[otrs] Moving DB from MySQL to MSSQL
Hi all, i'm searching for anyone that can help me to migrate MySQL otrs tables to MSSQL. We have an otrs installation running from 2 years. Now we had decided to remove MySQL server since we have a new fresh MSSQL server for another application and we weould use it even for otrs. Can anyone help me Thanks Davide Bortolini Servizi IT [EMAIL PROTECTED] phone: +39 0422 784784 - fax: +39 0422 784788 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Agent add Note and notifications
Hi, when i add a note to a ticket, by default the owner is notified. Is it possible to notyfy the customer too that someone added a note?? Thanks Davide Bortolini . [EMAIL PROTECTED] phone: +39 0422 784784 - fax: +39 0422 784788 DOpla S.p.A. Via Nuova Trevigiana, 126 Casale sul Sile (TV) - Italy phone: +39 0422 7848 - fax: +39 0422 784788 www.dopla.it Questo messaggio è stato spedito da DOplaS.p.A. Il suo contenuto e gli eventuali allegati sono strettamente confidenziali e ne sono vietati la diffusione e l'uso non autorizzato. L'azienda non assume inoltre nessuna responsabilità per eventuali intercettazioni, modifiche o danneggiamenti. Qualora il presente messaggio Le fosse pervenuto per errore, Le saremmo grati se lo distruggesse e ce ne comunicasse via e-mail l'errata ricezione all'indirizzo [EMAIL PROTECTED] This message is being sent from DOpla S.p.A. and may contain privileged and confidential information intended solely for person to whom it is addressed. If you think, for any reason, that this message may have been addressed to you in error, you must not disseminate, copy, use, disclose or take any action or reliance on it, and we would ask you to delete it immediately without retaining a copy and notify us by sending an e-mail to [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Agent add Note and notifications
Hi, when i add a note to a ticket, by default the owner is notified. Is it possible to notyfy the customer too that someone added a note?? Tahnks Davide Bortolini System Administrator [EMAIL PROTECTED] phone: +39 0422 784784 - fax: +39 0422 784788 DOpla S.p.A. Via Nuova Trevigiana, 126 Casale sul Sile (TV) - Italy phone: +39 0422 7848 - fax: +39 0422 784788 www.dopla.it Questo messaggio è stato spedito da DOplaS.p.A. Il suo contenuto e gli eventuali allegati sono strettamente confidenziali e ne sono vietati la diffusione e l'uso non autorizzato. L'azienda non assume inoltre nessuna responsabilità per eventuali intercettazioni, modifiche o danneggiamenti. Qualora il presente messaggio Le fosse pervenuto per errore, Le saremmo grati se lo distruggesse e ce ne comunicasse via e-mail l'errata ricezione all'indirizzo [EMAIL PROTECTED] This message is being sent from DOpla S.p.A. and may contain privileged and confidential information intended solely for person to whom it is addressed. If you think, for any reason, that this message may have been addressed to you in error, you must not disseminate, copy, use, disclose or take any action or reliance on it, and we would ask you to delete it immediately without retaining a copy and notify us by sending an e-mail to [EMAIL PROTECTED] jpgVqupyC5vYQ.jpg Description: JPEG image ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Rif: Re: [otrs] Agent add Note and notifications
Yes, but the customer didn't receive an email. It's only able to view note. I would like to notify the customer when a note is added! Davide Salvador Manzo [EMAIL PROTECTED] Inviato da: [EMAIL PROTECTED] 09/03/2007 17.20 Per favore, rispondere a User questions and discussions about OTRS.org otrs@otrs.org Per User questions and discussions about OTRS.org otrs@otrs.org CC Oggetto Re: [otrs] Agent add Note and notifications You should also be able to change the note to note-external with the same effect. On 3/9/07 04:01, David Sexton [EMAIL PROTECTED] wrote: Hi Davide, From my understanding, the purpose of notes is to add data to the ticket that agents can see, but the customer cannot. The 'Compose Answer (email) adds information to the ticket like a note, but also sends it to the customer. Dave -Original Message- From: Davide Bortolini [mailto:[EMAIL PROTECTED] Sent: 09 March 2007 11:02 To: otrs@otrs.org Subject: [otrs] Agent add Note and notifications Hi, when i add a note to a ticket, by default the owner is notified. Is it possible to notyfy the customer too that someone added a note?? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Autoset responsible
Hi all, i'm using otrs for manage requests from users. I need to set automatically a responsible id for each ticket comes from email. If i set ResponsibleAutoSet it sets responsible to uid 1. It is a way to set what responsible id I want?? Thanx Davide Bortolini___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
