Re: [otrs] How is FAQ used? FAQ help suggestions
Is this a wise ass comment? I got a legit query and you waste my time? Why? You stupid f_ - Original Message - From: "Maurice James Ny" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago Subject: RE: [otrs] How is FAQ used? FAQ help suggestions You have to create your FAQ from scratch. Common problems with common solutions Question: How do I restart my computer running windows XP Solution: Click on “Start” , click “Turn off computer”. When prompted select from the drop down box that appears “Restart” From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Friday, November 30, 2007 3:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support - Original Message - From: "Shawn Beasley" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim > How can I promote a ticket answer to faq? how are you fellas using > FAQ? You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at [EMAIL PROTECTED] ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann -- Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] What does FAQ do and how does it do it/
how is faq used? Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support - Original Message - From: "Shawn Beasley" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim > How can I promote a ticket answer to faq? how are you fellas using > FAQ? You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at [EMAIL PROTECTED] ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] How is FAQ used? FAQ help suggestions
What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support - Original Message - From: "Shawn Beasley" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim > How can I promote a ticket answer to faq? how are you fellas using > FAQ? You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at [EMAIL PROTECTED] ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] How is FAQ used? FAQ help suggestions
I would like to add FAQs but I can not see how to do this in otrs or in the faq.pl site. How can I promote a ticket answer to faq? how are you fellas using FAQ? Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] How do I promote a ticket answer to faq?
Hi, I have my faq.pl page up. When an agent answers a queue item, how is the answer make a FAQ that will show on the faq.pl page. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Email option in Queue view
Hi, the email option to send "empty" email to a ticket creator is now blanked out or not available in my otrs. This has been working and I do not believe I changed anything. How do I get this email option back to respond to ticket queries? This is in the ticket view at right under Contact Customer the phone option is there, email has dropped out. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] cron job for auto email checker
In running the Cron.sh as my user jromano and as root I get the Check the $HOME (/etc/passwd) of the OTRS user. It must be the root dir of your OTRS system Maybe copy /etc/passwd to opt/otrs? Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support - Original Message - From: "Manoj Patwardhan" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Monday, November 26, 2007 8:34:45 AM (GMT-0600) America/Mexico_City Subject: Re: [otrs] cron job for auto email checker Hi Jim, There is a script that lets you install the necessary cron jobs. I think it is Cron.sh in the bin directory. I ran that script (after modifying the time intervals I wanted the jobs to repeat in) and it did the installation fine. Hope this answers your question. - Manoj On Nov 26, 2007, at 5:30 AM, DataForce CRM wrote: hi, got email running and thank you for fine support. now I want to do a cron job in crontab. My otrs does not have a crontab file. do I make this and put in the cron job command? on restart I see message that "no crontab" and I do see the "cron" starting , but the email is not being checked. so i think i need to make a crontab. is this a directory or a file with the cron in it like */10 * * * $HOME/bin/Postmaster.pl ( I have read and reread the documentation) Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] cron job for auto email checker
hi, got email running and thank you for fine support. now I want to do a cron job in crontab. My otrs does not have a crontab file. do I make this and put in the cron job command? on restart I see message that "no crontab" and I do see the "cron" starting , but the email is not being checked. so i think i need to make a crontab. is this a directory or a file with the cron in it like */10 * * * $HOME/bin/Postmaster.pl ( I have read and reread the documentation) Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please
