RE: [otrs] Text/plain vs text/HTML

[Arnold, Andrew]

thanks Maurice but this was not what I was after

 


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: 13 July 2007 18:51
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Text/plain vs text/HTML



Config Options: Ticket -> Core::PostMaster

 

Type HTML in your sysconfig search

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Tuesday, July 10, 2007 5:25 AM
To: User questions and discussions about OTRS.org
Subject: FW: [otrs] Text/plain vs text/HTML

 

Hi, any ideas abou this please peoples.

 

Ta

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: 11 June 2007 14:26
To: User questions and discussions about OTRS.org
Subject: [otrs] Text/plain vs text/HTML

O/S WinXP Pro

OTRS Version: OTRS 2.1.2 <http://otrs.org/> 

 

I recently changed the format of all e-mails sent by OTRS to HTML
instead of Plain e-mail. This worked fine but I now want to change this
back but cannot remember where to make this change, can someone please
let me know where this is.

 

Thanks 

 

Andrew Arnold

 

This message is confidential and may be legally privileged or otherwise
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please telephone or email the sender and delete this message and any
attachment from your system; you must not copy or disclose the contents
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Copyright in documents created by or on behalf of this firm remains
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our relevant client's engagement provide otherwise.
 
HammondsDirect is regulated in the United Kingdom by the Law Society.
The partners in the firm are either solicitors or registered foreign
lawyers and a list of their names and professional qualifications can be
inspected at Pennine House, Well Street, Bradford, BD1 5NU.
 
This e-mail has been scanned for all viruses on behalf of HammondsDirect
by Integralis e:scan.
 

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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FW: [otrs] Text/plain vs text/HTML

[Arnold, Andrew]

Hi, any ideas abou this please peoples.
 
Ta



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: 11 June 2007 14:26
To: User questions and discussions about OTRS.org
Subject: [otrs] Text/plain vs text/HTML


O/S WinXP Pro
OTRS Version: OTRS 2.1.2 <http://otrs.org/> 
 
I recently changed the format of all e-mails sent by OTRS to HTML
instead of Plain e-mail. This worked fine but I now want to change this
back but cannot remember where to make this change, can someone please
let me know where this is.
 
Thanks 
 
Andrew Arnold
 
This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the sender and delete this message and any
attachment from your system; you must not copy or disclose the contents
of this message or any attachment to any other person.

Copyright in documents created by or on behalf of this firm remains
vested in the firm, and we assert our moral rights, unless the terms of
our relevant client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society.
The partners in the firm are either solicitors or registered foreign
lawyers and a list of their names and professional qualifications can be
inspected at Pennine House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect
by Integralis e:scan.

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Copyright in documents created by or on behalf of this firm remains vested in 
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HammondsDirect is regulated in the United Kingdom by the Law Society. The 
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House, Well Street, Bradford, BD1 5NU.

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[otrs] Text/plain vs text/HTML

[Arnold, Andrew]

O/S WinXP Pro
OTRS Version: OTRS 2.1.2  
 
I recently changed the format of all e-mails sent by OTRS to HTML
instead of Plain e-mail. This worked fine but I now want to change this
back but cannot remember where to make this change, can someone please
let me know where this is.
 
Thanks 
 
Andrew Arnold
 

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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RE: [otrs] dtl:block:TicketFreeText

[Arnold, Andrew]

Thanks Tobias, worked a treat!! 

Just needed adding to Kernel/Config.pm as suggested

Andrew

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tobias Lütticke
Sent: 27 May 2007 18:31
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] dtl:block:TicketFreeText

Hi,

> Hi People, does anyone know if it is possible to show the ticket free 
> text section on the
>  
> AgentTicketPhone.dtl - I have added the following onto this but it 
> does not appear, am I doing something wrong?

It' absolutely possible and OTRS is prepared to do this.

> *
> 
>class="contentkey">$Data{"TicketFreeKeyField"}:
>   $Data{"TicketFreeTextField"}
> 
> *
> which as far as I can tell calls the free text fields.  Is it unable 
> to do this because at the time there is no Ticket created?

