Re: [otrs] X-ORTS headers

[Aris Czamanske]

Sam,

If you have different email accounts for each queue, then go into Pop3 Account 
Management in the Admin Console.
When you set up the pop3 account, you need to fill out these fields:

Account username: [EMAIL PROTECTED]
Account Password: passcode
Host: mail.domain.com
Trusted: yes (so otrs reads the email header info) 
Dispatching:  Dispatching by email To: field  (**this will read the to 
address and dispatch to appropriate queue)
Queue:  (Set the queues you want it to go to)
Valid: yes
Comment:  Whatever you want to say

As an example:  If your organization has email for [EMAIL PROTECTED], [EMAIL 
PROTECTED], [EMAIL PROTECTED], etc then set up queues: Sales, Support, Human 
Resources, etc.

Aris
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Re: [otrs] X-ORTS headers

[Aris Czamanske]

Sam,

In Pop3 Account Management for the specific email account, set the Trusted 
field to 'Yes' .  Then test your filters.  Everything should work properly.   

Aris

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Re: [otrs] TicketType on reply

[Aris Czamanske]

Could you give some more detail, or an example?
Regards,
Aris




- Original Message 
From: Laurent Minost [EMAIL PROTECTED]
To: User questions and discussions about OTRS.org otrs@otrs.org
Cc: Mohamed Bouhlel [EMAIL PROTECTED]
Sent: Monday, November 17, 2008 10:41:28 AM
Subject: [otrs] TicketType on reply

Hi,

Anyone knows if there is a way to specify the Ticket Type when replying 
to a ticket (Compose) please ?
I was able to specify some FreeFields there but not for the Type field 
that seems to be managed differently/internally by OTRS.

Thanks by advance for your replies.
BR,

Laurent MINOST
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Re: [otrs] Changing Admin Notification From fields

[Aris Czamanske]

Jamie,In the Config.pm file, set the admin email to what you want. # Return Admin Email $Self-{'AdminEmail'} = '[EMAIL PROTECTED]';ArisFrom: Jamie Morse [EMAIL PROTECTED]To: User questions and discussions about OTRS. otrs@otrs.orgSent: Wednesday, November 12, 2008 2:17:44
 PMSubject: Re: [otrs] Changing Admin Notification From fields



 
 







Hi Anton- 

  

This is the email address I would like to
change (but cannot do so on this screen) - 

  

 

  

Thank you, 

  

Jamie 

  









From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anton Gubar'kov
Sent: Wednesday, November 12, 2008
11:57 AM
To: User questions and discussions
about OTRS.
Subject: Re: [otrs] Changing Admin
Notification From fields 



  

Hello, Jaime.

Could you please be more specific about Admin Notification? What do you mean by
that? Agent notification or something else? The address in Admin area would be
handy too.

Regards,
Anton. 



2008/11/12 Jamie Morse [EMAIL PROTECTED] 





I
am trying to change the From email address on the Admin Notification
screen. There does not appear to be a way to do this on this
screen. Do you know what screen I must change this email address on? 

 

Thank
you, 

 

Jamie
Morse 

 






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