[otrs] CC Customers during ticket submission

[Saunders, Eric]

I've had a request to allow users (both customers and agents) to "CC" other 
customers when they submit a new ticket so that multiple people will receive 
the new ticket notification to alert them that an issue they may be concerned 
with is being addressed. All of our ticket submissions are done thru the New 
Process Ticket form in the agent and customer web UIs. We do not support email 
submissions.

As near as I can tell, there's no way to do this thru the New Process Ticket 
form in the customer UI. In the agent UI, the New Email Ticket form looks to be 
a step in the right direction, but I'd have to figure out how to customize the 
form to capture all the information I use my Activity Dialogs, reconfigure my 
Event Notifications, and then somehow convert an Email ticket into a Process 
ticket (which probably wouldn't be too hard with ACLs).

Is there an easier way?

Thanks
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Re: [otrs] Login not creating a DB entry for a new LDAP agent

[Alvaro Cordero]

As Dominic indicates, I didn't see that part in the log earlier, but that's
exactly what I meant, you need to tell in the config file what fields from
ldap match the ones iin your data base and email is mandatory.

Regards.

2016-01-28 13:36 GMT-06:00 :

> Cosme;
>
>
>
> The UserEmail attribute is required
>
> This log line:
>
> [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserAdd][348] Need
> UserEmail!
>
>
>
> Indicates that there isn’t an email address for the agent it is trying to
> insert.
>
> Have you verified the “mail “ is a proper attribute of your LDAP server,
> and that it is populated for the agent you’re trying to have login?
>
>
>
> Can you tell us what your LDAP server is (Microsoft Active Directory,
> OpenLDAP, Apache Directory, etc.)?
>
>
>
> Thank you,
>
>
>
> Dominic L. Hilsbos, MBA, EIT, CSDA
>
> Director – Information Technology
>
> [image: Perform Air International, Inc.]
>
> dhils...@performair.com
>
> www.PerformAir.com 
>
>
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Cosme Faria Corrêa
> *Sent:* Thursday, January 28, 2016 11:08 AM
> *To:* otrs@otrs.org
> *Subject:* Re: [otrs] Login not creating a DB entry for a new LDAP agent
>
>
>
> Hi Alvaro,
>
> thanks for your help.
>
> I am not sure if I undesrtand.
>
> I walked arround sysconfig, without success.
>
> CustomerInformationCenter
>
> 1
>
> Framework
>
> Frontend::Admin
>
> 4
>
> Framework
>
> Frontend::Admin::AdminCustomerCompany
>
> 1
>
> Framework
>
> Frontend::Admin::AdminCustomerUser
>
> 1
>
> Framework
>
> Frontend::Admin::AdminSelectBox
>
> 1
>
> Framework
>
> Frontend::Admin::ModuleRegistration
>
> 28
>
> Framework
>
> Frontend::Agent
>
> 29
>
> Framework
>
> Frontend::Agent::Auth::TwoFactor
>
> 4
>
> Framework
>
> Frontend::Agent::Dashboard
>
> 11
>
> Framework
>
> Frontend::Agent::LinkObject
>
> 1
>
> Framework
>
> Frontend::Agent::ModuleMetaHead
>
> 1
>
> Framework
>
> Frontend::Agent::ModuleNotify
>
> 7
>
> Framework
>
> Frontend::Agent::ModuleRegistration
>
> 15
>
> Framework
>
> Frontend::Agent::NavBarModule
>
> 2
>
> Framework
>
> Frontend::Agent::Preferences
>
> 13
>
> Framework
>
> Frontend::Agent::SearchRouter
>
> 1
>
> Framework
>
> Frontend::Agent::Stats
>
> 10
>
> Framework
>
> Frontend::Customer
>
> 28
>
> Framework
>
> Frontend::Customer::Auth
>
> 26
>
> Framework
>
> Frontend::Customer::Auth::TwoFactor
>
> 4
>
> Framework
>
> Frontend::Customer::ModuleMetaHead
>
>
> I have:
>
>- Frontend::Customer::Auth
>
> I do not have:
>
>- Frontend::Agent::Auth
>
> Why?
>
>
> I am using LDAP with memberof.
> My idea is:
>
>- Do not use root@localhost in normal operation.
>- LDAP Auth is suppressing DB Auth.
>
> I have no problems If i create, manually, an account and log AFTER.
>
> This is a part of my Config.pm
>
> ...
> # OpenLDAP
> # authenticate agents against ldap
> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = '127.0.0.1';
> $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=aaa,dc=bb';
> $Self->{'AuthModule::LDAP::UID'} = 'uid';
>
> # Check if the user is allowed to auth in a posixGroup
> # (e. g. user needs to be in a group clerks to use otrs)
> $Self->{'AuthModule::LDAP::GroupDN'} =
> 'cn=clerks,ou=Group,dc=aaa,dc=bb';
> #$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
> $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
> $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
>
> # defines AuthSyncBackend (AuthSyncModule) for AuthModule
> # if this key exists and is empty, there won't be a sync.
> # example values: AuthSyncBackend, AuthSyncBackend2
> $Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';
>
> # sync agents from ldap to mysql
> $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
> $Self->{'AuthSyncModule::LDAP::Host'} = '127.0.0.1';
> #$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'ou=People,dc=aaa,dc=bb';
> $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=aaa,dc=bb';
> $Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
>
> $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
> # DB -> LDAP
> UserFirstname => 'givenName',
> UserLastname  => 'sn',
> UserEmail => 'mail',
> UserMobile=> 'mobile',
> #UserComment=> 'description',
> };
>
> # AuthSyncModule::LDAP::UserSyncInitialGroups
> # (sync following group with rw permission after initial create of
> first agent
> # login)
> $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
> 'users',
> ];
>
> # Attributes needed for group syncs
> # (attribute name for group value key)
> #$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
> $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'member';
> # (attribute for type of group content UID/DN for full ldap name)
> #$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'UID';
> $Self->{'AuthSyncMod

