Re: [otrs] 5.0.9 upgrade issue

2016-04-06 Thread BIRO Zoltan 
Hi Udo,

Thanks for your reply...let me try and inform you!
Cheers!
Zoltan


.
Zoltán Biró
Senior System Engineer  
T : +36 1 700 82 99




-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Udo
Bretz
Sent: Wednesday, April 6, 2016 1:00 PM
To: User questions and discussions about OTRS. <otrs@otrs.org>
Subject: Re: [otrs] 5.0.9 upgrade issue

Hello Zoltan,

please do NOT unisntall your packages, as you suspected this will result in
a loss of data!


There is currently a bug in ITSM 5.0.9 which is caused by a file which has
moved from one package to another. A bug report will follow soon.

Please try the following workaround:

1. Download all the individual ITSM packages (version 5.0.9) from the
FTP-Server: ftp://ftp.otrs.org/pub/otrs/itsm/packages5/

2. Install the ITSMChangeManagement package BEFORE you install the ITSMCore
package. This will only work if you use the command line and use the --force
parameter.

bin/otrs.Console.pl Admin::Package::Install --force
http://ftp.otrs.org/pub/otrs/itsm/packages5/:ITSMChangeManagement-5.0.9.opm

3. Now install ITSMCore 5.0.9 (without force).

4. Install all other missing packages (without force)

5. Everything should be fine.

Please let me know if this works for you.

Best regards,
Udo







On 06.04.16 10:52, BIRO Zoltan wrote:
> Dear All,
> 
>  
> 
> I tried to update our OTRS system from 5.0.7 to 5.0.9.
> 
> Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package 
> it’s started up and finished the upgrade process and shows the 
> following in package manager:
> 
> FAQ   5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall
> 
> GeneralCatalog   *5.0.9*OTRS AG The General Catalog package. installed
> Uninstall
> 
> ImportExport   *5.0.9*OTRS AG The ImportExport package. installed
Uninstall
> 
> ITSM   *5.0.9*OTRS AG The OTRS::ITSM bundle package. installed Uninstall
> 
> ITSMChangeManagement   _5.0.7 _OTRS AG The OTRS::ITSM Change Management
> package. installed Uninstall Reinstall
> 
> ITSMConfigurationManagement   _5.0.7_ OTRS AG The OTRS::ITSM
> Configuration Management package. installed Uninstall Reinstall
> 
> ITSMCore   _5.0.7_ OTRS AG The OTRS::ITSM Core package. installed
> Uninstall Reinstall
> 
> ITSMIncidentProblemManagement   _5.0.7_ OTRS AG The OTRS::ITSM Incident
> and Problem Management package. installed Uninstall Reinstall
> 
> ITSMServiceLevelManagement   _5.0.7_ OTRS AG The OTRS::ITSM Service
> Level Management package. installed Uninstall Reinstall
> 
> SystemMonitoring   5.0.1 OTRS AG Basic mail interface to System
> Monitoring Suites. Al... installed Uninstall Reinstall
> 
>  
> 
> Is there any reason why is it shows the 5.0.7 versions for ITSM 
> packages? And all of these packages are red in Package Manager and no 
> upgrade option to 5.0.9…
> 
>  
> 
> Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost 
> the same. GeneralCatalog,ImportExport and ITSM bundle  5.0.9 and the 
> rests are 4.0.14.
> 
>  
> 
> If I uninstall all the 5.0.7 packages and install the 5.0.9 is it 
> causes any kind of lost of data?
> 
>  
> 
> Cheers!
> 
> Zoltan
> 
>  
> 
> 
> 
> -
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
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Re: [otrs] ACL question

2014-02-17 Thread BIRO Zoltan 
Hello,

Any idea for this issue?
Thanks!
Zoltan

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO 
Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.org
Subject: [otrs] ACL question

Hi All,

I'm playing with ACL for service assignment. If I configured to set priority 5 
for this CustomeID it's working, when I open a new ticket the priority setting 
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the 
new ticket service field.

What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:

# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
my ($File, $Self) = @_;

# Created: 2014-02-14 13:21:50 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
# Changed: 2014-02-14 13:46:23 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
$Self-{TicketAcl}-{Service CustomerID} = {
  'Possible' = {
'Ticket' = {
  'Service' = [
'GENERIC::TEST'
  ]
}
  },
  'PossibleNot' = {},
  'Properties' = {
'CustomerUser' = {
  'UserCustomerID' = [
'AMACN'
  ]
}
  },
  'PropertiesDatabase' = {},
  'StopAfterMatch' = 0
};

}
1;

Thanks!
Zoltan
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Re: [otrs] ACL question

2014-02-17 Thread BIRO Zoltan 
Hello Gerald,

Thanks for your reply!
This ACL created with ACL Editor in version 3.3.4.
Create new ticket  choose a Customer which is under the AMACN  it don't shows 
any services...