Yes I have read the manual. This is suse 10.2. Line 9 of Config.pm is FQDN is support.dataforcecrm.com JR - Original Message - From: "Andy Lubel" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" , "otrs" Sent: Wednesday, November 21, 2007 3:11:23 PM (GMT-0600) America/Chicago Subject: RE: [otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please bad credentials: "Message: Auth for user [EMAIL PROTECTED] failed!" whats at line 9 of your config.pm? Unquoted string "elf" may clash with future reserved word at /opt/otrs/Kernel/Config.pm line 9. Name "main::elf" used only once: possible typo at line 9. what OS is this? have you read the manual yet? ________ From: [EMAIL PROTECTED] on behalf of DataForce CRM Sent: Wed 11/21/2007 10:25 AM To: otrs Subject: [otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please I re-installed, in my mail server I got [EMAIL PROTECTED] I set up pop3 in otrs and on checking using the /PostMasterPOP3 I get the below. Why does it fail? What do I have to do? [EMAIL PROTECTED]:/opt/otrs/bin> ./PostMasterPOP3.pl Unquoted string "elf" may clash with future reserved word at /opt/otrs/Kernel/Config.pm line 9. Name "main::elf" used only once: possible typo at line 9. ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Wed Nov 21 12:28:22 2007 Message: Auth for user [EMAIL PROTECTED] failed! Traceback (10390): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 [EMAIL PROTECTED]:/opt/otrs/bin> ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please
I re-installed, in my mail server I got [EMAIL PROTECTED] I set up pop3 in otrs and on checking using the /PostMasterPOP3 I get the below. Why does it fail? What do I have to do? [EMAIL PROTECTED]:/opt/otrs/bin> ./PostMasterPOP3.pl Unquoted string "elf" may clash with future reserved word at /opt/otrs/Kernel/Config.pm line 9. Name "main::elf" used only once: possible typo at line 9. ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Wed Nov 21 12:28:22 2007 Message: Auth for user [EMAIL PROTECTED] failed! Traceback (10390): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 [EMAIL PROTECTED]:/opt/otrs/bin> ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Content of PostMasterPOP3 Command // Re: [otrs] cant get emails to go into otrs
[EMAIL PROTECTED]:/opt/otrs/bin> ./PostMasterPOP3.pl Unquoted string "elf" may clash with future reserved word at /opt/otrs/Kernel/Config.pm line 9. Name "main::elf" used only once: possible typo at line 9. ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Wed Nov 21 05:44:40 2007 Message: Auth for user [EMAIL PROTECTED] failed! Traceback (9678): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Wed Nov 21 05:44:40 2007 Message: Auth for user [EMAIL PROTECTED] failed! Traceback (9678): Module: main::FetchMail (v1.25) Line: 162 Module: ./PostMasterPOP3.pl (v1.25) Line: 125 [EMAIL PROTECTED]:/opt/otrs/bin> - Original Message - From: "Torsten Thau" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Wednesday, November 21, 2007 9:31:55 AM (GMT) Africa/Casablanca Subject: Re: [otrs] cant get emails to go into otrs -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 DataForce CRM schrieb: > I have read the documentation and set up my mail server and the pop 3 in > otrs. I just can not get emails into OTRS. > > Is there a mail server that OTRS uses on the OTRS server that I can check to > see if running? > > Can someone suggest checkpoints I can go over to see where I went wrong? > > Thank you. In order to check this, please run... /bin/PostMasterPOP3.pl ...in the command line and tell what happens. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHQ/sKvXo8m5PgoXQRAsfaAJ4vHQ06mEuqnYKrlkreZaY/goKjRgCggLXY n+ui1vGYK+b7sev5ByDjbSw= =oUuc -END PGP SIGNATURE- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] how do I get emails into OTRS where is check mail button
How is email checked in OTRS? I do not see a GET MAIL or CHECK MAIL button anywhere. I am trying to check my pop 3 mail. JR - Original Message - From: "Eric Leung" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Tuesday, November 20, 2007 9:27:40 AM (GMT-0600) America/Chicago Subject: Re: [otrs] email checking OTRS by itself cannot auto-check for emails. The PostMasterPOP3.pl script does the checking and it must be set up in the cron to do this automatically on a schedule. On Tue, 20 Nov 2007, DataForce CRM wrote: > Andy, > > Thank you for your kind reply. Does this mean that otrs does not auto check > emails? > > JR > - Original Message - > From: "Andy Lubel" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS.org" > Sent: Monday, November 19, 2007 8:31:31 AM (GMT-0600) America/Mexico_City > Subject: RE: [otrs] email checking > > Perl c:\otrs\bin\PostMasterPOP3.pl > > If you think you have a correct pop information that will bring in mail. To > automate it you would use CronW for windows or cron on unix's. > > > > -Andy Lubel > > > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM > Sent: Monday, November 19, 2007 6:31 AM > To: otrs > Subject: [otrs] email checking > > Does an email service need to be running on the otrs server ? Sendmail or > postfix? I can not get OTRO to bring in mail. > My pop settings are right. > > Regards, > > Jim Romano > GM - 817-886-0380 - Skype: DataForceCRM > http://www.dataforcecrm.com > Visit site for Live Demos, Screenshots, & Customer Support > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] email checking
Andy, Thank you for your kind reply. Does this mean that otrs does not auto check emails? JR - Original Message - From: "Andy Lubel" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Monday, November 19, 2007 8:31:31 AM (GMT-0600) America/Mexico_City Subject: RE: [otrs] email checking Perl c:\otrs\bin\PostMasterPOP3.pl If you think you have a correct pop information that will bring in mail. To automate it you would use CronW for windows or cron on unix's. -Andy Lubel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of DataForce CRM Sent: Monday, November 19, 2007 6:31 AM To: otrs Subject: [otrs] email checking Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] FQDN settings after the fact
