[otrs] configuration

2009-02-05 Thread Bharat Malik 
Hi,

I am using external database sql server for customer_user table. I have
added one extra field(employee_id) in this table and also in the ticket
table in my sql.

Now at time of ticket creation I want to send employee_id  data in the new
created employee_id field in ticket table. Other two fields (customer_id and
cutomer_user_id) data are automatically comes from sqlserver's customer_user
table to mysql's ticket table. 

 

Please suggest me the way to send the data of employee_id field between
these two tables.

 

Thanks 

Bharat 

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Re: [otrs] installation problem on SUSE 11

2009-01-27 Thread Bharat Malik 
Hi Sanjeev,

 

Following is error in log file of apache2.

 

 

[Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC
(@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
/srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi
/usr/lib/perl5/5.10.0
/usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi
/usr/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at
(eval 110) line 3.\n

[Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload
for server linux-0yq4.site:0, exiting...

 

 

Thanks  Regards

Bharat

 

  _  

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
sanjeev rao
Sent: Tuesday, January 27, 2009 12:40 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] installation problem on SUSE 11

 


i dont think so, can you please check the log files of apache (access,error
logs) and update here?

--- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote:

From: Bharat Malik bharat.ma...@talentpact.com
Subject: Re: [otrs] installation problem on SUSE 11
To: otrs@otrs.org
Date: Tuesday, January 27, 2009, 10:05 AM

 

Hi,

I am facing problem during the installation of otrs on open SUSE 11. As I
install otrs, my webserver (apache2) services will be automatically
terminated.

Is it a problem of otrs version?  Please help me.

 

Thanks  Regards

Bharat

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Re: [otrs] installation problem on SUSE 11

2009-01-26 Thread Bharat Malik 
 

Hi,

I am facing problem during the installation of otrs on open SUSE 11. As I
install otrs, my webserver (apache2) services will be automatically
terminated.

Is it a problem of otrs version?  Please help me.

 

Thanks  Regards

Bharat

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