I didn't check the snippet. However, there is one commented in the .dtl file.
You just have to remove the comments to activate it.

Next thing to do is to activate the free fields on this form. That's probably 
what was missing.
You can either insert something like this (below) in Kernel/Config.pm or use 
SysConig which is the preferred way to do it.

$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} = {
  '1' => '1',
  '2' => '1',
  '3' => '1',
  '4' => '1',
  '5' => '1',
};

The numbers in the left column correspond to the free fields and the 1 on the 
right activates this particular free field. Use 0 to prevent it from being 
displayed and 2 to make it a mandatory input field.

HTH,
 Tobias

--
Tank: So what do you need? Besides a miracle.
Neo: Guns. Lots of guns.
 -- The Matrix
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Copyright in documents created by or on behalf of this firm remains vested in 
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HammondsDirect is regulated in the United Kingdom by the Law Society. The 
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[otrs] dtl:block:TicketFreeText

[Arnold, Andrew]

Hi People, does anyone know if it is possible to show the ticket free
text section on the 
 
AgentTicketPhone.dtl - I have added the following onto this but it does
not appear, am I doing something wrong?
 


  $Data{"TicketFreeKeyField"}:
  $Data{"TicketFreeTextField"}



which as far as I can tell calls the free text fields.  Is it unable to
do this because at the time there is no Ticket created?
 
Thanks 
 

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
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House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
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RE: [otrs] Hi People

[Arnold, Andrew]

that is exactly what I was looking for, thanks a lot David
 
 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Salgado 
Vidal
Sent: 02 May 2007 11:01
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hi People



Sorry, i didn't explain it correctly.

 

I understood that you want to consult the e-mail's body, so I ask you if you 
have looked for it in the article table.

 

I hope it helps you.

 

Regards.

 



De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Arnold, Andrew
Enviado el: miércoles, 02 de mayo de 2007 11:42
Para: User questions and discussions about OTRS.org
Asunto: RE: [otrs] Hi People

 

sorry, what are you asking?

 

tks

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Salgado 
Vidal
Sent: 30 April 2007 17:34
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hi People

Have you find in the article table?

 



De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Arnold, Andrew
Enviado el: lunes, 30 de abril de 2007 18:21
Para: User questions and discussions about OTRS.org
Asunto: FW: [otrs] Hi People

 

Any news on this anyone. Thanks 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Arnold, Andrew
Sent: 05 March 2007 13:27
To: User questions and discussions about OTRS.org
Subject: [otrs] Hi People

I am trying to find out where I can report on info stored in OTRS. I have found 
the subject heading of a ticket in the MySql DB. (this is in the `title` field 
in the `ticket` table.)

 

Where can i find the actual e-mail text - the body of the e-mail pls.

 

I have looked at a few ways of getting this info out but cannot find a suitable 
way of doing it.

 

Anyone please help as I need to have the reporting sorted ASAP.

 

Tks

 

Andrew Arnold

IT Support Analyst

<mailto:[EMAIL PROTECTED]> 

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.
 
Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.
 
HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.
 
This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.
 
This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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RE: [otrs] Hi People

[Arnold, Andrew]

sorry, what are you asking?
 
tks



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
David Salgado Vidal
Sent: 30 April 2007 17:34
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hi People



Have you find in the article table?

 



De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de
Arnold, Andrew
Enviado el: lunes, 30 de abril de 2007 18:21
Para: User questions and discussions about OTRS.org
Asunto: FW: [otrs] Hi People

 

Any news on this anyone. Thanks 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: 05 March 2007 13:27
To: User questions and discussions about OTRS.org
Subject: [otrs] Hi People

I am trying to find out where I can report on info stored in OTRS. I
have found the subject heading of a ticket in the MySql DB. (this is in
the `title` field in the `ticket` table.)

 

Where can i find the actual e-mail text - the body of the e-mail pls.

 

I have looked at a few ways of getting this info out but cannot find a
suitable way of doing it.

 

Anyone please help as I need to have the reporting sorted ASAP.

 

Tks

 

Andrew Arnold

IT Support Analyst

<mailto:[EMAIL PROTECTED]> 

This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the sender and delete this message and any
attachment from your system; you must not copy or disclose the contents
of this message or any attachment to any other person.
 
