Re: [otrs] Re: [ITP#1000311] Noob question - postmaster filters

2006-09-05 Thread Alexander Kardailsky 
Dear ITP,

Tuesday, September 5, 2006, 2:31:53 PM, you wrote:

 Firstly hello to all on the list. I just joined up. So far so good with OTRS
 although it does fox me sometimes!

 Ok, my question is about Postmaster filters. In the screen there are the 4
 MATCH header entries, and 4 SET header entries as you well know.

 My question is how do the MATCH header entry conditions work? Are the
 conditions set here a logical AND or logical OR?

 I would love to be able to set, say:

 X-IMAIL-SPAM-IP4R = true
 OR
 X-IMAIL-SPAM-PHRASE = true

  try to set it as : (X-IMAIL-SPAM-IP4R|X-IMAIL-SPAM-PHRASE) = true

-- 
Best regards,
 Alexander

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Re: [otrs] Backup

2006-05-18 Thread Alexander Kardailsky 
Dear Mamakwa,

Thursday, May 18, 2006, 4:42:39 PM, you wrote:

 I have create a folder /backup under opt/otrs/sripts and it still gives me 
 the error.

 -Original Message-
 From: Nils Breunese (Lemonbit Internet) [mailto:[EMAIL PROTECTED] 
 Sent: 18 May 2006 11:29 AM
 To: User questions and discussions about OTRS.org
 Subject: Re: [otrs] Backup

 Mamakwa M. Sefiri wrote:

 I am want to do backups the system everyday

 I read the manual on how to back and when I run this command line

 ./backup.pl -d /backup/

 I get an error directory:/backup

 Did you create /backup? I guess not.

  Probably you need to write
  perl backup.pl -d /backup/

-- 
Best regards,
 Alexander

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Re: [otrs] how to get web requests?

2006-05-14 Thread Alexander Kardailsky 
Dear Nils,

Saturday, May 13, 2006, 3:03:10 AM, you wrote:

 Alexander Kardailsky wrote:

   Let's try one more time. ;)
   Is it possible to configure otrs that I will receive to my email
   address all requests that customers send through web form?

 You could set up a notification for new tickets?
  Yes, I know about. I want to have a copy of these emails in my
  email client too.

-- 
Best regards,
 Alexander

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[otrs] how to get web requests?

2006-05-12 Thread Alexander Kardailsky 
Dear otrs,

  Let's try one more time. ;)
  Is it possible to configure otrs that I will receive to my email
  address all requests that customers send through web form?

  Also, does anybody tried to move from mysql to postgresql? I'm
  thinking of changing db but have some doubts.
  Thanks in advance.
  
-- 
Best regards,
 Alexander  

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[otrs] ticket notification

2006-05-04 Thread Alexander Kardailsky 
Dear otrs,

  Is there a way to get notifications on new tickets that were sent through web 
form only?

-- 
Best regards,
 Alexander  

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[otrs] how to compare two variables in dtl?

2006-04-17 Thread Alexander Kardailsky 
Dear otrs,

  I'm trying to make dynamic menu in customer frontend. I need to
  compare to values of variables in dtl if(){} clause. Is there a
  way to do that? Thanks in advance.

-- 
Best regards,
 Alexander  

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[otrs] customer preferences

2006-03-28 Thread Alexander Kardailsky 
Dear otrs,

  Is it possible to change customer's first/last name on customers frontend? By 
default there is only password changing. Thanks.

-- 
Best regards,
 Alexander  

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[otrs] Filtering of empty From/To field

2006-01-22 Thread Alexander Kardailsky 
Dear all,

  Is it possible to create rule that will filter emails with empty or
  non-existent header fields, like From or To?

-- 
Best regards,
 Alexander  

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[otrs] Re: How to upgrade from 2.0.3 to 2.0.4

2005-12-29 Thread Alexander Kardailsky 
Hi,

I did rename otrs to otrs2.0.3 directory and then unpack all files
from 2.0.4 package to otrs directory. Everything works good.

On 12/29/05, updates [EMAIL PROTECTED] wrote:
 Pim Rupert (Lemonbit) wrote:

  I am searching for some time in the net how can I upgrade from otrs
  2.0.3 to 2.0.4
  Can anyone give me some link or so ?
 
 
  http://www.otrs.org/
 
  It should be flawless.
 
  You can use the packages provided on the website (rpm, deb etc.)

 The thing is that I have it installed from source.
 What about schema changes (if any), and my current settings ?

 Do you think that just overwriting the old files is a good idea ?


 Thanks

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--
Best regards,
 Alexander
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[otrs] Different BCC for different queues

2005-11-10 Thread Alexander Kardailsky 
Hi all,

 Is there a way to set different bcc email address for different
 queues? Thanks in advance.


-- 
Best regards,
 Alexander  

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[otrs] change state for closed tickets

2005-09-07 Thread Alexander Kardailsky 
Dear otrs,

  How do agent can change current state for a ticket?
  Some emails closed by spam filter by mistake and I need to reopen
  them. Thanks.

-- 
Best regards,
 Alexander  

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[otrs] email charset

2005-08-31 Thread Alexander Kardailsky 
Dear otrs,

  Is it possible to use original email charset when I reply in otrs
  system?
  I had an email in Latin-9 charset and should replay with french
  specific letters, but when recipient received my email all such
  letters was changed to unicode numbers, like #1092;
  Thanks.

-- 
Best regards,
 Alexander  

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Re: [otrs] use a different customer db(s)

2005-08-26 Thread Alexander Kardailsky 
Dear Martin,

Friday, August 26, 2005, 9:54:52 PM, you wrote:


 PS: There is a upcoming developer manual (beta) if you or somebody needs
 this http://otrs.de/~me/doc-developer/en/

  Would be there any additional info about configuring otrs for
  multiple domains? Thanks.

-- 
Best regards,
 Alexander

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Re: [otrs] use a different customer db(s)

2005-08-26 Thread Alexander Kardailsky 
Dear Martin,

Friday, August 26, 2005, 11:43:33 PM, you wrote:

 No, the developer manual will show you how to develop own OTRS modules
 and how the architectur is.

 PS: What is your multiple domain problem?

  I just don't know how to do it. There is very few info about. Do I
  need to have several copies of otrs for each domain or I can use one
  otrs folder but different configs?

-- 
Best regards,
 Alexander

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Re: [otrs] Ticket NumberGenerator

2005-08-17 Thread Alexander Kardailsky 
Dear Christian,

Wednesday, August 17, 2005, 1:41:17 PM, you wrote:

  Thanks for info. I've just found that altering
  /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough
  for me because I don't use perl script at the moment. :)

 Please do _not_ change these files manualy, they will be overwritten
 during updates or by the grafical system configurations frontend and all
 your settings will be lost...

 Put your own settings only into the file Kernel/Config.pm, this file is
 never changed automaticly.

 To change the ticket counter for example to auto increment, the 
 following two lines should help you:

$Self-{'Ticket::NumberGenerator'} =
$Self-'Kernel::System::Ticket::Number::AutoIncrement';
$Self-{'Ticket::NumberGenerator::MinCounterSize'} = 5;

 Ah, ok. Thanks for info.

-- 
Best regards,
 Alexander

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