Re: [otrs] Dashboard new collumn
Hi, Am 15.04.14 04:31, schrieb André Cavalcante: What have you tried? I've set CustomerID = department (LDAP) What is the result? It brings no result. Did you get any error messages? No error messages How is the result not what you wanted/expected? It brings no result at all, It should companys name. What did you search for to achieve your results? I'd like to add a collumn to dashboard to show each tickts company How may random person -- who might be able to help you -- replicate your results? I can send some files .dtl or the otrs-ldap mapping When I go to Customer Information Center the company is shown ok. I think some screenshots (customer information center) and the currently used customer mapping would help. Also make sure that you used the correct ldap field (e.g. department, ou, etc.) in mapping. I know that sounds a little simpleminded, but it happens that one simply puts in the wrong field and doesn't realise it. --Mathias - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Agent Ticket Forward - Attachments
When viewing an article and clicking Forward I noticed that attachments are not included. Is this by design, a bug, or is there an option to include the original attachments some how? It seems as though inline attachments are kept, but not others. I checked the AgentTicketForward SysConfig options, but do not see any settings for choosing whether or not attachments can be included. Thanks, Kris - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Ticket subject
Hi there, I'd like to insert the ticket subject in the Survey message. I was able to insert the ticket number, but not the subject. I've tried OTRS_CUSTOMER_SUBJECT but it didn't work. Any idea? Caro(a) usuário(a), Como você foi atendido? Avalie a qualidade do atendimento. Chamado #OTRS_TICKET_TicketNumber - Por favor, nos ajude a melhorar nossos serviços, responda à pesquisa de satisfação disponível no link abaixo: http://centraldeservicos.tre-ba.jus.br/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= OTRS_PublicSurveyKey Sua opinião é muito importante! Equipe de Suporte -- *André Luiz C. e Cavalcante, PMP, PRINCE2* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Ticket subject
Please (this is a personal request) refrain from saying it didn't work. In a sense, that would be obvious or else you wouldn't have posted. Telling us and showing us what happened and why that wasn't what you wanted/expected helps us make sure a response explicitly fixes what's broken. (Which you did here and for which I am appreciative -- Thank you.) On point, though, try OTRS_TICKET_Title 2014-04-15 16:31 GMT-04:00 André Cavalcante treba.an...@gmail.com: Hi there, I'd like to insert the ticket subject in the Survey message. I was able to insert the ticket number, but not the subject. I've tried OTRS_CUSTOMER_SUBJECT but it didn't work. Any idea? Caro(a) usuário(a), Como você foi atendido? Avalie a qualidade do atendimento. Chamado #OTRS_TICKET_TicketNumber - Por favor, nos ajude a melhorar nossos serviços, responda à pesquisa de satisfação disponível no link abaixo: http://centraldeservicos.tre-ba.jus.br/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= OTRS_PublicSurveyKey Sua opinião é muito importante! Equipe de Suporte -- *André Luiz C. e Cavalcante, PMP, PRINCE2* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Ticket subject
Hi Gerald, you're right. Sorry about that. I'll be more specific next time. Objective: show the customer in the Survey message which ticket he/she will evaluate. I can already tell him the ticket number, because I've inserted the tag OTRS_TICKET_TicketNumber. But a customer suggested to show also the subject so that he/she doesn't need to access the web interface to see what that ticket was about. Action: I've inserted tag OTRS_CUSTOMER_SUBJECT Result: It didn't bring any result. Desired result: Show the ticket subject in the Survey message Thanks again, I'll try the tag you've suggested. 2014-04-15 18:18 GMT-03:00 Gerald Young cryth...@gmail.com: Please (this is a personal request) refrain from saying it didn't work. In a sense, that would be obvious or else you wouldn't have posted. Telling us and showing us what happened and why that wasn't what you wanted/expected helps us make sure a response explicitly fixes what's broken. (Which you did here and for which I am appreciative -- Thank you.) On point, though, try OTRS_TICKET_Title 2014-04-15 16:31 GMT-04:00 André Cavalcante treba.an...@gmail.com: Hi there, I'd like to insert the ticket subject in the Survey message. I was able to insert the ticket number, but not the subject. I've tried OTRS_CUSTOMER_SUBJECT but it didn't work. Any idea? Caro(a) usuário(a), Como você foi atendido? Avalie a qualidade do atendimento. Chamado #OTRS_TICKET_TicketNumber - Por favor, nos ajude a melhorar nossos serviços, responda à pesquisa de satisfação disponível no link abaixo: http://centraldeservicos.tre-ba.jus.br/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= OTRS_PublicSurveyKey Sua opinião é muito importante! Equipe de Suporte -- *André Luiz C. e Cavalcante, PMP, PRINCE2* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] DB Tables
Hi there, Once I don't have a graphic dashboard plugin, I'd like to build some queries on otrs db (mysql) to show the results in Pentaho. Problem: I don't know in which table data are. Desired result: A graphic dahsboard that shows: - how many tickets are in each queue - how many tickets are locked and unlocked in each queue - how many tickets have escalated per queue - how many tickets per agent, per queue - survey results and other that my imagination can think about. Does anyone know where I can get these information? Thanks -- *André Luiz C. e Cavalcante, PMP, PRINCE2* ITS Manager - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs-de] No valid 'utf-8' string ....
Hi, ich hab folgende Meldung bekommen: No valid 'utf-8' string: 'Re: Projektnr. 2130101SZF, Projekttitel: Vom Ende der Gefühle | Verwertungsprüfung-Abschluss'! Ich vermute mal der | ... ? Ggf ein zu behebendes Problem? Grüße . Götz -- Götz Reinicke IT-Koordinator Tel. +49 7141 969 82 420 E-Mail goetz.reini...@filmakademie.de Filmakademie Baden-Württemberg GmbH Akademiehof 10 71638 Ludwigsburg www.filmakademie.de Eintragung Amtsgericht Stuttgart HRB 205016 Vorsitzender des Aufsichtsrats: Jürgen Walter MdL Staatssekretär im Ministerium für Wissenschaft, Forschung und Kunst Baden-Württemberg Geschäftsführer: Prof. Thomas Schadt smime.p7s Description: S/MIME Cryptographic Signature - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