Copyright in documents created by or on behalf of this firm remains
vested in the firm, and we assert our moral rights, unless the terms of
our relevant client's engagement provide otherwise.
 
HammondsDirect is regulated in the United Kingdom by the Law Society.
The partners in the firm are either solicitors or registered foreign
lawyers and a list of their names and professional qualifications can be
inspected at Pennine House, Well Street, Bradford, BD1 5NU.
 
This e-mail has been scanned for all viruses on behalf of HammondsDirect
by Integralis e:scan.
 

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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FW: [otrs] Hi People

[Arnold, Andrew]

Any news on this anyone. Thanks 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: 05 March 2007 13:27
To: User questions and discussions about OTRS.org
Subject: [otrs] Hi People


I am trying to find out where I can report on info stored in OTRS. I
have found the subject heading of a ticket in the MySql DB. (this is in
the `title` field in the `ticket` table.)
 
Where can i find the actual e-mail text - the body of the e-mail pls.
 
I have looked at a few ways of getting this info out but cannot find a
suitable way of doing it.
 
Anyone please help as I need to have the reporting sorted ASAP.
 
Tks
 
Andrew Arnold
IT Support Analyst
<mailto:[EMAIL PROTECTED]> 
This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the sender and delete this message and any
attachment from your system; you must not copy or disclose the contents
of this message or any attachment to any other person.

Copyright in documents created by or on behalf of this firm remains
vested in the firm, and we assert our moral rights, unless the terms of
our relevant client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society.
The partners in the firm are either solicitors or registered foreign
lawyers and a list of their names and professional qualifications can be
inspected at Pennine House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect
by Integralis e:scan.

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protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
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[otrs] Hi People

[Arnold, Andrew]

I am trying to find out where I can report on info stored in OTRS. I
have found the subject heading of a ticket in the MySql DB. (this is in
the `title` field in the `ticket` table.)
 
Where can i find the actual e-mail text - the body of the e-mail pls.
 
I have looked at a few ways of getting this info out but cannot find a
suitable way of doing it.
 
Anyone please help as I need to have the reporting sorted ASAP.
 
Tks
 
Andrew Arnold
IT Support Analyst
 

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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RE: [otrs] Insert Logo

[Arnold, Andrew]

You need to personalize by first creating a new theme and then amending
the relevant .dtl files in that theme's folder: (eg for the header,
customer header.dtl)
 
each theme has a folder of its own in the following folder: \Kernel\Output\HTML
 
 
to create a new theme do this: 
 
1. Copy the directory Kernel/Output/HTML/Standard to
Kernel/Output/HTML/[your company name].

2. Customize the files in the directory Kernel/Output/HTML/[your company
name]  and change the layout to

your needs

3. To activate the new theme for OTRS the database has to be changed
manualy and the new theme has

to be added to the theme table in the OTRS database. Use the following
commands with MySQL:

linux:~# mysql -p

Enter password:

Welcome to the MySQL monitor. Commands end with ; or \g.

Your MySQL connection id is 26 to server version: 5.0.22-Debian_2-log

Type 'help;' or '\h' for help. Type '\c' to clear the buffer.

mysql> use otrs;

mysql> INSERT INTO theme 

-> (theme, valid_id, create_time, create_by, change_time, change_by)

-> VALUES

-> ('[your company name]', 1, current_timestamp, 1, current_timestamp,
1);

mysql>

once this is done, you need to point your customers at this new theme
instead of 'Standard' or 'Lite'  
 
Voila!
 
Andrew
 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
David Hatcher
Sent: 05 January 2007 16:28
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Insert Logo


Section 9.4.1. (Customizing the web interface) of the documentation got
me close.  Look at the file
/opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl.  I simply
typed my company's name in the  rather than inserting a logo, but
give it a try.
 
-Dave
 




From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, January 05, 2007 1:00 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Insert Logo


Hi,
 
How I insert the logo and company name in my customer.pl?
 
Which are the files to modify ?
 
Thanks!

