Re: [otrs] OTRS not automatically polling for new mail
Ah, the crontab for the user otrs was cleared out. I su'd to otrs and ran Cron.sh start and that seems to have fixed this. Thanks for looking into it! Chris From: Chris Johnson Sent: Tuesday, February 09, 2010 1:24 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] OTRS not automatically polling for new mail This is what I get when I hit the "Run Now", it grabs the mail, and creates a ticket and sends out the notifications to the agents... however, it's just not doing it every minute or whatever it is supposed to do it. As you can see, I sent in an email, forced a "Run Now" and it worked just fine. It's just not automagically polling. Chris Time Priority Facility Message Tue Feb 9 05:19:27 2010notice OTRS-CGI-11 IMAP: Fetched 1 email(s) from tsi/mail.tgusa.com. Tue Feb 9 05:19:27 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'ecar...@tgusa.com'. Tue Feb 9 05:19:27 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'b...@tgusa.com'. Tue Feb 9 05:19:27 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'kmcc...@tgusa.com'. Tue Feb 9 05:19:26 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'kberd...@tgusa.com'. Tue Feb 9 05:19:26 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'ycisne...@tgusa.com'. Tue Feb 9 05:19:26 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'cjohn...@tgusa.com'. Tue Feb 9 05:19:25 2010 notice OTRS-CGI-11 Sent auto response (SendAutoReply) for Ticket [201002091121] (TicketID=127, ArticleID=457) to 'Chris Johnson '. Tue Feb 9 05:19:25 2010notice OTRS-CGI-11 Sent email to 'Chris Johnson ' from 'Technical Support Inbox '. HistoryType => SendAutoReply, Subject => [Ticket#201002091121] RE: testing 2; Tue Feb 9 05:19:25 2010notice OTRS-CGI-11 New Ticket [201002091121/testing 2] created (TicketID=127,Queue=Service,Priority=3 normal,State=new) Tue Feb 9 05:19:25 2010notice OTRS-CGI-11 Take UserCustomerID (cjohn...@tgusa.com) from customer source backend based on (cjohn...@tgusa.com). Tue Feb 9 05:19:25 2010notice OTRS-CGI-11 Take UserLogin (cjohnson) from customer source backend based on (cjohn...@tgusa.com). From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Holder Sent: Tuesday, February 09, 2010 3:10 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS not automatically polling for new mail Hi Chris, What is displayed in your system log? try and run the postmaster mail account (press the "x" underneath "Run Now") and check the log to see what's happening, this will give us more information to resolve the issue. Thanks, On Tue, Feb 9, 2010 at 12:29 AM, Chris Johnson wrote: Greetings, I believe that in trying to set up a Customer LDAP and Database data stores that OTRS may have gotten 'confused'. I pulled the offending configuration, and OTRS seemed to behave properly again, however, it is now not polling for new mails in my IMAP accounts. What may be the cause of this? How do I remedy this? Thanks, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS not automatically polling for new mail
This is what I get when I hit the "Run Now", it grabs the mail, and creates a ticket and sends out the notifications to the agents... however, it's just not doing it every minute or whatever it is supposed to do it. As you can see, I sent in an email, forced a "Run Now" and it worked just fine. It's just not automagically polling. Chris Time Priority Facility Message Tue Feb 9 05:19:27 2010notice OTRS-CGI-11 IMAP: Fetched 1 email(s) from tsi/mail.tgusa.com. Tue Feb 9 05:19:27 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'ecar...@tgusa.com'. Tue Feb 9 05:19:27 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'b...@tgusa.com'. Tue Feb 9 05:19:27 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'kmcc...@tgusa.com'. Tue Feb 9 05:19:26 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'kberd...@tgusa.com'. Tue Feb 9 05:19:26 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'ycisne...@tgusa.com'. Tue Feb 9 05:19:26 2010notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'cjohn...@tgusa.com'. Tue Feb 9 05:19:25 2010 notice OTRS-CGI-11 Sent auto response (SendAutoReply) for Ticket [201002091121] (TicketID=127, ArticleID=457) to 'Chris Johnson '. Tue Feb 9 05:19:25 2010notice OTRS-CGI-11 Sent email to 'Chris Johnson ' from 'Technical Support Inbox '. HistoryType => SendAutoReply, Subject => [Ticket#201002091121] RE: testing 2; Tue Feb 9 05:19:25 2010notice OTRS-CGI-11 New Ticket [201002091121/testing 2] created (TicketID=127,Queue=Service,Priority=3 normal,State=new) Tue Feb 9 05:19:25 2010notice OTRS-CGI-11 Take UserCustomerID (cjohn...@tgusa.com) from customer source backend based on (cjohn...@tgusa.com). Tue Feb 9 05:19:25 2010notice OTRS-CGI-11 Take UserLogin (cjohnson) from customer source backend based on (cjohn...@tgusa.com). From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Holder Sent: Tuesday, February 09, 2010 3:10 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS not automatically polling for new mail Hi Chris, What is displayed in your system log? try and run the postmaster mail account (press the "x" underneath "Run Now") and check the log to see what's happening, this will give us more information to resolve the issue. Thanks, On Tue, Feb 9, 2010 at 12:29 AM, Chris Johnson wrote: Greetings, I believe that in trying to set up a Customer LDAP and Database data stores that OTRS may have gotten 'confused'. I pulled the offending configuration, and OTRS seemed to behave properly again, however, it is now not polling for new mails in my IMAP accounts. What may be the cause of this? How do I remedy this? Thanks, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS not automatically polling for new mail