Hi, I foolishly set up OTRS before editing etc/hosts correctly. OTRS has read the server IP so now I can only get to OTRS using http://xx.xxx.xx.xx/otrs/customer.pl How do I fix this? I have tried to add lines to Config.pm but it dont take. thanks, JR ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] email checking
Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] cant get emails to go into otrs
I have read the documentation and set up my mail server and the pop 3 in otrs. I just can not get emails into OTRS. Is there a mail server that OTRS uses on the OTRS server that I can check to see if running? Can someone suggest checkpoints I can go over to see where I went wrong? Thank you. JR ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Change company name and logo
Where is the config item to change the company name in customer and faq.pl? and please explain that "do not edit Default.pm" which file should be edited? Config.pm Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Change company name and logo
thank you, and I just dont get what you said. is the bar that has logo and company name only edited by changing an image or is there a config line where I can substitute my company name? jr - Original Message - From: "EDV Tekomedia" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Thursday, November 15, 2007 7:10:58 AM (GMT-0600) America/Mexico_City Subject: Re: [otrs] Change company name and logo Sorry mate, but your question has already been answered. Take a look at this: http://www.mail-archive.com/otrs%40otrs.org/msg19993.html Greetings EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 --- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober DataForce CRM schrieb: > Where is the config item to change the company name in customer and faq.pl? > > and please explain that "do not edit Default.pm" which file should be edited? > Config.pm > > Regards, > > Jim Romano > GM - 817-886-0380 - Skype: DataForceCRM > http://www.dataforcecrm.com > Visit site for Live Demos, Screenshots, & Customer Support > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Can otrs capture an incoming email and create a queue item?
I am a newby but learn fast. the email section is confusing .how do I set up an the tool to capture emails? meaning our customers send an email to [EMAIL PROTECTED] and the email causes a record in OTRS? I control the company mailserver. -- Thank you, Jim Romano DataForceCRM.com 214-717-5508 For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] How is logo changed on Customer.pl?
-- Thank you, Jim Romano DataForceCRM.com 214-717-5508 For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] error Module KernelModules not found
hi got otrs loaded fine except for the faq and public.pl please tell me how tofix. thnks Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Sep 28 22:35:33 2007 Message: Module 'Kernel::Modules::' not found! Traceback (6454): Module: Kernel::System::Web::InterfacePublic::Run (v1.12) Line: 184 Module: /opt/otrs/bin/cgi-bin/public.pl (v1.3) Line: 47 -- Thank you, Jim Romano DataForceCRM.com 214-717-5508 For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Fwd: can not login in after install
Ubuntu gutsy Mysql I have reinstalled and still get this error. I have installed on Ubuntu Gutsy server and went thru the installer.pl. I am then told to login using [EMAIL PROTECTED] as url. When I click on the given url I get an error. that says [EMAIL PROTECTED] password no. i do not get a login screen this error is caused by clicking on the url in the last page of the installer.pl form. Please advise if you can. JR final page of installer.pl: Start page: http://support.dataforcecrm.com/otrs/index.pl User: [EMAIL PROTECTED] Password: root Have a lot of fun! Your OTRS Team Error on clicking on above url. [ OTRS ] Sat Nov 10 12:18:40 2007 Error: Access denied for user 'otrs'@'localhost' (using password: NO) Comment:Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sat Nov 10 12:18:40 2007 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (4190): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 -- Thank you, Jim Romano DataForceCRM.com 214-717-5508 For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation [EMAIL PROTECTED] -- Thank you, Jim Romano DataForceCRM.com 214-717-5508 For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Fwd: can not login in after install
Ubuntu gutsy Mysql I have reinstalled and still get this error. I have installed on Ubuntu Gutsy server and went thru the installer.pl. I am then told to login using [EMAIL PROTECTED] as url. When I click on the given url I get an error. that says [EMAIL PROTECTED] password no. i do not get a login screen this error is caused by clicking on the url in the last page of the installer.pl form. Please advise if you can. JR final page of installer.pl: Start page: http://support.dataforcecrm.com/otrs/index.pl User: [EMAIL PROTECTED] Password: root Have a lot of fun! Your OTRS Team Error on clicking on above url. [ OTRS ] Sat Nov 10 12:18:40 2007 Error: Access denied for user 'otrs'@'localhost' (using password: NO) Comment:Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sat Nov 10 12:18:40 2007 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (4190): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 -- Thank you, Jim Romano DataForceCRM.com 214-717-5508 For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