Re: [otrs] Login not creating a DB entry for a new LDAP agent

[DHilsbos]

Cosme;

The UserEmail attribute is required
This log line:
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserAdd][348] Need 
UserEmail!

Indicates that there isn't an email address for the agent it is trying to 
insert.
Have you verified the "mail " is a proper attribute of your LDAP server, and 
that it is populated for the agent you're trying to have login?

Can you tell us what your LDAP server is (Microsoft Active Directory, OpenLDAP, 
Apache Directory, etc.)?

Thank you,

Dominic L. Hilsbos, MBA, EIT, CSDA

Director - Information Technology

[Perform Air International, Inc.]

dhils...@performair.com

www.PerformAir.com



From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Cosme 
Faria Corrêa
Sent: Thursday, January 28, 2016 11:08 AM
To: otrs@otrs.org
Subject: Re: [otrs] Login not creating a DB entry for a new LDAP agent

Hi Alvaro,

thanks for your help.

I am not sure if I undesrtand.

I walked arround sysconfig, without success.
CustomerInformationCenter


1

Framework

Frontend::Admin


4

Framework

Frontend::Admin::AdminCustomerCompany


1

Framework

Frontend::Admin::AdminCustomerUser


1

Framework

Frontend::Admin::AdminSelectBox


1

Framework

Frontend::Admin::ModuleRegistration


28

Framework

Frontend::Agent


29

Framework

Frontend::Agent::Auth::TwoFactor


4

Framework

Frontend::Agent::Dashboard


11

Framework

Frontend::Agent::LinkObject


1

Framework

Frontend::Agent::ModuleMetaHead


1

Framework

Frontend::Agent::ModuleNotify


7

Framework

Frontend::Agent::ModuleRegistration


15

Framework

Frontend::Agent::NavBarModule


2

Framework

Frontend::Agent::Preferences


13

Framework

Frontend::Agent::SearchRouter


1

Framework

Frontend::Agent::Stats


10

Framework

Frontend::Customer


28

Framework

Frontend::Customer::Auth


26

Framework

Frontend::Customer::Auth::TwoFactor


4

Framework

Frontend::Customer::ModuleMetaHead


I have:

  *   Frontend::Customer::Auth
I do not have:

  *   Frontend::Agent::Auth
Why?


I am using LDAP with memberof.
My idea is:

  *   Do not use root@localhost in normal operation.
  *   LDAP Auth is suppressing DB Auth.
I have no problems If i create, manually, an account and log AFTER.

This is a part of my Config.pm

...
# OpenLDAP
# authenticate agents against ldap
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '127.0.0.1';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=aaa,dc=bb';
$Self->{'AuthModule::LDAP::UID'} = 'uid';

# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group clerks to use otrs)
$Self->{'AuthModule::LDAP::GroupDN'} = 'cn=clerks,ou=Group,dc=aaa,dc=bb';
#$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

# defines AuthSyncBackend (AuthSyncModule) for AuthModule
# if this key exists and is empty, there won't be a sync.
# example values: AuthSyncBackend, AuthSyncBackend2
$Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';

# sync agents from ldap to mysql
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '127.0.0.1';
#$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'ou=People,dc=aaa,dc=bb';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=aaa,dc=bb';
$Self->{'AuthSyncModule::LDAP::UID'} = 'uid';

$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname  => 'sn',
UserEmail => 'mail',
UserMobile=> 'mobile',
#UserComment=> 'description',
};

# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of first 
agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];

# Attributes needed for group syncs
# (attribute name for group value key)
#$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'member';
# (attribute for type of group content UID/DN for full ldap name)
#$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'UID';
$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN';

# AuthSyncModule::LDAP::UserSyncGroupsDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# groups to otrs groups, define the following.)
$Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {
## ldap group
'cn=netadmins,ou=Group,dc=aaa,dc=bb' => {
## otrs group
'admin' => {
## permission
rw => 1,
ro => 1,
},
},
'cn=users,ou=Group,dc=aaa,dc=bb' => {
'users' => {
rw => 1,
ro => 1,
 

Re: [otrs] Login not creating a DB entry for a new LDAP agent

[Cosme Faria Corrêa]

Hi Alvaro,

thanks for your help.