Greetings, I believe that in trying to set up a Customer LDAP and Database data stores that OTRS may have gotten 'confused'. I pulled the offending configuration, and OTRS seemed to behave properly again, however, it is now not polling for new mails in my IMAP accounts. What may be the cause of this? How do I remedy this? Thanks, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] customer database and LDAP
ymusa.com',
BaseDN => 'DC=technogymusa,DC=com',
SSCOPE => 'sub',
UserDN => 'CN=Linux Users,CN=Users,DC=technogymusa,DC=com',
UserPw => 'SOMEPASSWORD',
},
CustomerKey => 'sAMAccountName',
CustomerID => '[customer_id]',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
# agent data sync against ldap
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} =
'ldap://fileserver01.technogymusa.com/';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=technogymusa,DC=com';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=Linux
Users,CN=Users,DC=technogymusa,DC=com';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'SOMEPASSWORD';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
# #
# #
# data inserted by installer #
# #
# $DIBI$
$Self->{'SystemID'} = 11;
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'Technogym USA';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'FQDN'} = 'customers.technogymusa.com';
$Self->{'DefaultLanguage'} = 'en';
$Self->{'AdminEmail'} = 'i...@technogymusa.com';
$Self->{'DefaultCharset'} = 'utf-8';
# #
# #
# #
# End of your own config options!!! #
# #
# #
# #
}
# #
# needed system stuff (don't edit this)#
# #
use strict;
use warnings;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.21 $)[1];
# -#
1;
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
Leideck - ITSM
Sent: Friday, January 29, 2010 2:15 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] customer database and LDAP
Hi,
On 29.01.2010, at 22:39, Chris Johnson wrote:
Checking database connect... Can't modify constant item in scalar assignment at
/opt/otrs/Kernel/Config.pm line 142, near "'login',"
BEGIN not safe after errors--compilation aborted at /opt/otrs/Kernel/Config.pm
line 234.
Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38.
BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.
could you post your Config.pm ?
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net<mailto:nils.leid...@leidex.net>
nils.leid...@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany<http://www.cebit.de> and get to know more
about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] customer database and LDAP
I did that, however, I'm getting this now:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, r...@localhost and inform them of the
time the error occurred, and anything you might have done that may have caused
the error.
More information about this error may be available in the server error log.
Apache/2.2.3 (CentOS) Server at customers.technogymusa.com Port 80
And I get the same thing when I try to do the web based installer.pl update:
http://customers/otrs/installer.pl
And when I restart OTRS, I get this:
[r...@customers Kernel]# /etc/init.d/otrs restart
Shutting down OTRS
Disable /opt/otrs/bin/PostMaster.pl ... done.
Shutting down cronjobs ...
no crontab for otrs
failed!
Starting OTRS..
Checking httpd ... done.
Checking MySQL ... done.
Checking database connect... Can't modify constant item in scalar assignment
at /opt/otrs/Kernel/Config.pm line 142, near "'login',"
BEGIN not safe after errors--compilation aborted at /opt/otrs/Kernel/Config.pm
line 234.
Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38.
BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.
Error!
May your database isn't configured yet?
Try the web installer to configure your database:
-->> http://customers.technogymusa.com/otrs/installer.pl <<--
or configure your database with README.database (DB - Setup Example)
So, I take a look at README.database, and it would seem that the DB is set up,
as it's storing tickets and everything:
I've been using this system with an LDAP customers auth, however, I would have
figured that the tables for the customer db would have been created, but
possibly not? How do I go and do just those?
Chris
Chris Johnson
IT Manager
Technogym USA
830 4th Ave South, Suite 300 | Seattle, WA 98134
Toll Free: (800) 804-0952 x 332 | Phone: (206) 623-1488 x 332
Mobile: (206) 245-6648 | Fax: (206) 623-1898
Email: cjohn...@technogymusa.com |
www.technogymusa.com<http://www.technogymusa.com/>
[cid:imageba2982.jpg@a336994a.7edc49f5]
Please visit our website for information on our Wellness Solutions at
http://www.technogymusa.com<http://www.technogymusa.com/>
Disclaimer: This message contains confidential information and is intended only
for the individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. E-mail transmission cannot be guaranteed to be
secure or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender therefore
does not accept liability for any errors or omissions in the contents of this
message, which arise as a result of e-mail transmission. If verification is
required please request a hard-copy version. Any views or opinions presented
are solely those of the author and do not necessarily represent those of the
company.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
Leideck - ITSM
Sent: Thursday, January 28, 2010 1:26 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] customer database and LDAP
Hi,
On 28.01.2010, at 22:09, Chris Johnson wrote:
I'm using OTRS 2.4.5 and I'm trying to figure out if I can configure both LDAP
lookups and have the OTRS built in customer database be searched for customer
information in tickets. I found a document stating that it could be done in
2.3, and here's the URL:
http://doc.otrs.org/2.3/en/html/x1638.html
however, I don't see mention of it in the 2.4.5 documentation. Is this valid
on both?
exactly the same !!!
