Re: [otrs] OTRS and JIRA Integration

[David Boyes]

There's so many possible workflows here that I don't think any generic tool 
would work. The OTRS API is fairly good about providing abstract access to 
ticket objects, but you have to explicitly understand what workflow you're 
trying to implement to do something like this. There is certainly enough 
functionality in both tools to implement something, but you'd have to do it.

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Darshak 
Modi
Sent: Tuesday, April 16, 2013 3:57 AM
To: OTRS User Mailing List
Subject: [otrs] OTRS and JIRA Integration

Is there any plug in available for integration with JIRA  & OTRS.

Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be 
sent to JIRA, and after closing come back to JIRA?

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Re: [otrs] OTRS and JIRA Integration

[Marty Hillman]

One other way I have tried it is to have OTRS send out an email based on 
conditional rules to a single monitored mailbox.  In Jira, use the Jira Email 
This Issue (JETI) plug-in to monitor that mailbox.

Marty

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Florian 
Edlhuber
Sent: Tuesday, April 16, 2013 3:11 AM
To: otrs@otrs.org
Subject: Re: [otrs] OTRS and JIRA Integration

Hi

16.04.2013 10:06 - Darshak Modi schrieb:
Is there any plug in available for integration with JIRA  & OTRS.

Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be 
sent to JIRA, and after closing come back to JIRA?


You can use PostMaster Filter for building your own rules, use the available 
Package "Monitoring"
from ftp.otrs.org or the comercial Feature add On 
OTRSExternalTicketRecognition from otrs.com
Additional you can use some functionalities from EventBasedNotifications.

If you want to use this way manually just "forward" and "reply" to Jira System 
:)

Florian
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Re: [otrs] otrs generate stats command reverse axis

[Gerald Young]

Let me try this again: GenerateStats.pl will run a report by number (-n)
that is configured in the GUI.

So the answer should be "Yes, you can do it via CLI because you're using a
preconfigured report." But if you ask if you can do it 'on the fly' -- No.


On Tue, Apr 16, 2013 at 12:41 AM, Darshak Modi
wrote:

>  I see nice feature in GUI with option to select Reverse axis yes/no. So
> just wondering if that can be used using CLI.
>
> Thanks a lot.
>
>
>
>
> On 16-04-2013 AM 03:10, Gerald Young wrote:
>
> in theory, it should report what you set in the gui.
>
>
> On Mon, Apr 15, 2013 at 4:37 PM, Darshak Modi 
> wrote:
>
>>  I dont want for all reports, I want for specific report only
>> From script, GenerateStats.pl, if there is any option? in --help I could
>> not find.
>>  On 15-04-2013 PM 07:42, Friedrich Kölbel wrote:
>>
>>  Am 15.04.2013 13:40, schrieb Darshak Modi:
>>
>> Hi,
>> As there is not relative time specification on Y axis, like 7 days
>> report, but of daily.
>> Can we give some option on Command line to reverse the axis? Just as its
>> given in GUI - Yes/No selection.
>>
>>
>>
>> Hi Darshak,
>>
>> Have you tried this option in Sysconfig:
>>
>>  Framework -> Frontend::Agent::Stats
>>Stats::ExchangeAxis -> Yes
>>
>> maybe this is what you need?
>>
>> regards, Fritz
>>
>>
>>
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>>
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>
>
>
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Re: [otrs] OTRS and JIRA Integration

[Florian Edlhuber]

Hi

16.04.2013 10:06 - Darshak Modi schrieb: Is there any plug in available for
integration with JIRA  & OTRS.

Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be
sent to JIRA, and after closing come back to JIRA?
 
 
You can use PostMaster Filter for building your own rules, use the available
Package "Monitoring"
from [1]ftp.otrs.org or the comercial Feature add On
OTRSExternalTicketRecognition from otrs.com
Additional you can use some functionalities from EventBasedNotifications.

If you want to use this way manually just "forward" and "reply" to Jira System
:)

Florian


[1] ftp://ftp.otrs.org
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[otrs] OTRS and JIRA Integration

[Darshak Modi]

Is there any plug in available for integration with JIRA  & OTRS.

Or any other way to related JIRA and OTRS ? like ticket created in OTRS 
can be sent to JIRA, and after closing come back to JIRA?



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