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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RE: [otrs] customize customer.pl login page on windows

[Arnold, Andrew]

You need to personalize by first creating a new theme and then amending
the relevant .dtl files in that theme's folder: (eg for the header,
customer header.dtl)
 
each theme has a folder of its own in the following folder: \Kernel\Output\HTML  
 
to create a new theme do this: 
 
1. Copy the directory Kernel/Output/HTML/Standard to
Kernel/Output/HTML/[your company name].

2. Customize the files in the directory Kernel/Output/HTML/[your company
name]  and change the layout to

your needs

3. To activate the new theme for OTRS the database has to be changed
manualy and the new theme has

to be added to the theme table in the OTRS database. Use the following
commands with MySQL:

linux:~# mysql -p

Enter password:

Welcome to the MySQL monitor. Commands end with ; or \g.

Your MySQL connection id is 26 to server version: 5.0.22-Debian_2-log

Type 'help;' or '\h' for help. Type '\c' to clear the buffer.

mysql> use otrs;

mysql> INSERT INTO theme

-> (theme, valid_id, create_time, create_by, change_time, change_by)

-> VALUES

-> ('[your company name]', 1, current_timestamp, 1, current_timestamp,
1);

mysql>

once this is done, you need to point your customers at this new theme
instead of 'Standard' or 'Lite'  
 
Voila!
 
Andrew
 
 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jason Hitt
Sent: 12 December 2006 18:08
To: otrs@otrs.org
Subject: [otrs] customize customer.pl login page on windows


I want to use a custom logo, foots, and company name on the customer.pl
login page but can't seem to find how. Please help

This message is confidential and may be legally privileged or otherwise 
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RE: [otrs] Hello People

[Arnold, Andrew]

Thanks Again maurice, I sorted this - it was me bieng stoopid. I had
created a queue and then not given normal users access to it, thus they
were creating tickets in another queue. 
 
Changed the queue access rights and now sorted.
 
Thanks a lot for your input.
 
A



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: 27 November 2006 19:32
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Hello People



Type the name of the customer in the the customer search field in the
admin console and make sure duplicate entries don't appear, if there are
duplicates you have to make the user in the OTRS database have the same
info as in LDAP

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Monday, November 27, 2006 3:58 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hello People

 

thanks for looking into it Maurice:

 

I am able to search the database for customers via ldap when creating a
ticket via the agent login.

 

And if I log in as a customer now I am able to create a ticket as well
when logged and authenticating via AD. However - it looks like the 2 are
not connected: 

 

If I create a call via the customer login the call goes into the queue
OK, but I can only see the calls created by the customer login for that
user and not calls created by an agent login for the exact same
customer. 

 

All the calls appear in the agent login associated with a customer, but
only the calls that the customer has logged manually appears when
logging in as a customer.

 

Thanks 

 

Hope this makes sense.


A

 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: 25 November 2006 15:57
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Hello People

I will look for my old config file for you. I do know that the customer
must be manually added to the database. Are you able to at least query
your LDAP server? When you create new tickets are you able to search for
your customers?

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Friday, November 24, 2006 10:06 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hello People

 

thanks Maurice but this doesn't seem to work. 

 

When trying to login (authenticating via ldap) in customer.pl I get the
following message:

 

 "Login failed! Your username or password was entered incorrectly"

 

And then the following otrs log event:

 

[Thu Nov 23 13:06:23
2006][Error][Kernel::System::CustomerAuth::LDAP::Auth][141] Search
failed! Bad filter 

 

strange thing is that I can create call for a user using my admin login
(which authenticates via DB rather than LDAP) just fine, but the ldap
query if I search for a customer works fine. It just won't let a
customer login via the customer.pl page.

 

Any ideas? I seem to be in a rut until I can get this working.

 

Thanks 

 

Am I right in thinking that when a customer logs in that his network, or
AD username and password should be accepted as it should authenticate
via LDAP?

 

A

 

 

 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: 23 November 2006 16:01
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Hello People

You have to manually add the customer to the database for this to work.
If you try to add them to the database using the web console it will
tell you that the username already exists.