Just use $Self->{CustomerUser2}
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net<mailto:nils.leid...@leidex.net>
nils.leid...@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany<http://www.cebit.de> and get to know more
about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
<>-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
[otrs] customer database and LDAP
Greetings, I'm using OTRS 2.4.5 and I'm trying to figure out if I can configure both LDAP lookups and have the OTRS built in customer database be searched for customer information in tickets. I found a document stating that it could be done in 2.3, and here's the URL: http://doc.otrs.org/2.3/en/html/x1638.html however, I don't see mention of it in the 2.4.5 documentation. Is this valid on both? Thanks, Chris Johnson IT Manager Technogym USA 830 4th Ave South, Suite 300 | Seattle, WA 98134 Toll Free: (800) 804-0952 x 332 | Phone: (206) 623-1488 x 332 Mobile: (206) 245-6648 | Fax: (206) 623-1898 Email: cjohn...@technogymusa.com | www.technogymusa.com<http://www.technogymusa.com/> [cid:image9a91cc.jpg@0da9a6e2.b0da4929] Please visit our website for information on our Wellness Solutions at http://www.technogymusa.com<http://www.technogymusa.com/> Disclaimer: This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company. <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Next ticket state -> closed successful -- on first response on ticket.
Greetings, I have an odd thing happening... I have tickets coming into my queue just fine via email, but when someone goes to respond to the ticket for the first time, the Next Action State is set to "closed successful". Now, if I go and change it to "open" then it stays open for all subsequent updates until I specifically choose to set the next ticket state to closed, or click the close button. I'd like to NOT have the first update in the ticket be automatically sent to Next ticket state of Closed. What is the most likely cause and solution? Chris Johnson IT Manager Technogym USA 830 4th Ave South, Suite 300 | Seattle, WA 98134 Toll Free: (800) 804-0952 x 332 | Phone: (206) 623-1488 x 332 Mobile: (206) 245-6648 | Fax: (206) 623-1898 Email: cjohn...@technogymusa.com | www.technogymusa.com<http://www.technogymusa.com/> [cid:imageaef9ae.jpg@4a5181ee.edcc48f3] Please visit our website for information on our Wellness Solutions at http://www.technogymusa.com<http://www.technogymusa.com/> Disclaimer: This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company. <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] (no subject)
Greetings, I'm fairly new to OTRS, so excuse the newbie questions and all, and please point me to some specific examples, if already out there. Our CEO has been impressed with our IT groups use of OTRS as a ticketing system for a couple of years now (OTRS 2.2.X). We use it pretty simply out of the box, without any real modification and fiddling (all agents and customers are internal so everybody authenticates from our LDAP/AD). He really likes that it has automated messages back to the customer letting them know of state changes, owner changes, etc... He'd like to go and implement this in regards to our service department. The catch is that they want to go and have special "States" that a ticket (service request) goes though, with notifications on each of those, and possibly auto triggers pushing the ticket along to the next state. For example, we'd have something like this: * Service Ticket Issued * Service Ticket Updated - Parts Shipment * Service Ticket Updated - Repair Scheduled * Service Ticket Updated - Repair Rescheduled * Service Ticket Completed - Parts Delivered * Service Ticket Completed - Repair Completed Now, I know that I can go and update states, via: http://doc.otrs.org/2.4/en/html/x1989.html And that's great and all, but going a bit beyond that, I'm perplexed. What I'd like to see is a "Order Parts" button or dropdown somewhere, which would then put the ticket into a "Parts Ordered" state, then a "Shipped Parts" which would put the ticket into a "Parts Shipped" state, etc I've set up a new system, loaded OTRS 2.4.5 on it, and am trying to see about that configuration. Any help or pointers in the right direction would be GREATLY appreciated. Thanks! Chris Johnson IT Manager Technogym USA 830 4th Ave South, Suite 300 | Seattle, WA 98134 Toll Free: (800) 804-0952 x 332 | Phone: (206) 623-1488 x 332 Mobile: (206) 245-6648 | Fax: (206) 623-1898 Email: cjohn...@technogymusa.com | www.technogymusa.com<http://www.technogymusa.com/> [cid:image99371d.jpg@ff2435cf.fa174be0] Please visit our website for information on our Wellness Solutions at http://www.technogymusa.com<http://www.technogymusa.com/> Disclaimer: This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company. <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
