[otrs] Cannot get mail or access internet, but intranet ok
I have had zero issues with OTRS for about 4 months, and a few days ago I stated to have this problem. I went digging through the error logs and can only find that the server cannot access my email server. Tried changing the IP of the server, reinstalling the NIC, checked the firewall setting and no success. What I use Open SUSE 10.2 and OTRS 2.2.2 I am able to access the index page without any problems http://localhost/otrs/index.pl and also from any client that is in the same subnet 111.22.3.xxx. However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool. This causes me to have problems in getting my emails delivered to the OTRS Server, as well as issues in creating tickets. Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)! This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it. Any ideas?? Christian BEGIN:VCARD VERSION:2.1 N:Petrou;Christian FN:Christian Petrou EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070606T204614Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Cannot get mail or access internet, but intranet ok
I have had zero issues with OTRS for about 4 months, and a few days ago I stated to have this problem. I went digging through the error logs and can only find that the server cannot access my email server. Tried changing the IP of the server, reinstalling the NIC, checked the firewall setting and no success. What I use Open SUSE 10.2 and OTRS 2.2.2 I am able to access the index page without any problems http://localhost/otrs/index.pl and also from any client that is in the same subnet 111.22.3.xxx. However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool. This causes me to have problems in getting my emails delivered to the OTRS Server, as well as issues in creating tickets. Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)! This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it. Any ideas?? Christian ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] OT - Cannot get mail or access internet, but intranet ok
Solution, Open SUSE 10.2 does not set the default gateway for the network card. Using netstat -rn it showed 0.0.0.0 Using route add -net default gw your gateway IP here eth0 I was able to force it to take the gateway when [EMAIL PROTECTED] did not want to. Thanks to Christoph Andy for the help!! Christian Please consider the environment before printing this email -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christoph Stoettner Sent: Monday, November 26, 2007 12:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] OT - Cannot get mail or access internet, but intranet ok Hi, perhaps it would be enough to set a default gateway. Greets Chris On Nov 26, 2007 7:38 PM, LQ Marshall [EMAIL PROTECTED] wrote: Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)! This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it. However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool. Doesn't appear to be an OTRS issue. Seems to be a network issue. The key being Network is unreachable. Indicating that the server cannot contact the DNS server. I would recommend contacting a network group. That said... Seems like you can ping locally by IP but can you ping external hosts by IP? If that doesn't work verify that you have a valid gw IP (netstat -rn ... Look for Entry on the 0.0.0.0 net). Last is check your gw/firewall (both locally and external). Your problem doesn't have anything to do with OTRS. Q out ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Mit freundlichen Grüßen / Best regards Christoph Stöttner BEGIN:VCARD VERSION:2.1 N:Petrou;Christian FN:Christian Petrou EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070606T204614Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Time Issue in OTRS
How can I change this issue? The time is W off. LOL Update Time: 195 hours 18 minutes 10/10/2007 19:45 Solution Time: 195 hours 12 minutes 10/10/2007 19:40 Thank You! Christian BEGIN:VCARD VERSION:2.1 N:Petrou;Christian FN:Christian Petrou EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070606T204614Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Can't use from: ERROR
Still tying to resolve this issue, can anyone point me in the right direction? Added another email address for a different queue, pop account works great. OTRS gets the email places in the right queue. All out bound email, or when I generate compose answer I get the following error? ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Wed Sep 26 14:03:06 2007 Message: Can't use from: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]! Enable debug for more info! Traceback (21487): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Double checked the system address for the queues, and they are correct. Anything else I can try? Christian ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Can't use from: ERROR
