Re: [otrs] Customer login and account creating
I speak from experience..but i do work in a k-12 school district, so it might be different in a business environment. Anyway the reason to not use the customer.pl is that it is way too hard for people to remember their login/password unless you can figure out how to do the ldap thing than it is so much better to use the email. I have my customers either fill out a form on a website that is emailed to an address and then received by otrs and put into the database, or they can just email an address. Very simple for people to deal with, but you still need to acknowledge that you received it and you are going to do something about it. In my experience the auto-mail that otrs sends is not enough for people but then again i do work in a school and it is a different environtment. Cody - Original Message - From: "s taylor" <[EMAIL PROTECTED]> To: Sent: Monday, June 26, 2006 12:28 PM Subject: Re: [otrs] Customer login and account creating Hello. What is the reason one would not want to use customer.pl? Would the interaction then be by E-mail only? Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Permissions
Hi, I am running SuSE 9.3 with otrs 2.0.4..i am having problems with permissions. The only way i can get the web part to work is to make the user wwwrun and so since it the user is wwwrun i cannot run the cron jobs and so the email part does not work. Any ideas on how to get this to work? Thanks Cody ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] cron jobs
I was looking through recent postings and saw some conversation about the cron jobs being installed. Just out of curiosity i was wondering what jobs are crucial? Which ones can i live with out. I am asking because for some reason i cannot get them to work all of them return errors saying permission denied i am almost 100 percent sure it is because the user that runs the job and the user that has permission to those files are different. Anyway about everyday i get about 1000+ messages in /var/mail/root saying Date: Wed, 5 Apr 2006 09:30:01 -0600 (MDT)From: Cron Daemon <[EMAIL PROTECTED]>To: [EMAIL PROTECTED]Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null /bin/sh: /opt/otrs/bin/PostMasterPOP3.pl: Permission denied any ideas? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Password
Is there a way to make it so that all the users you create automatically get the same password? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How to change autoresponse
That is what i ran in the first place i did sh SetPermissions.sh /opt/otrs wwwrun nogroup On Wed, 22 Mar 2006 19:58:18 +0100 "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote: Cody Grosskopf wrote: Thats what i got around to thinking though i cannot get sysconfig to work correctly. I think it could be a permission issue i get this error when i try to use sysconfig Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Mar 22 09:12:23 2006 Message: Can't write ConfigItem! Traceback (4201): Module: Kernel::Modules::AdminSysConfig::Run (v1.38) Line: 147 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 Have you ever had this problem? I have the owner of /opt/otrs as wwwrun:nogroup thats the only way i could get it to run. Have you tried running /opt/otrs/bin/SetPermissions.sh? Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How to change autoresponse
Thats what i got around to thinking though i cannot get sysconfig to work correctly. I think it could be a permission issue i get this error when i try to use sysconfig Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Mar 22 09:12:23 2006Message: Can't write ConfigItem!Traceback (4201): Module: Kernel::Modules::AdminSysConfig::Run (v1.38) Line: 147 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 Have you ever had this problem? I have the owner of /opt/otrs as wwwrun:nogroup thats the only way i could get it to run. Thanks - Original Message - From: [EMAIL PROTECTED] To: otrs@otrs.org Sent: Wednesday, March 22, 2006 12:19 AM Subject: AW: [otrs] How to change autoresponse Hello, go to the admin panel, and then select sysconfig. Then select framework and then frontend:customer. In this section you can configure the messages. Vielen Dank, Shawn Beasley Support IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web: http://www.cfc-callcenter.de -Ursprüngliche Nachricht-Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Cody GrosskopfGesendet: Dienstag, 21. März 2006 19:09An: User questions and discussions about OTRS.orgBetreff: Re: [otrs] How to change autoresponse maybe i'm new to this but that makes no sense to me - Original Message - From: [EMAIL PROTECTED] To: otrs@otrs.org Sent: Tuesday, March 21, 2006 9:57 AM Subject: AW: [otrs] How to change autoresponse Config Options: Framework -> Frontend::Customer Vielen Dank, Shawn Beasley Support IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web: http://www.cfc-callcenter.de -Ursprüngliche Nachricht-Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Cody GrosskopfGesendet: Dienstag, 21. März 2006 18:32An: otrs@otrs.orgBetreff: [otrs] How to change autoresponse How do you change the auto response for people who have just added themselves as a new user? ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting f|r Ihr OTRS System?=> http://www.otrs.de/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting f|r Ihr OTRS System?=> http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How to change autoresponse
maybe i'm new to this but that makes no sense to me - Original Message - From: [EMAIL PROTECTED] To: otrs@otrs.org Sent: Tuesday, March 21, 2006 9:57 AM Subject: AW: [otrs] How to change autoresponse Config Options: Framework -> Frontend::Customer Vielen Dank, Shawn Beasley Support IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web: http://www.cfc-callcenter.de -Ursprüngliche Nachricht-Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Cody GrosskopfGesendet: Dienstag, 21. März 2006 18:32An: otrs@otrs.orgBetreff: [otrs] How to change autoresponse How do you change the auto response for people who have just added themselves as a new user? ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting f|r Ihr OTRS System?=> http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] How to change autoresponse
How do you change the auto response for people who have just added themselves as a new user? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Navigation bar pictures
I have a new fresh install of OTRS 2.0.4 and I can login through both the index and customer interfaces and the only problem is that the pictures on the navigation bar do not load so i figured it was a permission problem so i ran the SetPermissions.sh and it executes and runs fine i use the syntax sh SetPermissions.sh /opt/otrs otrs wwwrun it executes with no errors. Now i do an ls -l in /opt/otrs and all the subdirectories are wwwrun:nogroup except for var and Kernel they are otrs:nogroup so i tried manually to set them to wwwrun:nogroup and that still didnt work any ideas? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS+modperl problem?
I have a fresh install of SuSE 9.3 with apache 2.0.53 and mod perl installed though maybe not correctly. My problem is that when i try to go to http://localhost/otrs/installer.pl or any of the other pl files in there it tries to download the pl file instead of trying to execute it. I have tried reinstalled mod perl and apache and otrs a couple times and that did nothing for me i think maybe it has something to do with the mime type but i'm not sure. Anyone have any ideas? thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