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Thursday, November 23, 2006 6:54 AM
To: otrs@otrs.org
Subject: [otrs] Hello People

 

I am just testing OTRS version 2.1.2 on windows as a possible
replacement for our own ticket system.

 

I have got a lot of things working that I require, including the ldap
customer authentication, I can query ad to pull back data and also log a
call via the admin page (create mail or call ticket etc).

 

However when a customer tries to log in to check on their tickets, it
down not accept their username/password.

 

I assume the username and password should be domain login and password
that the user uses to connect to the network.

 

I am fairly new to this so sorry if this is a stoopid question, but any
ideas why the front-end customer login doesn't work but the other part
(querying ldap ) does.

 

Cheers people!! 

 

Please lt me know if you want to see a copy of the config.pl or anything

 

Thanks 

 

Andrew Arnold

IT Support Analyst

hammondsdirect

DDI 01274 764677

Mob 07946 459179

mailto:[EMAIL PROTECTED]

 

This message is confidential and may be legally privileged or otherwise
prote

RE: [otrs] Hello People

[Arnold, Andrew]

thanks for looking into it Maurice:
 
I am able to search the database for customers via ldap when creating a
ticket via the agent login.
 
And if I log in as a customer now I am able to create a ticket as well
when logged and authenticating via AD. However - it looks like the 2 are
not connected: 
 
If I create a call via the customer login the call goes into the queue
OK, but I can only see the calls created by the customer login for that
user and not calls created by an agent login for the exact same
customer. 
 
All the calls appear in the agent login associated with a customer, but
only the calls that the customer has logged manually appears when
logging in as a customer.
 
Thanks 
 
Hope this makes sense.

A
 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: 25 November 2006 15:57
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Hello People



I will look for my old config file for you. I do know that the customer
must be manually added to the database. Are you able to at least query
your LDAP server? When you create new tickets are you able to search for
your customers?

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Friday, November 24, 2006 10:06 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hello People

 

thanks Maurice but this doesn't seem to work. 

 

When trying to login (authenticating via ldap) in customer.pl I get the
following message:

 

 "Login failed! Your username or password was entered incorrectly"

 

And then the following otrs log event:

 

[Thu Nov 23 13:06:23
2006][Error][Kernel::System::CustomerAuth::LDAP::Auth][141] Search
failed! Bad filter 

 

strange thing is that I can create call for a user using my admin login
(which authenticates via DB rather than LDAP) just fine, but the ldap
query if I search for a customer works fine. It just won't let a
customer login via the customer.pl page.

 

Any ideas? I seem to be in a rut until I can get this working.

 

Thanks 

 

Am I right in thinking that when a customer logs in that his network, or
AD username and password should be accepted as it should authenticate
via LDAP?

 

A

 

 

 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: 23 November 2006 16:01
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Hello People

You have to manually add the customer to the database for this to work.
If you try to add them to the database using the web console it will
tell you that the username already exists.

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Thursday, November 23, 2006 6:54 AM
To: otrs@otrs.org
Subject: [otrs] Hello People

 

I am just testing OTRS version 2.1.2 on windows as a possible
replacement for our own ticket system.

 

I have got a lot of things working that I require, including the ldap
customer authentication, I can query ad to pull back data and also log a
call via the admin page (create mail or call ticket etc).

 

However when a customer tries to log in to check on their tickets, it
down not accept their username/password.

 

I assume the username and password should be domain login and password
that the user uses to connect to the network.

 

I am fairly new to this so sorry if this is a stoopid question, but any
ideas why the front-end customer login doesn't work but the other part
(querying ldap ) does.

 

Cheers people!! 

 

Please lt me know if you want to see a copy of the config.pl or anything

 

Thanks 

 

Andrew Arnold

IT Support Analyst

hammondsdirect

DDI 01274 764677

Mob 07946 459179

mailto:[EMAIL PROTECTED]

 

This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the sender and delete this message and any
attachment from your system; you must not copy or disclose the contents
of this message or any attachment to any other person.
 
Copyright in documents created by or on behalf of this firm remains
vested in the firm, and we assert our moral rights, unless the terms of
our relevant client's engagement provide otherwise.
 