Cheers,
Zoltan

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald 
Young
Sent: Monday, February 17, 2014 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

ACL's are supposed to be added directly to Config.pm according to documentation.
Services are attached to customers, so won't show until a customer is chosen.


On Mon, Feb 17, 2014 at 3:01 AM, BIRO Zoltan 
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello,

Any idea for this issue?
Thanks!
Zoltan

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of BIRO 
Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: [otrs] ACL question

Hi All,

I'm playing with ACL for service assignment. If I configured to set priority 5 
for this CustomeID it's working, when I open a new ticket the priority setting 
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the 
new ticket service field.

What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:

# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
my ($File, $Self) = @_;

# Created: 2014-02-14 13:21:50 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
# Changed: 2014-02-14 13:46:23 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
$Self-{TicketAcl}-{Service CustomerID} = {
  'Possible' = {
'Ticket' = {
  'Service' = [
'GENERIC::TEST'
  ]
}
  },
  'PossibleNot' = {},
  'Properties' = {
'CustomerUser' = {
  'UserCustomerID' = [
'AMACN'
  ]
}
  },
  'PropertiesDatabase' = {},
  'StopAfterMatch' = 0
};

}
1;

Thanks!
Zoltan

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Re: [otrs] ACL question

2014-02-17 Thread BIRO Zoltan 
How change my current services to default?

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald 
Young
Sent: Monday, February 17, 2014 3:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

It means the service is either not default or not assigned.

On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan 
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello Gerald,

Thanks for your reply!
This ACL created with ACL Editor in version 3.3.4.
Create new ticket  choose a Customer which is under the AMACN  it don't shows 
any services...

Cheers,
Zoltan

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of 
Gerald Young
Sent: Monday, February 17, 2014 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

ACL's are supposed to be added directly to Config.pm according to documentation.
Services are attached to customers, so won't show until a customer is chosen.


On Mon, Feb 17, 2014 at 3:01 AM, BIRO Zoltan 
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello,

Any idea for this issue?
Thanks!
Zoltan

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of BIRO 
Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: [otrs] ACL question

Hi All,

I'm playing with ACL for service assignment. If I configured to set priority 5 
for this CustomeID it's working, when I open a new ticket the priority setting 
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the 
new ticket service field.

What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:

# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
my ($File, $Self) = @_;

# Created: 2014-02-14 13:21:50 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
# Changed: 2014-02-14 13:46:23 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
$Self-{TicketAcl}-{Service CustomerID} = {
  'Possible' = {
'Ticket' = {
  'Service' = [
'GENERIC::TEST'
  ]
}
  },
  'PossibleNot' = {},
  'Properties' = {
'CustomerUser' = {
  'UserCustomerID' = [
'AMACN'
  ]
}
  },
  'PropertiesDatabase' = {},
  'StopAfterMatch' = 0
};

}
1;

Thanks!
Zoltan

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Re: [otrs] ACL question

2014-02-17 Thread BIRO Zoltan 
I found it...

[cid:image001.png@01CD9FFB.9C1BFCE0]
.

Zoltán Biró
Senior System Engineer
T : +36 1 700 82 99

[cid:image005.png@01CD9FFD.15FD3370]



From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO 
Zoltan
Sent: Monday, February 17, 2014 4:00 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

How change my current services to default?

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young
Sent: Monday, February 17, 2014 3:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

It means the service is either not default or not assigned.

On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan 
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello Gerald,

Thanks for your reply!
This ACL created with ACL Editor in version 3.3.4.
Create new ticket  choose a Customer which is under the AMACN  it don't shows 
any services...

Cheers,
Zoltan

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of 
Gerald Young
Sent: Monday, February 17, 2014 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

ACL's are supposed to be added directly to Config.pm according to documentation.
Services are attached to customers, so won't show until a customer is chosen.


On Mon, Feb 17, 2014 at 3:01 AM, BIRO Zoltan 
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello,

Any idea for this issue?
Thanks!
Zoltan

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of BIRO 
Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: [otrs] ACL question

Hi All,

I'm playing with ACL for service assignment. If I configured to set priority 5 
for this CustomeID it's working, when I open a new ticket the priority setting 
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the 
new ticket service field.

