[otrs] OTRS and attached images
Users tend to send us screenshots of the error messages they're seeing. OTRS displays the attachments as links, once an agent clicks on the link, the file is being downloaded. Only then the agent can use a image viewer to look at the file. Is there any way of configuring OTRS in a way that allows displaying the images in a separate tab/browser window? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] CustomerTicketView how to hide system-email-notyfication-ext
Hi, Is there any possibilities to hide for Customer in his/her TicketView articles sent by system type: email-notyfication-ext? Kind regards Emi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS and attached images
Add lightbox http://forums.otterhub.org/viewtopic.php?f=60t=16302 Or change attachments to display inline within OTRS SysConfig Edit Config Settings in Framework - Core::Web AttachmentDownloadType Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment) . On Thu, Mar 7, 2013 at 5:34 AM, Ralf Hildebrandt ralf.hildebra...@charite.de wrote: Users tend to send us screenshots of the error messages they're seeing. OTRS displays the attachments as links, once an agent clicks on the link, the file is being downloaded. Only then the agent can use a image viewer to look at the file. Is there any way of configuring OTRS in a way that allows displaying the images in a separate tab/browser window? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext
Edit Config Settings in Ticket - Frontend::Agent::Ticket::ViewZoom Ticket::Frontend::TicketArticleFilter On Thu, Mar 7, 2013 at 6:05 AM, Emilia Starzak emi...@softservice.plwrote: Hi, ** ** Is there any possibilities to hide for Customer in his/her TicketView articles sent by system type: email-notyfication-ext? ** ** Kind regards Emi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Postmaster Filter not quite doing what it should
Hi list, I have an issue with Postmaster Filters and wondered if anyone had seen a similar issues or knew why it was doing this... On the IMAP configuration Trusted is set to Yes and Dispatching is set to by email To: field. I have a filter setup which looks at the To address for EMAILADDRESS:root@(.+) and then sets the X-OTRS-FollowUp-Queue to Systems. As you can see from the log snippet that is working as expected, but the email is never placed in the Systems queue, it stays in the Postmaster queue. OTRS-otrs.PostMasterMailbox.pl-27 IMAPS: Fetched 1 email(s) from x...@domain.eu/mail.domain.com. OTRS-otrs.PostMasterMailbox.pl-27 New Ticket [20130307272790/test] created (TicketID=4039,Queue=Postmaster,Priority=4 Low,State=new) OTRS-otrs.PostMasterMailbox.pl-27 Filter: 'root@ (to-Systems)' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: 20130307122529.71b8f400...@server.domain.com) OTRS-otrs.PostMasterMailbox.pl-27 Filter: 'root@ (to-Systems)' Set param 'X-OTRS-FollowUp-Queue' to 'Systems' (Message-ID: 20130307122529.71b8f400...@server.domain.com) Anyone any ideas? it's driving me nuts. Steve - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Postmaster Filter not quite doing what it should
Ignore me, having a silly moment. The problem was with the attribute I was setting, I need to set X-OTRS-Queue instead of X-OTRS-FollowUp-Queue. Steve On 7 March 2013 12:50, Steven Carr sjc...@gmail.com wrote: Hi list, I have an issue with Postmaster Filters and wondered if anyone had seen a similar issues or knew why it was doing this... On the IMAP configuration Trusted is set to Yes and Dispatching is set to by email To: field. I have a filter setup which looks at the To address for EMAILADDRESS:root@(.+) and then sets the X-OTRS-FollowUp-Queue to Systems. As you can see from the log snippet that is working as expected, but the email is never placed in the Systems queue, it stays in the Postmaster queue. OTRS-otrs.PostMasterMailbox.pl-27 IMAPS: Fetched 1 email(s) from x...@domain.eu/mail.domain.com. OTRS-otrs.PostMasterMailbox.pl-27 New Ticket [20130307272790/test] created (TicketID=4039,Queue=Postmaster,Priority=4 Low,State=new) OTRS-otrs.PostMasterMailbox.pl-27 Filter: 'root@ (to-Systems)' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: 20130307122529.71b8f400...@server.domain.com) OTRS-otrs.PostMasterMailbox.pl-27 Filter: 'root@ (to-Systems)' Set param 'X-OTRS-FollowUp-Queue' to 'Systems' (Message-ID: 20130307122529.71b8f400...@server.domain.com) Anyone any ideas? it's driving me nuts. Steve - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS and attached images
* Gerald Young cryth...@gmail.com: Or change attachments to display inline within OTRS SysConfig Edit Config Settings in Framework - Core::Web AttachmentDownloadType Perfect for us. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext
It’s for Agents, not for Customers. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Thursday, March 07, 2013 1:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] CustomerTicketView how to hide system-email-notyfication-ext Edit Config Settings in Ticket - Frontend::Agent::Ticket::ViewZoom Ticket::Frontend::TicketArticleFilter On Thu, Mar 7, 2013 at 6:05 AM, Emilia Starzak emi...@softservice.plmailto:emi...@softservice.pl wrote: Hi, Is there any possibilities to hide for Customer in his/her TicketView articles sent by system type: email-notyfication-ext? Kind regards Emi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
