scripts 
>>
>>
>>/opt/otrs/script/otrs.RebuildTicketIndex.pl
>>
>>
>>
>>
>>
>>2012/10/1 Israel Garcia 
>>
>>Hi Carlos,
>>>
>>>
>>>I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should 
>>>reinstall all ITSM* from the Package manager TAB?
>>>
>>>
>>>Really don't know which I made wrong on the migration. I appreciate your 
>>>help. Thanks much.
>>>
>>>
>>>regards,
>>>Israel.
>>>
>>>
>>>
>>>
>>>
>>> De: Carlos Rodríguez 
>>>Para: Israel Garcia ; User questions and discussions 
>>>about OTRS.  
>>>Enviado: Lunes 1 de octubre de 2012 13:54
>>>Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
>>> 
>>>
>>>
>>>Hi Israel,
>>>
>>>
>>>Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already 
>>>upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x
>>>
>>>
>>>please follow this link to get your packages
>>>http://www.otrs.com/en/open-source/get-otrs/software-download/
>>>
>>>
>>>OTRS 3.1 introduces a new concept called DynamicFields, that replaces 
>>>TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc 
>>>fixed fields in the Database.
>>>
>>>
>>>Que pases un buen día / Have a nice day!
>>>
>>>
>>>((enjoy))
>>>
>>>
>>>Carlos Rodríguez
>>>
>>>
>>>
>>>
>>>
>>>
>>>On Oct 1, 2012, at 5:49 AM, Israel Garcia  wrote:
>>>
>>>

Hi everybody


After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from 
3.0.5 to 3.0.16  'Queue tickets' are not shown:



When clic on 'Queue view' there's no tickets data found. Any idea why?



Log file is showing:



Appreciate your help.

Thanks.




--

Re: [otrs] Queue view are not showing data after upgrade to 3.1

2012-10-01 Thread Carlos Rodríguez 
Hi Israel,

Did you follow all upgrade instructions to upgrade OTRS from 3.0 to 3.1?

I mean all steps from "UPGRADING" file?

((enjoy))

Carlos Rodríguez




On Oct 1, 2012, at 9:05 AM, Carlos Andrés Gallego Arboleda 
 wrote:

> OK Israel, 
> 
> Please view your table ticket on the database, 
> 
> The fields Ticketfreetext, ticketarticlefreetext and ticketfreetime these 
> should not be
> 
> If exists you must to use the scripts of migration again, 
> 
> 2012/10/1 Israel Garcia 
> Hi Carlos,
> 
> I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all OTRS 
> and no success. Should I check in another place? 
> Log file still saying:
> 
> [Mon Oct  1 15:52:38 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:38 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:38 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:38 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] 
> Response::Agent: 1s taken 
> (URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia)
> [Mon Oct  1 15:52:39 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:39 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:39 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:40 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] 
> Response::Agent: 1s taken 
> (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia)
> [Mon Oct  1 15:52:41 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:41 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:41 
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid 
> SortBy (TicketFreeKey7)!
> 
> Should you need another info for this issue? I need, if possible, your help 
> to solve this before to touch anything and break it ALL trying to fix it.
> 
> Thanks much.
> 
> 
> 
> De: Carlos Andrés Gallego Arboleda 
> 
> Para: Israel Garcia ; User questions and discussions about 
> OTRS.  
> Enviado: Lunes 1 de octubre de 2012 15:48
> 
> Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
> 
> Hi Israel, 
> 
> You can use the scripts 
> 
> /opt/otrs/script/otrs.RebuildTicketIndex.pl
> 
> 
> 
> 2012/10/1 Israel Garcia 
> Hi Carlos,
> 
> I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should 
> reinstall all ITSM* from the Package manager TAB?
> 
> Really don't know which I made wrong on the migration. I appreciate your 
> help. Thanks much.
> 
> regards,
> Israel.
> 
> De: Carlos Rodríguez 
> Para: Israel Garcia ; User questions and discussions about 
> OTRS.  
> Enviado: Lunes 1 de octubre de 2012 13:54
> Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
> 
> Hi Israel,
> 
> Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already 
> upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x
> 
> please follow this link to get your packages
> http://www.otrs.com/en/open-source/get-otrs/software-download/
> 
> OTRS 3.1 introduces a new concept called DynamicFields, that replaces 
> TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc 
> fixed fields in the Database.
> 
> Que pases un buen día / Have a nice day!
> 
> ((enjoy))
> 
> Carlos Rodríguez
> 
> 
> 
> 
> On Oct 1, 2012, at 5:49 AM, Israel Garcia  wrote:
> 
>> 
>> Hi everybody
>> 
>> After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from 
>> 3.0.5 to 3.0.16  'Queue tickets' are not shown:
>> 
>> 
>> 
>> When clic on 'Queue view' there's no tickets data found. Any idea why?
>> 
>> 
>> 
>> Log file is showing:
>> 
>> 
>> 
>> Appreciate your help.
>> 
>> Thanks.
>> 
>> 
>> 
>> 
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> 
> 
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> 
> 
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Archive:

[otrs] [itsm] Link a CI with a customer

2012-10-01 Thread DEVRED Nicolas 
Hello,

Is it possible with the CMDB module to link a Customer with a CI ?


ND

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Re: [otrs] Queue view are not showing data after upgrade to 3.1

2012-10-01 Thread Carlos Andrés Gallego Arboleda 
OK Israel,

Please view your table ticket on the database,

The fields Ticketfreetext, ticketarticlefreetext and ticketfreetime these
should not be

If exists you must to use the scripts of migration again,

2012/10/1 Israel Garcia 

> Hi Carlos,
>
> I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all
> OTRS and no success. Should I check in another place?
> Log file still saying:
>
> [Mon Oct  1 15:52:38
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:38
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:38
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:38
> 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s
> taken (URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia)
> [Mon Oct  1 15:52:39
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:39
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:39
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:40
> 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s
> taken (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia)
> [Mon Oct  1 15:52:41
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:41
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
> [Mon Oct  1 15:52:41
> 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid
> SortBy (TicketFreeKey7)!
>
> Should you need another info for this issue? I need, if possible, your
> help to solve this before to touch anything and break it ALL trying to fix
> it.
>
> Thanks much.
>
>
>
>   --
> *De:* Carlos Andrés Gallego Arboleda 
>
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS. 
> *Enviado:* Lunes 1 de octubre de 2012 15:48
>
> *Asunto:* Re: [otrs] Queue view are not showing data after upgrade to 3.1
>
> Hi Israel,
>
> You can use the scripts
>
> /opt/otrs/script/otrs.RebuildTicketIndex.pl
>
>
>
> 2012/10/1 Israel Garcia 
>
> Hi Carlos,
>
> I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should
> reinstall all ITSM* from the Package manager TAB?
>
> Really don't know which I made wrong on the migration. I appreciate your
> help. Thanks much.
>
> regards,
> Israel.
>
>--
> *De:* Carlos Rodríguez 
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS. 
> *Enviado:* Lunes 1 de octubre de 2012 13:54
> *Asunto:* Re: [otrs] Queue view are not showing data after upgrade to 3.1
>
> Hi Israel,
>
> Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already
> upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x
>
> please follow this link to get your packages
> http://www.otrs.com/en/open-source/get-otrs/software-download/
>
> OTRS 3.1 introduces a new concept called DynamicFields, that replaces
> TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc
> fixed fields in the Database.
>
> Que pases un buen día / Have a nice day!
>
> ((enjoy))
>
> Carlos Rodríguez
>
>
>
>
> On Oct 1, 2012, at 5:49 AM, Israel Garcia  wrote:
>
>
> Hi everybody
>
> After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from
> 3.0.5 to 3.0.16  'Queue tickets' are not shown:
>
>
> When clic on 'Queue view' there's no tickets data found. Any idea why?
>
>
>
> Log file is showing:
>
>
>
> Appreciate your help.
>
> Thanks.
>
>
>
>
>  -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
>
>
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Re: [otrs] Queue view are not showing data after upgrade to 3.1

2012-10-01 Thread Israel Garcia 
Hi Carlos,

I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all OTRS and 
no success. Should I check in another place? 
Log file still saying:

