[otrs] Change of Ticket Number...
Hi. At present, the ticket number is "201002051226" for example.. Now if I change it to something more simple like "0321" will the OTRS system still hook and match the old open tickets with the longer number?? Thanks in advance. ____ Doug Hall IT Operations Manager Dir Fax Mobile Email +44 (0)1179 303 420 +44 (0)1179 303 451 +44 (0)7966 343 084 dh...@com2com.com<mailto:dh...@com2com.com> Committed 2 Communications Ltd 2nd Floor, The Pithay. Bristol. BS1 2NB. UK General Web +44 (0)1179 303 450 http://www.com2com.com<http://www.com2com.com/> NTT Fundraising is a trading name of Committed 2 Communications Ltd. For more information visit www.nttfundraising.co.uk Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 2ND FLOOR THE PITHAY, ALL SAINTS STREET, BRISTOL, BS1 2NB, United Kingdom Registered In England, Registered Trading Number: 06458746 <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] "a message should have a body"
Is there a fix for the above.?! All I can find on the internet is to remove the routine that checks this.. Doug Hall IT Operations Manager Dir Fax Mobile Email +44 (0)1179 303 420 +44 (0)1179 303 451 +44 (0)7966 343 084 dh...@com2com.com<mailto:dh...@com2com.com> Committed 2 Communications Ltd 2nd Floor, The Pithay. Bristol. BS1 2NB. UK General Web +44 (0)1179 303 450 http://www.com2com.com<http://www.com2com.com/> NTT Fundraising is a trading name of Committed 2 Communications Ltd, a UK company offering specialist services to the charity sector in telephone fundraising, as well as recruitment, donor relationship management, direct debit and BACs Bureau services - to name a few. For more information visit www.nttfundraising.co.uk. Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 2ND FLOOR THE PITHAY, ALL SAINTS STREET, BRISTOL, BS1 2NB, United Kingdom Registered In England, Registered Trading Number: 06458746 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OPENNMS SOAP Problem..
No matter how hard I try.. OpenNMS integration won't install as it cant see SOAP. I installed it manually via ROOT, using CPAN via root.. NOTHING.. r...@c2c-intranet1:/opt/otrs/bin# ./otrs.checkModules o CGIok (v3.45) o Date::Pcalcok (v1.2) o Date::Format...ok (v2.22) o DBIok (v1.607) o DBD::mysql.ok (v4.008) o Digest::MD5ok (v2.39) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v5.819) o Encode::HanExtra...ok (v0.23) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.08) o Mail::Internet.ok (v2.04) o MIME::Toolsok (v5.427) o Net::DNS...ok (v0.65) o Net::POP3..ok (v2.29) o Mail::POP3Client...ok (v2.18 ) o IO::Socket::SSL.ok (v1.30) o Net::IMAP::Simple..ok (v1.17) o Net::IMAP::Simple::SSL..ok (v1.3) o Net::SMTP..ok (v2.31) o Authen::SASLok (v2.12) o Net::SMTP::SSL..ok (v1.01) o Net::LDAP..ok (v0.39) o GD.ok (v2.39) o GD::Textok (v0.86) o GD::Graph...ok (v1.44) o GD::Graph::linesok (v1.15) o GD::Text::Align.ok (v1.18) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.015) o SOAP::Lite.ok (v0.710.06) o XML::Parserok (v2.36) ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Sep 23 11:11:55 2009 Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed! Traceback (13744): Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 Module: Kernel::System::Package::PackageInstall (v1.106) Line: 374 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.81) Line: 1392 Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 670 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ____ Doug Hall IT Operations Manager Dir Fax Mobile Email +44 (0)1179 303 420 +44 (0)1179 259 954 +44 (0)7966 343 084 dh...@com2com.com<mailto:dh...@com2com.com> Committed 2 Communications Ltd 7th Floor, Whitefriars. Lewins Mead. Bristol. BS1 2NT. UK *** PLEASE NOTE CHANGE OF ADDRESS FROM 19th SEPTEMBER 2009 *** 2nd Floor, The Pithay. Bristol. BS1 2HZ. UK General Web +44 (0)1179 303 450 http://www.com2com.com<http://www.com2com.com/> NTT Fundraising is a trading name of Committed 2 Communications Ltd, a UK company offering specialist services to the charity sector in telephone fundraising, as well as recruitment, donor relationship management, direct debit and BACs Bureau services - to name a few. For more information visit www.nttfundraising.co.uk. Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 7th Floor, Whitefriars, Lewins Mead, Bristol BS1 2NT, United Kingdom Registered In England, Registered Trading Number: 06458746 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FW: Funny Apache Errors..
