Hello
I used RPM.
Faisal Misle
On Dec 9, 2011, at 2:32 AM, otrs-requ...@otrs.org otrs-requ...@otrs.org
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Today's Topics:
1. Re: Notification issues (Nils Leideck)
2. Re: Uninstall OTRS 3.0.6 from CentOS (Nils Leideck)
3. Dashboard (Andy Wodfer)
4. help OTRS configuration (Nikhil Joshi)
--
Message: 1
Date: Wed, 7 Dec 2011 20:11:36 -0500
From: Nils Leideck nils.leid...@leidex.net
Subject: Re: [otrs] Notification issues
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID: 828b4846-3f45-462c-9790-829bb1ead...@leidex.net
Content-Type: text/plain; charset=windows-1252
Hi Andrew,
can you see a history record in the ticket history (not article) about that
an email has been send to your agents?
Did you run any kind of database update scripts during the patch level update?
On 07.12.2011, at 15:13, Andrew Meyer wrote:
I seem to be having Notification issues on 3.0.11 after upgrading from
3.0.10. My users no longer get Notifications of new emails/voicemails that
come into the helpdesk. I have checked my notification settings and get
notified when I email a test message in, but my agents don?t? get notified
it?s in the Helpdesk Queue.
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
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Message: 2
Date: Wed, 7 Dec 2011 21:48:54 -0500
From: Nils Leideck nils.leid...@leidex.net
Subject: Re: [otrs] Uninstall OTRS 3.0.6 from CentOS
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID: e4175bdf-f662-4b1c-89c7-071b1c070...@leidex.net
Content-Type: text/plain; charset=us-ascii
Hi Faisal,
how did you install it? RPM or by tar.gz file?
On 07.12.2011, at 20:50, Faisal Misle wrote:
How can I uninstall OTRS 3.0.6 completely from CentOS?
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
--
Message: 3
Date: Thu, 8 Dec 2011 15:18:12 +0100
From: Andy Wodfer wod...@gmail.com
Subject: [otrs] Dashboard
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID:
CABgB0xS+eQ3iXQDTmJOa4+eaFUy3YWsWpXiFEW2rLhv=kv-...@mail.gmail.com
Content-Type: text/plain; charset=iso-8859-1
Hi,
I was wondering if it is possible to change the layout of the Dashboard?
Today each new/open ticket is displayed on the Dashboard like this:
201105051013
test
217 d 5 t
If possible, I'd very much would like to see a cell with senders name or
email address before the title (or also possibly a cell that I can edit
myself. This is to easier identify the different open cases).
I'm managing two OTRS systems this would be nice for, one 2.4.8 and 3.0.7.
Thanks for any feedback!
Best,
Andy
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Message: 4
Date: Fri, 9 Dec 2011 13:01:22 +0530
From: Nikhil Joshi nikhil.jo...@architectsap.com
Subject: [otrs] help OTRS configuration
To: otrs.ad...@architectsap.com,otrs@otrs.org
Message-ID: 4ee1b955.d278cc0a.6239.c...@mx.google.com
Content-Type: text/plain; charset=us-ascii
Hello,
I'm configuring the OTRS but I have following issue:
1.Automatic ticket should be created when new mail is send to the OTRS
admin.
Kindly help me
Regards
Nikhil Joshi
Webdynpro Consultant
ArchitectSAP Solutions | http://www.architectsap.com/
www.ArchitectSAP.com | 9960979700
Pune
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