In the Queue view
there are a list of 'quick action' items for each ticket such as Zoom, Priority,
Note, History etc. I'd like to add Remove to this to speed up dealing with
spurious/junk mail. I suspect that I need to add something similar to the
following into the config file:
$Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} =
{
'Action' => 'AgentTicketHistory',
'Link' => 'Action=""> 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Description' => 'Shows the ticket history!',
'Name' => 'History'
};
'Action' => 'AgentTicketHistory',
'Link' => 'Action=""> 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Description' => 'Shows the ticket history!',
'Name' => 'History'
};
I'd be grateful for
the exact syntax and apologise if this has been asked
before.
Thanks
Dom
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