Further to yesterdays email about it wanting to down load the .pl files, every morning I have to run these commands... /opt/otrs/bin/SetPermissions.pl --otrs-user=otrs --web-user=www-data /opt/otrs chmod 777 /opt/otrs/var/tmp/ -R chmod 777 /opt/otrs/var/article/ -R service apache2 restart Any ideas why?? From: Doug Hall Sent: 10 September 2009 11:08 To: 'otrs@otrs.org' Subject: Funny Apache Errors.. OTRS = Good times.! Installed it about 18 months ago, and has been used full on since.. Database is now 2.2Gb.. The server it WAS on was struggling a little. Now I created a monster server with shed loads of space, power and memory.. Installed Ubuntu 9.04 server, Apache2 with Mod_Perl etc etc.. reinstalled otrs 2.4.4, and move the DB across.. Now I have these few niggly problems.. Sometimes, randomly, when browsing to http://helpdesk/otrs/index.pl/public.pl/customer.pl, it attempts to download the .pl file instead.. Also, I am constantly getting these errors in the apache2 error.log:- [Thu Sep 10 10:56:28 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1559 Millions of them... Any help clearing up the niggles will be most appreciated.. Thanks in advance.. ____ Doug Hall IT Operations Manager Dir Fax Mobile Email +44 (0)1179 303 420 +44 (0)1179 259 954 +44 (0)7966 343 084 dh...@com2com.com Committed 2 Communications Ltd 7th Floor, Whitefriars. Lewins Mead. Bristol. BS1 2NT. UK *** PLEASE NOTE CHANGE OF ADDRESS FROM 19th SEPTEMBER 2009 *** 2nd Floor, The Pithay. Bristol. BS1 2HZ. UK General Web +44 (0)1179 303 450 http://www.com2com.com NTT Fundraising is a trading name of Committed 2 Communications Ltd, a UK company offering specialist services to the charity sector in telephone fundraising, as well as recruitment, donor relationship management, direct debit and BACs Bureau services - to name a few. For more information visit www.nttfundraising.co.uk. Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 7th Floor, Whitefriars, Lewins Mead, Bristol BS1 2NT, United Kingdom Registered In England, Registered Trading Number: 06458746 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Funny Apache Errors..