[Mon Oct  1 15:52:38 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!
[Mon Oct  1 15:52:38 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!
[Mon Oct  1 15:52:38 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!
[Mon Oct  1 15:52:38 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] 
Response::Agent: 1s taken (URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia)
[Mon Oct  1 15:52:39 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!
[Mon Oct  1 15:52:39 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!
[Mon Oct  1 15:52:39 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!
[Mon Oct  1 15:52:40 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] 
Response::Agent: 1s taken 
(URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia)
[Mon Oct  1 15:52:41 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!
[Mon Oct  1 15:52:41 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!
[Mon Oct  1 15:52:41 
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy 
(TicketFreeKey7)!


Should you need another info for this issue? I need, if possible, your help to 
solve this before to touch anything and break it ALL trying to fix it.

Thanks much.






 De: Carlos Andrés Gallego Arboleda 
Para: Israel Garcia ; User questions and discussions about 
OTRS.  
Enviado: Lunes 1 de octubre de 2012 15:48
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
 

Hi Israel, 

You can use the scripts 

/opt/otrs/script/otrs.RebuildTicketIndex.pl




2012/10/1 Israel Garcia 

Hi Carlos,
>
>
>I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should 
>reinstall all ITSM* from the Package manager TAB?
>
>
>Really don't know which I made wrong on the migration. I appreciate your help. 
>Thanks much.
>
>
>regards,
>Israel.
>
>
>
>
>
> De: Carlos Rodríguez 
>Para: Israel Garcia ; User questions and discussions about 
>OTRS.  
>Enviado: Lunes 1 de octubre de 2012 13:54
>Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
> 
>
>
>Hi Israel,
>
>
>Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already 
>upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x
>
>
>please follow this link to get your packages
>http://www.otrs.com/en/open-source/get-otrs/software-download/
>
>
>OTRS 3.1 introduces a new concept called DynamicFields, that replaces 
>TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc fixed 
>fields in the Database.
>
>
>Que pases un buen día / Have a nice day!
>
>
>((enjoy))
>
>
>Carlos Rodríguez
>
>
>
>
>
>
>On Oct 1, 2012, at 5:49 AM, Israel Garcia  wrote:
>
>
>>
>>Hi everybody
>>
>>
>>After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from 3.0.5 
>>to 3.0.16  'Queue tickets' are not shown:
>>
>>
>>
>>When clic on 'Queue view' there's no tickets data found. Any idea why?
>>
>>
>>
>>Log file is showing:
>>
>>
>>
>>Appreciate your help.
>>
>>Thanks.
>>
>>
>>
>>
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Re: [otrs] Queue view are not showing data after upgrade to 3.1

2012-10-01 Thread Carlos Andrés Gallego Arboleda 
Hi Israel,

You can use the scripts

/opt/otrs/script/otrs.RebuildTicketIndex.pl



2012/10/1 Israel Garcia 

> Hi Carlos,
>
> I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should
> reinstall all ITSM* from the Package manager TAB?
>
> Really don't know which I made wrong on the migration. I appreciate your
> help. Thanks much.
>
> regards,
> Israel.
>
>--
> *De:* Carlos Rodríguez 
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS. 
> *Enviado:* Lunes 1 de octubre de 2012 13:54
> *Asunto:* Re: [otrs] Queue view are not showing data after upgrade to 3.1
>
> Hi Israel,
>
> Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already
> upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x
>
> please follow this link to get your packages
> http://www.otrs.com/en/open-source/get-otrs/software-download/
>
> OTRS 3.1 introduces a new concept called DynamicFields, that replaces
> TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc
> fixed fields in the Database.
>
> Que pases un buen día / Have a nice day!
>
> ((enjoy))
>
> Carlos Rodríguez
>
>
>
>
> On Oct 1, 2012, at 5:49 AM, Israel Garcia  wrote:
>
>
> Hi everybody
>
> After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from
> 3.0.5 to 3.0.16  'Queue tickets' are not shown:
>
>
> When clic on 'Queue view' there's no tickets data found. Any idea why?
>
>
>
> Log file is showing:
>
>
>
> Appreciate your help.
>
> Thanks.
>
>
>
>
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