I am not sure if I undesrtand.

I walked arround sysconfig, without success.

CustomerInformationCenter   


1   Framework
Frontend::Admin 


4   Framework
Frontend::Admin::AdminCustomerCompany   


1   Framework
Frontend::Admin::AdminCustomerUser  


1   Framework
Frontend::Admin::AdminSelectBox 


1   Framework
Frontend::Admin::ModuleRegistration 


28  Framework
Frontend::Agent 


29  Framework
Frontend::Agent::Auth::TwoFactor


4   Framework
Frontend::Agent::Dashboard  


11  Framework
Frontend::Agent::LinkObject 


1   Framework
Frontend::Agent::ModuleMetaHead 


1   Framework
Frontend::Agent::ModuleNotify   


7   Framework
Frontend::Agent::ModuleRegistration 


15  Framework
Frontend::Agent::NavBarModule   


2   Framework
Frontend::Agent::Preferences


13  Framework
Frontend::Agent::SearchRouter   


1   Framework
Frontend::Agent::Stats  


10  Framework
Frontend::Customer  


28  Framework
Frontend::Customer::Auth


26  Framework
Frontend::Customer::Auth::TwoFactor 


4   Framework
Frontend::Customer::ModuleMetaHead  



I have:

 * Frontend::Customer::Auth

I do not have:

 * Frontend::Agent::Auth

Why?


I am using LDAP with memberof.
My idea is:

 * Do not use root@localhost in normal operation.
 * LDAP Auth is suppressing DB Auth.

I have no problems If i create, manually, an account and log AFTER.

This is a part of my Config.pm

...
# OpenLDAP
# authenticate agents against ldap
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '127.0.0.1';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=aaa,dc=bb';
$Self->{'AuthModule::LDAP::UID'} = 'uid';

# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group clerks to use otrs)
$Self->{'AuthModule::LDAP::GroupDN'} = 
'cn=clerks,ou=Group,dc=aaa,dc=bb';

#$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

# defines AuthSyncBackend (AuthSyncModule) for AuthModule
# if this key exists and is empty, there won't be a sync.
# example values: AuthSyncBackend, AuthSyncBackend2
$Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';

# sync agents from ldap to mysql
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '127.0.0.1';
#$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'ou=People,dc=aaa,dc=bb';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=aaa,dc=bb';
$Self->{'AuthSyncModule::LDAP::UID'} = 'uid';

$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname  => 'sn',
UserEmail => 'mail',
UserMobile=> 'mobile',
#UserComment=> 'description',
};

# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of 
first agent

# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];

# Attributes needed for group syncs
# (attribute name for group value key)
#$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'member';
# (attribute for type of group content UID/DN for full ldap name)
#$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'UID';
$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN';

# AuthSyncModule::LDAP::UserSyncGroupsDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# groups to otrs groups, define the following.)
$Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {
## ldap group
'cn=netadmins,ou=Group,dc=aaa,dc=bb' => {
## otrs group
'admin' => {
## permission
rw => 1,
ro => 1,
},
},
'cn=users,ou=Group,dc=aaa,dc=bb' => {
'users' => {
rw => 1,
ro => 1,
},
}
};
...


Could you help me?
I will appreciate any kind of directions or examples.

TIA

On 28/01/16 11:15, Alvaro Cordero wrote:

Hello,

That means that the user cannot be sync to the database, you need to 
verify the user mapping in sysconfig, to match the fields from ldap 
into OTRS.


Regards


2016-01-28 9:59 GMT-06:00 Cosme Faria Corrêa >:


Hi,

my 

Re: [otrs] Login not creating a DB entry for a new LDAP agent

[Alvaro Cordero]

Hello,

That means that the user cannot be sync to the database, you need to verify
the user mapping in sysconfig, to match the fields from ldap into OTRS.