HammondsDirect is regulated in the United Kingdom by the Law Society.
The partners in the firm are either solicitors or registered foreign
lawyers and a list of their names and professional qualifications can be
inspected at Pennine House, Well Street, Bradford, BD1 5NU.
 
This e-mail has been scanned for all viruses on behalf of HammondsDirect
by Integralis e:scan.
This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the send

RE: [otrs] Customer LDAP to AD Authentication - close, but not working

[Arnold, Andrew]

thanks Sune 
 
Nearly there I think - it does let me in now I have made that change.
Still not showing any of the calls I created via admin login tho. 
 
Appreciate the help. Fairly new to otrs but starting to get my head
round it I think.
 
Thanks again
 
A



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Sune T. Tougaard
Sent: 24 November 2006 15:57
To: otrs@otrs.org
Subject: RE: [otrs] Customer LDAP to AD Authentication - close, but not
working



Hi, 

First post, please be gentle... ;-) 
  
Don't know that much about it, but a few ideas: 

The "hd\xpinstall" UID i think is wrong. The UID, i believe, is used to
decide which LDAP Property that is used as UID. 
In the case of a Windows AD domain, it's usually "sAMAccountName" or
"userPrincipalName". 

That might give you the "Bad filter" message. 
Does the filter/search string show up in the log? 

Also, i think the "CustomerID => 'o'" usually reads "CustomerID =>
'mail'", to use the e-mail from LDAP as customerID in the OTRS DB.

The issue that Tim had back then... 
The error message seem to indicate that he was logging on using
"userPrincipalName" (@.) instead of "sAMAccountName"
(), which might have worked if the "UID" and "CustomerKey" was
set to "userPrincipalName" instead of "sAMAccountName".

Hope that helps you along... 

-- 
/Sune 


 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew 
Sent: Thursday, November 23, 2006 2:13 PM 
To: otrs@otrs.org 
Subject: [otrs] Customer LDAP to AD Authentication - close, but not
working 


Please see mail below from Tim Miller: I too have a similar problem,
("Login 
failed! Your username or password was entered incorrectly". on the
customer.pl web page) but I get the following entry in log file:

[Thu Nov 23 13:06:23
2006][Error][Kernel::System::CustomerAuth::LDAP::Auth][141] Search
failed! Bad filter 
  
Any ideas people please: 
  
Thanks a lot: 
  
Andrew 
  
(please see LDAP entries in my Config.pm) 
  
# AA Customer Authentication # 
  
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP'; 
$Self->{'Customer::AuthModule::LDAP::Host'} = '128.30.1.50'; 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=hq,dc=office,dc=hd,dc=com'; 
$Self->{'Customer::AuthModule::LDAP::UID'} = 'hd\xpinstall';  
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=xpinstall,ou=Support,ou=IT,OU=HD,dc=hq,dc=office,dc=hd,dc=com';

$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '**starred
out*'; 
  
# Getting Customer Info # 
  
 $Self->{CustomerUser} = { 
Module => 'Kernel::System::CustomerUser::LDAP', 
Params => { 
  Host => '128.30.1.50', 
  BaseDN => 'dc=hq,dc=office,dc=hd,dc=com', 
  SSCOPE => 'sub', 
  UserDN =>
'cn=xpinstall,ou=Support,ou=IT,OU=HD,dc=hq,dc=office,dc=hd,dc=com', 
  UserPw => '**starred out*', 
}, 
CustomerKey => 'sAMAccountName', 
CustomerID => 'o', 
CustomerUserListFields => ['cn'], 
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], 
CustomerUserPostMasterSearchFields => ['mail'], 
CustomerUserNameFields => ['givenname', 'sn'], 
Map => [ 
  # note: Login, Email and CustomerID needed! 
  # var, frontend, storage, shown, required, storage-type 
#   [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], 
  [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], 
  [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], 
  [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], 
  [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], 
  [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], 
   [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], 
#   [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], 
   [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], 
], 
  }; 

(Mail from Tim Miller 
  
I am having trouble getting the customers to be able to authenticate and

log in to the customer.pl web page.  I am trying to use LDAP to 
authenticate.  From the agen

RE: [otrs] Hello People

[Arnold, Andrew]

thanks Maurice but this doesn't seem to work. 
 