OTRS = Good times.! Installed it about 18 months ago, and has been used full on since.. Database is now 2.2Gb.. The server it WAS on was struggling a little. Now I created a monster server with shed loads of space, power and memory.. Installed Ubuntu 9.04 server, Apache2 with Mod_Perl etc etc.. reinstalled otrs 2.4.4, and move the DB across.. Now I have these few niggly problems.. Sometimes, randomly, when browsing to http://helpdesk/otrs/index.pl/public.pl/customer.pl, it attempts to download the .pl file instead.. Also, I am constantly getting these errors in the apache2 error.log:- [Thu Sep 10 10:56:28 2009] -e: Use of uninitialized value in hash element at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1559 Millions of them... Any help clearing up the niggles will be most appreciated.. Thanks in advance.. Doug Hall IT Operations Manager Dir Fax Mobile Email +44 (0)1179 303 420 +44 (0)1179 259 954 +44 (0)7966 343 084 dh...@com2com.com<mailto:dh...@com2com.com> Committed 2 Communications Ltd 7th Floor, Whitefriars. Lewins Mead. Bristol. BS1 2NT. UK *** PLEASE NOTE CHANGE OF ADDRESS FROM 19th SEPTEMBER 2009 *** 2nd Floor, The Pithay. Bristol. BS1 2HZ. UK General Web +44 (0)1179 303 450 http://www.com2com.com<http://www.com2com.com/> NTT Fundraising is a trading name of Committed 2 Communications Ltd, a UK company offering specialist services to the charity sector in telephone fundraising, as well as recruitment, donor relationship management, direct debit and BACs Bureau services - to name a few. For more information visit www.nttfundraising.co.uk. Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 7th Floor, Whitefriars, Lewins Mead, Bristol BS1 2NT, United Kingdom Registered In England, Registered Trading Number: 06458746 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs Digest, Vol 61, Issue 50
That sorted it! Thanks! Message: 2 Date: Thu, 21 Aug 2008 07:38:23 -0700 From: Terrill Yuhas <[EMAIL PROTECTED]> Subject: Re: [otrs] LDAP Customers Limit! To: "User questions and discussions about OTRS.org" Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1"; Format="flowed" Doug Hall wrote: > > Hi.. > > Sorry if I've missed this in a manual somewhere, but it seems the > limit for user searching when the customers database is LDAP is 200... > > Can this be increased?? > > > > Thanks > What I did was to modify: CustomerUserSearchListLimit => 550 in Config.pm Mine was set by default to 250. Terrill NTT Fundraising is a trading name of Committed 2 Communications Ltd, a UK company offering specialist services to the charity sector in telephone fundraising, as well as recruitment, donor relationship management, direct debit and BACs Bureau services - to name a few. For more information visit www.nttfundraising.co.uk. Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 7th Floor, Whitefriars, Lewins Mead, Bristol BS1 2NT, United Kingdom Registered In England, Registered Trading Number: 06458746 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] LDAP Customers Limit!
Hi.. Sorry if I've missed this in a manual somewhere, but it seems the limit for user searching when the customers database is LDAP is 200... Can this be increased?? Thanks ____ Doug Hall IT Operations Manager Dir Fax Mobile Email +44 (0)1179 303 420 +44 (0)1179 259 954 +44 (0)7966 343 084 [EMAIL PROTECTED] Committed 2 Communications Ltd 7th Floor, Whitefriars. Lewins Mead. Bristol. BS1 2NT. UK General Web +44 (0)1179 303 450 http://www.nttfundraising.co.uk NTT Fundraising is a trading name of Committed 2 Communications Ltd, a UK company offering specialist services to the charity sector in telephone fundraising, as well as recruitment, donor relationship management, direct debit and BACs Bureau services - to name a few. For more information visit www.nttfundraising.co.uk. Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 7th Floor, Whitefriars, Lewins Mead, Bristol BS1 2NT, United Kingdom Registered In England, Registered Trading Number: 06458746___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Software error
Can anyone tell me where to fix this please?? Software error: Got no ArticleID! at ../..//Kernel/Output/HTML/ArticleCheckPGP.pm line 32. ** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.clearswift.com ** ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Can't Bulk Action!
Whilst you have the ""[ Ticket escalation! ]"" ""Please answer this ticket(s) to get back to the normal queue view!"" open, you can't do bulk actions on the tickets.. ** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.clearswift.com ** ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] :-( Can get onto OTRS!