What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:

# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
my ($File, $Self) = @_;

# Created: 2014-02-14 13:21:50 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
# Changed: 2014-02-14 13:46:23 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
$Self-{TicketAcl}-{Service CustomerID} = {
  'Possible' = {
'Ticket' = {
  'Service' = [
'GENERIC::TEST'
  ]
}
  },
  'PossibleNot' = {},
  'Properties' = {
'CustomerUser' = {
  'UserCustomerID' = [
'AMACN'
  ]
}
  },
  'PropertiesDatabase' = {},
  'StopAfterMatch' = 0
};

}
1;

Thanks!
Zoltan

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Re: [otrs] ACL question

2014-02-17 Thread BIRO Zoltan 
And working now! Many thanks!

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO 
Zoltan
Sent: Monday, February 17, 2014 4:02 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

I found it...

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of BIRO Zoltan
Sent: Monday, February 17, 2014 4:00 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

How change my current services to default?

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young
Sent: Monday, February 17, 2014 3:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

It means the service is either not default or not assigned.

On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan 
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello Gerald,

Thanks for your reply!
This ACL created with ACL Editor in version 3.3.4.
Create new ticket  choose a Customer which is under the AMACN  it don't shows 
any services...

Cheers,
Zoltan

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of 
Gerald Young
Sent: Monday, February 17, 2014 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question

ACL's are supposed to be added directly to Config.pm according to documentation.
Services are attached to customers, so won't show until a customer is chosen.


On Mon, Feb 17, 2014 at 3:01 AM, BIRO Zoltan 
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello,

Any idea for this issue?
Thanks!
Zoltan

From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of BIRO 
Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: [otrs] ACL question

Hi All,

I'm playing with ACL for service assignment. If I configured to set priority 5 
for this CustomeID it's working, when I open a new ticket the priority setting 
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the 
new ticket service field.

What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:

# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
my ($File, $Self) = @_;

# Created: 2014-02-14 13:21:50 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
# Changed: 2014-02-14 13:46:23 
(zoltan.b...@amaris.commailto:zoltan.b...@amaris.com)
$Self-{TicketAcl}-{Service CustomerID} = {
  'Possible' = {
'Ticket' = {
  'Service' = [
'GENERIC::TEST'
  ]
}
  },
  'PossibleNot' = {},
  'Properties' = {
'CustomerUser' = {
  'UserCustomerID' = [
'AMACN'
  ]
}
  },
  'PropertiesDatabase' = {},
  'StopAfterMatch' = 0
};

}
1;

Thanks!
Zoltan

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[otrs] ACL question

2014-02-14 Thread BIRO Zoltan 
Hi All,

I'm playing with ACL for service assignment. If I configured to set priority 5 
for this CustomeID it's working, when I open a new ticket the priority setting 
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the 
new ticket service field.

What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:

# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
my ($File, $Self) = @_;

# Created: 2014-02-14 13:21:50 (zoltan.b...@amaris.com)
# Changed: 2014-02-14 13:46:23 (zoltan.b...@amaris.com)
$Self-{TicketAcl}-{Service CustomerID} = {
  'Possible' = {
'Ticket' = {
  'Service' = [
'GENERIC::TEST'
  ]
}
  },
  'PossibleNot' = {},
  'Properties' = {
'CustomerUser' = {
  'UserCustomerID' = [
'AMACN'
  ]
}
  },
  'PropertiesDatabase' = {},
  'StopAfterMatch' = 0
};

}
1;

Thanks!
Zoltan
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[otrs] Customer list problem

2014-01-29 Thread BIRO Zoltan 
Dear All,

I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm using 
LDAP customer backend and make differences of the countries as CustomerId. It's 
working fine but I found the following:
Goes to Admin  Customers and search for * should be show all Customers from 
the backend? (CustomerUserSearchListLimit=5000 in Config.pm)
Some Customers and CustomerId doesn't shows in the full list, it's only 5 
different CustomerIds with around 30-40 Customers and these are not the latest 
added to the system. But If I search one of them from missing Customer with 
his/her lastname the system can find it and shows under the right CustomerId. I 
don't really understand why I can't see them in the full list. The missing 
Customers and CustomerIds are permanent.