Double checked the system address for the queues, and they are correct. Anything else I can try? Christian Petrou│IT Department The Light Group│* 702.693.8300 x │6 702.693.8310 │* 702.217.6775 cell 6276 S. Rainbow Ste. 120 Las Vegas, NV 89118 * [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] │http://www.lightgroup.com Please consider the environment before printing this email P From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gabriele D'Andrea Sent: Thursday, September 27, 2007 12:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Can't use from: ERROR Have you selected the right system address for the new queue? - Original Message - From: Christian Petroumailto:[EMAIL PROTECTED] To: 'User questions and discussions about OTRS.org'mailto:otrs@otrs.org Sent: Wednesday, September 26, 2007 11:11 PM Subject: [otrs] Can't use from: ERROR Can anyone point me in the right direction? Just added another email address for a different queue, pop account works great. OTRS gets the email places in the right queue. All out bound email, or when I generate compose answer I get the following error? ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Wed Sep 26 14:03:06 2007 Message: Can't use from: [EMAIL PROTECTED] Enable debug for more info! Traceback (21487): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Do I need to restart OTRS for it to work right? Christian ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Can't use from: ERROR
Can anyone point me in the right direction? Just added another email address for a different queue, pop account works great. OTRS gets the email places in the right queue. All out bound email, or when I generate compose answer I get the following error? ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Wed Sep 26 14:03:06 2007 Message: Can't use from: [EMAIL PROTECTED] Enable debug for more info! Traceback (21487): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Do I need to restart OTRS for it to work right? Christian ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] What is more faster for otrs: MySQL or PostgreSQL
I agree, MySQL is MUCH better with OTRS 2.2.2 on Open SUSE 10.2 I used PostgreSQL on the first installation and it was pretty slow. Switched to MySQL, (know it better anyway) and my little box is pretty fast. Christian Petrou│IT Department The Light Group││ 702.693.8300 x │ 702.693.8310 ││ 702.217.6775 cell 6276 S. Rainbow Ste. 120 Las Vegas, NV 89118 6 [EMAIL PROTECTED] │http://www.lightgroup.com Please consider the environment before printing this email -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, September 19, 2007 1:25 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] What is more faster for otrs: MySQL or PostgreSQL Mysql hands down. On 9/19/07 3:33 PM, Rodriguez Garcia, Jose Luis [EMAIL PROTECTED] wrote: I am doing the installation of a otrs server on a Solaris box, and I will like to know what is the faster of these dabase servers for OTRS: MySQL or PostgreSQL. Jose Luis Rodriguez ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Update Time is way off
Can anyone point me in the right direction? The Update and State time on our system is way off. State: pending reminder Locked: unlock Priority: 3 normal Queue: The Light Group::L[..] Update Time: -110 hours 58 minutes 09/07/2007 20:13 Solution Time: -111 hours 2 minutes 09/07/2007 20:09 Christian │IT Department 6276 S. Rainbow Ste. 120 Las Vegas, NV 89118 Please consider the environment before printing this email P ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Problem using additional POP account
Trying to add additional users to OTRS with POP accounts, and get the following error: LINUX:/opt/otrs/bin # ./PostMasterPOP3.pl No messages ([EMAIL PROTECTED]) Connection to mail.domain.com closed. ERROR: OTRS-PM3-77 Perl: 5.8.8 OS: linux Time: Fri Sep 7 14:04:06 2007 Message: Auth for user [EMAIL PROTECTED] failed! Traceback (18722): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 It pulls the emails for the admin account but cannot send receive for user2. Also when selecting queue answer and then sendmail I get: ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Fri Sep 7 14:11:37 2007 Message: Can't use from: [EMAIL PROTECTED] Enable debug for more info! Traceback (18818): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 I know I have to missing something simple Thanks for the help in advance!! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] RE: Problem using additional POP account
Figured it out through the admin console, password was incorrect -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Petrou Sent: Friday, September 07, 2007 4:42 PM To: 'otrs@otrs.org' Subject: [otrs] Problem using additional POP account Trying to add additional users to OTRS with POP accounts, and get the following error: LINUX:/opt/otrs/bin # ./PostMasterPOP3.pl No messages ([EMAIL PROTECTED]) Connection to mail.domain.com closed. ERROR: OTRS-PM3-77 Perl: 5.8.8 OS: linux Time: Fri Sep 7 14:04:06 2007 Message: Auth for user [EMAIL PROTECTED] failed! Traceback (18722): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 It pulls the emails for the admin account but cannot send receive for user2. Also when selecting queue answer and then sendmail I get: ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Fri Sep 7 14:11:37 2007 Message: Can't use from: [EMAIL PROTECTED] Enable debug for more info! Traceback (18818): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 I know I have to missing something simple Thanks for the help in advance!! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