Regards


2016-01-28 9:59 GMT-06:00 Cosme Faria Corrêa :

> Hi,
>
> my interface message is that:
> Panic, user authenticated but no user data can be found in OTRS DB!!
> Perhaps the user is invalid.
>
> My log says:
> [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922]
> No UserID found for 'johndoe'!
> [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922]
> No UserID found for 'johndoe'!
> [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserAdd][348] Need
> UserEmail!
> [Thu Jan 28 10:45:40
> 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user
> 'johndoe' (uid=johndoe,ou=People,dc=aaa,dc=bb) in RDBMS!
> [Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922]
> No UserID found for 'johndoe'!
>
> The point is, Why? Why it can't?
> [Thu Jan 28 10:45:40
> 2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create user
> 'johndoe' (uid=johndoe,ou=People,dc=uff,dc=br) in RDBMS!
>
> --
> Cosme Corrêa
> +55 21 4042-6606
> CanalSAC
> O Nosso Negócio é Relacionamento
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs




-- 

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* alv...@gridshield.net
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[otrs] Login not creating a DB entry for a new LDAP agent

[Cosme Faria Corrêa]

Hi,

my interface message is that:
Panic, user authenticated but no user data can be found in OTRS DB!! 
Perhaps the user is invalid.


My log says:
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] 
No UserID found for 'johndoe'!
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] 
No UserID found for 'johndoe'!
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserAdd][348] 
Need UserEmail!
[Thu Jan 28 10:45:40 
2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create 
user 'johndoe' (uid=johndoe,ou=People,dc=aaa,dc=bb) in RDBMS!
[Thu Jan 28 10:45:40 2016][Error][Kernel::System::User::UserLookup][922] 
No UserID found for 'johndoe'!


The point is, Why? Why it can't?
[Thu Jan 28 10:45:40 
2016][Error][Kernel::System::Auth::Sync::LDAP::Sync][281] Can't create 
user 'johndoe' (uid=johndoe,ou=People,dc=uff,dc=br) in RDBMS!


--
Cosme Corrêa
+55 21 4042-6606
CanalSAC
O Nosso Negócio é Relacionamento

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Re: [otrs] Auto Close Timer Setting

[Alvaro Cordero]

Hello,

You can set the autoclose time in Sysconfig, but that is a Global Setting,
it cannot be done on queue basis and it is set to 1 day by default. Also
there is a cron that runs every two hours to get all pending tasks done, so
if you want to do what you mention you would need to modify both things.
Also an autoclose time to short won't make sence, since what it looks is to
give time to the customer to approve or reject the closure, if the customer
does not answer it will get auto closed, but if he does, then it will get
back to open.  In the scenario you mention, it would probably better to set
another flag and run a generic agent to close the tickets with the flag.

Regards

2016-01-28 9:25 GMT-06:00 :

> OTRS List;
>
> Is there a setting somewhere to reduce the timer for an auto-close?
>
> Can the timer be set on a per-queue basis?
>
> It's possible that I'm going about this in the wrong manner...
>
> I'm setting up a new deployment of OTRS.  I would like to set a goal of
> completing and closing "routine" requests within 2 hours.  Currently, I
> have a queue for routine requests.  I would like the auto-close to close
> tickets in this queue within 60 minutes of setting the auto-close.
>
> Would this be better accomplished with Services and SLAs?
>
> Thank you,
>
> Dominic L. Hilsbos, MBA, EIT, CSDA
> Director - Information Technology
> Perform Air International Inc.
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* alv...@gridshield.net
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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[otrs] Auto Close Timer Setting

[DHilsbos]

OTRS List;

Is there a setting somewhere to reduce the timer for an auto-close?

Can the timer be set on a per-queue basis?

It's possible that I'm going about this in the wrong manner...

I'm setting up a new deployment of OTRS.  I would like to set a goal of 
completing and closing "routine" requests within 2 hours.  Currently, I have a 
queue for routine requests.  I would like the auto-close to close tickets in 
this queue within 60 minutes of setting the auto-close.

Would this be better accomplished with Services and SLAs?

Thank you,

Dominic L. Hilsbos, MBA, EIT, CSDA 
Director - Information Technology 
Perform Air International Inc.
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Re: [otrs] how to change Display Name for System Address

[Alvaro Cordero]

Hello

Display Name gets set or changed in Email Address where you set the email
and the name.

If what you are looking for is the name of they system or the company, that
is changed in Core::Framework where you set the FQDN and all the general
system stuff.

Regards


2016-01-28 4:01 GMT-06:00 Coert :

> Hello all,
>
> Our company name changed, and now I am trying to change the Display Name
> on the System Address.
> So far to no avail.
>
> I searched through SysConfig, and cannot find it there.
> Where do I change it?
> Is it stored in the database?
>
> Thank you in advance,
> Coert
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* alv...@gridshield.net
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[otrs] how to change Display Name for System Address

[Coert]

Hello all,

Our company name changed, and now I am trying to change the Display Name
on the System Address.
So far to no avail.

I searched through SysConfig, and cannot find it there.
Where do I change it?
Is it stored in the database?

Thank you in advance,
Coert
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