The background is I'm using this very nice and useful  add-on to assign 
Customer Companies to  services ( 
http://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/#comment-10394
 )  but I got an error with this message: There are no customers with 
CustomerID AMATEC! Insert at least one user with CustomerID: AMATEC! NO 
ASSOCIATION WILL BE DONE RIGHT NOW, this message comes only for the missing 
Customers/CustomerIds from the full Customers list. As I see on the NetEye blog 
I'm not alone with this issue. It's worked before without any assignment 
issue...

Thank you in advance!
Regards!
Zoltan



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[otrs] Problem with Services (Type, Criticality) after 3.2.7 upgrade

2013-05-29 Thread BIRO Zoltan 
Dear All,

After I upgraded our OTRS 3.1.x to 3.2.7. I have noticed that I am unable to 
change the Priority from OTRS tickets, it remains 2 - low
Also the Impact filed is not there when I create a ticket.

I compare the Service Management on our 3.2.7 live and 3.2.6 test (with 
ITSM_3.2.5)system. No Type and Criticality on 3.2.7!!! After when I update the 
test 3.2.6  3.2.7 the Service Management screen shows as a same result as our 
live system...

If you are interested in, could you please check this topic for more details...

http://forums.otterhub.org/viewtopic.php?f=63t=20750

Many thanks!
Zoltan



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[otrs] Customer Info Center problem again...

2013-05-10 Thread BIRO Zoltan 
Dear All,

I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version.
1st is poiting to 
http://10.129.0.29/otrs/index.pl?Action=AgentCustomerInformationCenter;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf

[ Screenshoot1: http://biro-csalad.hu/temp/sc1.jpg ]

2nd is pointing to 
http://10.129.0.29/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf

[ Screenshoot2: http://biro-csalad.hu/temp/sc2.jpg ]


The problem is both pointing to the Search in Customer Information Center.
[ Screenshoot3: http://biro-csalad.hu/temp/sc3.jpg ]

I think the 2nd one should be showing this screen:
[ Screenshoot4: http://biro-csalad.hu/temp/sc4.jpg ]

I didn't change anything on system configuration after the upgrade.
I checked the Admin man and the sysconfig area several times without any 
success.

Help me, please

Many Thanks!
Zoltan
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Re: [otrs] Customer Info Center problem again...

2013-05-10 Thread BIRO Zoltan 
Hi All,

I made the following test:

1.   Remove otrs directory

2.   Extract 3.2.6 again

3.   Copy the my Config.pm and copy GenericAgent.pm.dist GenericAgent.pm. 
Rebuild config, Delete cache.

4.   Start and reinstall all itsm packages

5.   I have only one Customer tab with 3 choices under it...
In this case I didn't use my current GenericAgent.pm and ZZZAuto.pm from the 
older distribution. Is causes any issue? If I compare the newly created 
GenericAgent.pm and ZZZAuto.pm with the older ones, is it possible the solution?

Thanks!
Zoltan


From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO 
Zoltan
Sent: Friday, May 10, 2013 2:20 PM
To: otrs@otrs.org
Subject: [otrs] Customer Info Center problem again...

Dear All,

I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version.
1st is poiting to 
http://10.129.0.29/otrs/index.pl?Action=AgentCustomerInformationCenter;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf

[ Screenshoot1: http://biro-csalad.hu/temp/sc1.jpg ]

2nd is pointing to 
http://10.129.0.29/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf

[ Screenshoot2: http://biro-csalad.hu/temp/sc2.jpg ]


The problem is both pointing to the Search in Customer Information Center.
[ Screenshoot3: http://biro-csalad.hu/temp/sc3.jpg ]

I think the 2nd one should be showing this screen:
[ Screenshoot4: http://biro-csalad.hu/temp/sc4.jpg ]

I didn't change anything on system configuration after the upgrade.
I checked the Admin man and the sysconfig area several times without any 
success.

Help me, please

Many Thanks!
Zoltan
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[otrs] Customer info center problem

2013-04-11 Thread BIRO Zoltan 
Hi All,

I updated to OTRS 3.2.5 (ITSM 3.2.3) our test system. I continuously find the 
following problem in the last 2-3 releases.

When I search in Customer Information Center and hit enter then the main Logon 
screen appears, I login again it continue with the results of the search.

Anybody facing with the same issue?

Best regards!
Zoltan

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[otrs] Subject can be change?

2013-03-05 Thread BIRO Zoltan 
Hi All,

We would like to change the Subject field in AgentTicketZoom, is it possible to 
do somehow?

Thanks!
Zoltan
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