When trying to login (authenticating via ldap) in customer.pl I get the
following message:
 
 "Login failed! Your username or password was entered incorrectly"
 
And then the following otrs log event:
 
[Thu Nov 23 13:06:23
2006][Error][Kernel::System::CustomerAuth::LDAP::Auth][141] Search
failed! Bad filter 
 
strange thing is that I can create call for a user using my admin login
(which authenticates via DB rather than LDAP) just fine, but the ldap
query if I search for a customer works fine. It just won't let a
customer login via the customer.pl page.
 
Any ideas? I seem to be in a rut until I can get this working.
 
Thanks 
 
Am I right in thinking that when a customer logs in that his network, or
AD username and password should be accepted as it should authenticate
via LDAP?
 
A
 
 
 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: 23 November 2006 16:01
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Hello People



You have to manually add the customer to the database for this to work.
If you try to add them to the database using the web console it will
tell you that the username already exists.

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Thursday, November 23, 2006 6:54 AM
To: otrs@otrs.org
Subject: [otrs] Hello People

 

I am just testing OTRS version 2.1.2 on windows as a possible
replacement for our own ticket system.

 

I have got a lot of things working that I require, including the ldap
customer authentication, I can query ad to pull back data and also log a
call via the admin page (create mail or call ticket etc).

 

However when a customer tries to log in to check on their tickets, it
down not accept their username/password.

 

I assume the username and password should be domain login and password
that the user uses to connect to the network.

 

I am fairly new to this so sorry if this is a stoopid question, but any
ideas why the front-end customer login doesn't work but the other part
(querying ldap ) does.

 

Cheers people!! 

 

Please lt me know if you want to see a copy of the config.pl or anything

 

Thanks 

 

Andrew Arnold

IT Support Analyst

hammondsdirect

DDI 01274 764677

Mob 07946 459179

mailto:[EMAIL PROTECTED]

 

This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the sender and delete this message and any
attachment from your system; you must not copy or disclose the contents
of this message or any attachment to any other person.

Copyright in documents created by or on behalf of this firm remains
vested in the firm, and we assert our moral rights, unless the terms of
our relevant client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society.
The partners in the firm are either solicitors or registered foreign
lawyers and a list of their names and professional qualifications can be
inspected at Pennine House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect
by Integralis e:scan.

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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RE: FW: [otrs] SysConfig

[Arnold, Andrew]

Yup, I am.

Only on certain ones though, is it to do with any IE settings - I use
WinXP with IE7, so don't know if it happens with previous versions?

A
 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Dave Wojciechowski
Sent: 24 November 2006 13:21
To: User questions and discussions about OTRS.org
Subject: RE: FW: [otrs] SysConfig

Thanks Alex, just wanted to make sure it was not me.  Is anyone else
experincing the issue w/ the attachement links? 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Alexander Scholler
Sent: Friday, November 24, 2006 3:48 AM
To: User questions and discussions about OTRS.org
Subject: Re: FW: [otrs] SysConfig

Hi Dave,

Dave Wojciechowski schrieb:
> anyone have any ideas on these ones?
> 
> --
> --
> *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On 
> Behalf Of *Dave Wojciechowski
> *Sent:* Wednesday, November 22, 2006 10:55 AM
> *To:* otrs@otrs.org
> *Subject:* [otrs] SysConfig
> 
> Question on GUI sysconfig, wanted to check if this is me or something 
> w/ the system, why does the sysconfig run much slower than the rest of

> the app, I'm waiting up to 30 sec on each load of each link only in 
> the sysconfig.  I'm also seeing that the cpu is up to 100 from httpd 
> when I'm waiting.  I'm using the RPM install on centos 4.4 on a p4 1.7

> w/ 1 gig mem.

I heard that this behaviour is OK because OTRS must run through all
XML-config-files to proceed Sysconfig.
Perhaps code-optimization could help in the future to achieve more
efficient.