Everytime I go to the OTRS pages, I get the Permission Denied page... Redhat 9, OTRS 1.3.2 RPM, I have run the Set Permissions.sh file... [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm - THER FILE IS THERE! [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentEmail.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/FAQ.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/AuthSession/IPC.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/FileTemp.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentCompose.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/State.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/auto/Mail/Internet/autosplit.ix [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/CGI/Util.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/Admin.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/Mail/Internet.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentPending.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSelectBox.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentPreferences.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Notification.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/Customer.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSession.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/Admin.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/IO/WrapTie.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Tools.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Ticket/Number/DateChecksum.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentMove.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminResponse.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/CheckItem.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/IO/InnerFile.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Priority.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSignature.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Body.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminSalutation.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentCustomer.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/CustomerFAQ.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentTicketLink.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Encode.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminAutoResponse.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/Mail/Field.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Parser/Reader.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminCustomerUserGroup.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Config/Modules.pm [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminPostMasterFilter.pm [Thu Jan 20 15:07:52 2005] [error] [client 10.100.1.222] (13)Permission denied: access to /installer.pl denied ** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.clearswift.com ** ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi
[otrs] FW: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null
What does this mean? -Original Message- From: Cron Daemon [mailto:[EMAIL PROTECTED] Sent: 21 December 2004 09:36 To: Doug Hall Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null Use of uninitialized value in split at /opt/otrs/Kernel/System/Ticket/Number/Date.pm line 42. ** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.clearswift.com ** ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Dates
Just a quick thought, nothing urgent.. When setting the date for ticket reminders etc, what happens when it’s 2006? Is this something hard coded in? Ta. Doug ** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.clearswift.com ** ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] FW: [Ticket#: 100079] Moved ticket in "intellect" queue! (FW: [Ticket#: 1000 [...])
How come I'm still getting these notifications, although ALL my queues has notify turned off.?? -Original Message- From: Intellect IT Support [mailto:[EMAIL PROTECTED] Sent: 26 May 2004 16:55 To: Doug Hall Subject: [Ticket#: 100079] Moved ticket in "intellect" queue! (FW: [Ticket#: 1000 [...]) Hi, "Doug Hall" moved a ticket [100079] into "intellect". http://xx:81/otrs/index.pl?Action=AgentZoom&TicketID=80 Intellect IT Support System ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] System Log
Sorry. Again, I’m an idiot! J From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Hall Sent: 26 May 2004 13:31 To: User questions and discussions about OTRS. Subject: [otrs] System Log The system log in the admin panel is completely empty. (Windows SBS 2003, apache) Intellect Business Consultants Ltd. 44 Lattimore Road St Albans Hertfordshire AL1 3XW Tel: 01727 848393 Fax: 01727 846811 Helpdesk: 01727 848576 Email: [EMAIL PROTECTED] Web: www.intellecthr.com Official sponsors of the 2004 Personnel Today award for "Innovation in Career Development". ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] System Log
The system log in the admin panel is completely empty. (Windows SBS 2003, apache) Intellect Business Consultants Ltd. 44 Lattimore Road St Albans Hertfordshire AL1 3XW Tel: 01727 848393 Fax: 01727 846811 Helpdesk: 01727 848576 Email: [EMAIL PROTECTED] Web: www.intellecthr.com Official sponsors of the 2004 Personnel Today award for "Innovation in Career Development". ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Webserver - Other than Apache!
Har Har! I know I know!! Can''t be helped though!! :-) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jake Sent: 14 May 2004 13:49 To: User questions and discussions about OTRS. Subject: RE: [otrs] Webserver - Other than Apache! Mmmmuuusttt not make disparaging remarks about IIS..!!! Argg Robert Kehl wrote: > On Thursday, May 13, 2004 2:34 PM > Doug Hall <[EMAIL PROTECTED]> wrote: >> Simple Yes or no.. Can this be run on IIS??? If so, is there any >> documentation yet? > > No, sorry. I heard of noone who has successfully completed that task. > > Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Webserver - Other than Apache!
Simple Yes or no.. Can this be run on IIS??? If so, is there any documentation yet? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Reminders every 2 hours?!?
Is there any way Working Hours can be set?!? Then when I log in of a morning, I get 10 reminders for every two hours since I logged off. Had 2 days holiday, had 120 Reminder emails waiting for me. Apologies if there is already an option for this, and I'm just being thick!! :-) Regards doug ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
