Re: [otrs] How to get the value of a dynamic field in an event module
Hello Bernard,
the support of dynamic field Values in the ticket object seems to be
completely missing, I opened a bug a couple of days ago, I think your
issue is related to mine:
http://bugs.otrs.org/show_bug.cgi?id=8551
Cheers,
David
Am 14.06.12 12:12, schrieb Bernard Chambon:
Hello,
I want to run an action , using event, according to the value of a
dynamic field
( dynamic field is a check box, let say "IsCompanyTicket")
The current situation :
dynamic field created and associated to Customer::Frontend
new ConfigItem added in Kernel/Config/Files/Ticket.xml
Event module created in Kernel/System/Ticket/Event/
In that module, I can see (print) the dynamic Field name
DynamicField_IsCompanyTicket, th'at's ok
* but I DON'T know how to get the value*
I meant that something like :
/my $df_value = $Ticket{DynamicField_IsCompanyTicket};
/
/ doesn't work, /I got no value
I have tried with checkbox but also textfield.
I don't kown where to look for in documentation ?
Best regards.
---
Bernard CHAMBON
IN2P3 / CNRS
04 72 69 42 18
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Re: [otrs] OTRS 3.1: Making dynamic fields searchable
Hi Frank, you have to enable Dynamic fields in each view in Sysconfig: Ticket -> Frontend::Agent::Ticket::View In your case it is Ticket -> Frontend::Agent::Ticket::ViewSearch There, enable this section by checking the box: Ticket::Frontend::AgentTicketSearch###DynamicField and add your DynamicField keys, followed by 1 DynamicFields are really a cool new feature, but not well documented... It took me quite a while to find out how it is used. Cheers, David Am 19.04.12 15:09, schrieb Frank Thommen: Hi, I recently successfully upgraded from OTRS 3.0.x to 3.1.3 and all Free Fields were converted into Dynamic Fields. But I now sadly miss the possibility to use them in a search. This was possible with Free Fields in OTRS 3.0.x. Google and the OTRS documentation didn't help. Can anyone give me a hint, how Dynamic Fields can be made searchable? Thanks in advance frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Wrong System-Email after Upgrade
Hi Wolfgang, I think upgrading directly to 2.3 (2.3.6) makes more sense. See the UPGRADING -File of Version 2.3.6: These instructions are for people upgrading OTRS from "2.2" to "2.3". Upgrades from Versions 2.x to 2.(x+1) are imho supported, perhaps this solves your problem. For your own sake, please try upgrading with a test system first ;) Good Luck and Cheers, David Am 17.04.12 14:11, schrieb Wolfgang: So i guess that no one has an idea how to fix this? Wolfgang Am 2012-04-03 14:25, schrieb Wolfgang: Hello, i am still using otrs 2.2.7 and want to upgrade to 3.1. I just tried to upgrade to 2.2.8 but after the upgrade the following happens: i do have many companies/customers. and each has it's own queue and own system-address. when i login as a customer of company1 and create a ticket, this customer gets a notification with the email-adress(from) of company2. this should not happen, since the companies should not know of each other... how can i fix this? greetings Wolfgang - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] usage of DynamicField values in responses
Hello List, This one is for the 3.1 hackers and developers ;) I set up several key value pairs for a DynamicField Dropdown called 'language' : key - value: - de - german en - english fr - french I was wondering if DynamicFields are usable within my system Responses, so I set the key 'en' for a sample ticket. http://dev.otrs.org/cvs/Kernel/System/Ticket.html says that the Tikcet Object contains this information, so I tried it out, by setting this in my Response: you speak . This works fine, but it only shows me the key: "you speak en" So, how do I get the value: "you speak english" ? Cheers, David - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Привет!
Ruslan wrote > Привет! > > Как дела? > > хорошо! Спасибо, что спросил. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] split OTRS, transfer Queues
Hi people, I wonder if it's possible to split an existing OTRS into two by migratiing selected Queues to a freshly installed instance. Of course, I could create a clone of the existing OTRS and delete/deactivate the corresponding queues on each instance, but i'd prefer a clean install. Any hints oder best practices? OTRS 2.3.4 cheers, David - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Package Manager issue
Hi, > I get this error when i got to the Package Manager section: > > > Software error: > > ERROR: Need write permission in OTRS home > Try: $OTRS_HOME/bin/SetPermissions.pl !!! > I have installed otrs on a ubuntu 10.04 default LAMP and Email installation. > r...@nagios:~# /usr/share/otrs/bin/SetPermissions.pl /usr/share/otrs/ > bin/SetPermissions.pl <1.10.2.1> - set OTRS file permissions > Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ > Setting permissions on /usr/share/otrs/ > Setting permissions on /usr/share/otrs//var > Setting permissions on /usr/share/otrs//bin/* > Setting permissions on /usr/share/otrs//scripts/*.pl > Setting permissions on Kernel/Config.pm > Setting owner rw and group ro permissions on /usr/share/otrs// > r...@nagios:~# ls -l /usr/share/otrs/ > total 20 > drwxrwxr-x 4 otrs nogroup 4096 2010-06-02 12:40 bin > drwxrwxr-x 7 otrs nogroup 4096 2010-06-02 12:40 Kernel > -rw-rw-r-- 1 otrs nogroup 6863 2010-02-07 23:30 maintainance.html.dist > lrwxrwxrwx 1 root root 20 2010-06-02 12:40 RELEASE -> > ../doc/otrs2/RELEASE > drwxrwxr-x 6 otrs nogroup 4096 2010-06-02 12:40 scripts > lrwxrwxrwx 1 root root 13 2010-06-02 12:40 var -> /var/lib/otrs > r...@nagios:~# > > Can anyone help me? This file may help : /usr/share/doc/otrs2/README.Debian Cheers, David - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Disable customer interface
Hi Guillaume, I use the Apache Config for this: # RewriteEngine On # Customer Portal deactivated: RewriteRule /customer.pl /index.pl [R=301,L] ### this leads to the agent login. you may also use a container: ## Order deny,allow Deny from all # Regards, David Guillaume Rehm schrieb: > Hi all, > > Is it possible to disable the customer interface > (http://server/otrs/customer.pl) by configuration ? I have renamed > customer.pl file but updates recreate it. > > Do you have an idea, a solution ? > > Thanks in advance. > > And OTRS is a great / wonderful product. > -- > Guillaume REHM > Centre de Ressources Informatiques > Responsable Sécurité du Système d'Information (RSSI) > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal Joffre > BP 51029 > 67070 Strasbourg > > tél: 03 88 25 28 23 > fax: 03 88 25 28 03 > mail: guillaume.r...@bnu.fr > web: http://www.bnu.fr > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Soucecode Question: AgentTicketMove Module
Hello List, I recently updated my OTRS 2.2.7 to 2.3.4. I was using a customized code snipped that changed the TicketFreeText1 and -2 every Time when the Ticket was moved to another Queue (see examples in Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm ) This worked pretty good. In OTRS 2.3.4 not... After hours of debugging I found out that in Kernel/Modules/AgentTicketMove.pm in Line 591ff all TicketFreeTexts are set back to their old values. I commented the # set ticket free text - section out, so everything is fine now :) Now to the question I have: Why is this call to set the TicketFreeText in the AgentTicketMove Module existing? Because even when deactivated, the TicketFreetexts remain when moving a Ticket into another Queue (disregarding my customizing). I just don't want to deactivate original code parts without knowing the reason for their existence ...* Best regards, David * - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