>  
> Also I'm seeing that in the admin area, the attachments and 
> attachments <-> Responses prompt me to download the content as a html 
> doc, I'm running version 2.1.3 and using i.e. 7.
>  
> If someone has any answers it would be great

Bye, Alex
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=http://www.otrs.com/
This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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Support orr consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Customer LDAP to AD Authentication - close, but not working

[Arnold, Andrew]

Please see mail below from Tim Miller: I too have a similar problem,
("Login
failed! Your username or password was entered incorrectly". on the
customer.pl web page) but I get the following entry in log file:
 

[Thu Nov 23 13:06:23
2006][Error][Kernel::System::CustomerAuth::LDAP::Auth][141] Search
failed! Bad filter 
 
Any ideas people please: 
 
Thanks a lot: 
 
Andrew
 
(please see LDAP entries in my Config.pm)
 
# AA Customer Authentication #
 
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '128.30.1.50'; 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=hq,dc=office,dc=hd,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'hd\xpinstall';  
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=xpinstall,ou=Support,ou=IT,OU=HD,dc=hq,dc=office,dc=hd,dc=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '**starred
out*';
 
# Getting Customer Info #
 
 $Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
  Host => '128.30.1.50',
  BaseDN => 'dc=hq,dc=office,dc=hd,dc=com',
  SSCOPE => 'sub',
  UserDN =>
'cn=xpinstall,ou=Support,ou=IT,OU=HD,dc=hq,dc=office,dc=hd,dc=com',
  UserPw => '**starred out*',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'o',
CustomerUserListFields => ['cn'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
  # note: Login, Email and CustomerID needed!
  # var, frontend, storage, shown, required, storage-type
#   [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
  [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
  [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
  [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
  [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
  [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
   [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#   [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
   [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
  };

(Mail from Tim Miller
 
I am having trouble getting the customers to be able to authenticate and
log in to the customer.pl web page.  I am trying to use LDAP to
authenticate.  From the agent side, my LDAP searches are working fine.
If I search for a customer by name to create a new ticket, I get a
complete list of possible names back from the LDAP search.

However, when the customers attempt to log in, all I get is  "Login
failed! Your username or password was entered incorrectly".  I know the
username and password is correct, but I keep getting this error.  In the
System log, I get the following message, "CustomerUser:
jdoe at dbtamerica.local 
authentification failed, no LDAP entry
found!BaseDN='dc=dbtamerica,dc=local',
Filter='(&(sAMAccountName=jdoe at dbtamerica.local
 )(!objectclass=computer))
', (REMOTE_ADDR: 10.222.128.53)." 

I have a J Doe account in my AD that I use for testing, the account
exists and I am using the correct password. 

Do I have to use the PosixGroups lines in the Config.pm file?  I am
currently not using these at all, but my understanding is that it should
work without them.  Do I have to create a group in AD, or specify that
the "domain users" group is allowed access?

Any advice is greatly appreciated, this is our last major hurdle to get
over, so far we love the package, but we really want the AD
authentication to work.

With Best Regards,

Tim )
 
Andrew Arnold
IT Support Analyst
hammondsdirect
DDI 01274 764677
Mob 07946 459179
mailto:[EMAIL PROTECTED]
 

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Sup

[otrs] Hello People

[Arnold, Andrew]

I am just testing OTRS version 2.1.2 on windows as a possible
replacement for our own ticket system.
 
I have got a lot of things working that I require, including the ldap
customer authentication, I can query ad to pull back data and also log a
call via the admin page (create mail or call ticket etc).
 
However when a customer tries to log in to check on their tickets, it
down not accept their username/password.
 
I assume the username and password should be domain login and password
that the user uses to connect to the network.
 
I am fairly new to this so sorry if this is a stoopid question, but any
ideas why the front-end customer login doesn't work but the other part
(querying ldap ) does.
 
Cheers people!! 
 
Please lt me know if you want to see a copy of the config.pl or anything
 
Thanks 
 
Andrew Arnold
IT Support Analyst
hammondsdirect
DDI 01274 764677
Mob 07946 459179
mailto:[EMAIL PROTECTED]
 

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protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
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list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

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