[otrs] Customer Updates and reply-all
Hi All, When I create a new ticket in OTRS, I am able to assign multiple customers to it but the customer update is only being sent out to one. Also, when I try to reply all to an external email, recipients in Cc field are not being included in Compose answer. I can however add them manually. Any help would be greatly appreciated. Thanks, Amit - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Reg : How to setup ITIL Helpdesk in otrs 3.3.7
ITIL is a set of guidelines, not a destination, and it’s as much a business process evolution as it is a technical implementation. Have you planned what the business should look like at the end of the transition? If you haven’t done that, then starting to configure the tool is wasted effort because you don’t know how you want it to work and you’ll need to redo a lot of things. Start with the business design, and then worry about the tool. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of chandrasekar.M Sent: Friday, June 27, 2014 2:10 PM To: otrs@otrs.org Subject: [otrs] Reg : How to setup ITIL Helpdesk in otrs 3.3.7 Hi I have installed and configured OTRS 3.3.7 in CentOS6.5, Where I need some help how to setup a Helpdesk ITIL process . Help me to setup the process accordingly. Regards Chandrasekar.M - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Reg : How to setup ITIL Helpdesk in otrs 3.3.7
Hi I have installed and configured OTRS 3.3.7 in CentOS6.5, Where I need some help how to setup a Helpdesk ITIL process . Help me to setup the process accordingly. Regards Chandrasekar.M- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
