[otrs] Problem sending emails from calendar plug-in

[Glaab, Achim]

Hi
I have a problem with the calendar plug-in in otrs.

We are using an exchange 2007server for emails

Every time a event is trying to send an email I am getting this error:

Sent with Microsoft Exchange Server 2007

xxx@xxx.com
#554 5.6.0 STOREDRV.Deliver; Corrupt message content ##


Received: from xxx (x.x.x.x) by
xx (x.x.x.xxx) with Microsoft SMTP Server id
8.1.291.1; Fri, 6 Feb 2009 11:16:12 +0100
MIME-Version: 1.0
Subject: [Event/New] 
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (2.3.3)
Date: Fri, 6 Feb 2009 11:16:12 +0100
Message-ID: <1233915372.574227.395339...@>
Reply-To: 
To: 
From: OTRS Notification Master 
Content-Type: multipart/mixed; boundary="--=_1233915372-29096-3"
Return-Path: o...@xx


achim

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Re: [otrs] Question about Ticketnotification

[Glaab, Achim]

Hi there,

No this is not enough.
We are looking for a possibility to add an additional emailaddress in addition 
to the normal customer emailaddress.

We want to inform two people, when a ticket changes its status.

Glaab, Achim a écrit :
> Hi,
>
> is there a possibility to config the following feature?
>
> Out Users are getting informed about the status of their tickets, they
> put into OTRS.
> Is there a possibility to add an input item to the customer ticket form,
> so that the customer can add an emailaddress, which is also informed
> about any status changes of the ticket?

I think this is already available.  See the options in the Queue.

Customer Move Notify:
Customer State Notify:
Customer Owner Notify:

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[otrs] Question about Ticketnotification

[Glaab, Achim]

Hi,

is there a possibility to config the following feature?

Out Users are getting informed about the status of their tickets, they put into 
OTRS.
Is there a possibility to add an input item to the customer ticket form, so 
that the customer can add an emailaddress, which is also informed about any 
status changes of the ticket?

Regards

achim

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Re: [otrs] Problem with otrs / sometimes errors in Logfile

[Glaab, Achim]

Hi,
I have checked this problem.

[EMAIL PROTECTED] bin]# cat /proc/sys/fs/file-nr
13440   404854

I do not think, that this was the error;

After a restart of the apache the otrs workes again, till the same error occurs 
after a while ;(

-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Lars Jørgensen
Gesendet: Montag, 3. November 2008 10:37
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Problem with otrs / sometimes errors in Logfile

Den 03/11/2008 kl. 09.39 skrev Glaab, Achim:

> Everything works fine, when I start the apache.
> After a while I get this errors in the apache error_log:
> [Thu Oct 30 10:55:48 2008] -e: print() on closed filehandle LOG at /
> opt/otrs//Kernel/Output/HTML/Layout.pm line 1534.
> [Thu Oct 30 10:59:09 2008] -e: print() on closed filehandle LOG at /
> opt/otrs//Kernel/Output/HTML/Layout.pm line 1534.

Wild guess: Too many open files on your system? Google around for how
to check it and how to raise the limit.


--
Lars
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[otrs] Problem with otrs / sometimes errors in Logfile

[Glaab, Achim]

Hi there,

i have a problem with otrs running on linux.

Everything works fine, when I start the apache.
After a while I get this errors in the apache error_log:
 [Thu Oct 30 10:55:48 2008] -e: print() on closed filehandle LOG at 
/opt/otrs//Kernel/Output/HTML/Layout.pm line 1534.
[Thu Oct 30 10:59:09 2008] -e: print() on closed filehandle LOG at 
/opt/otrs//Kernel/Output/HTML/Layout.pm line 1534.

And the user only gets a blank page in his browser ...

When I now restart the apache; is come up but the system hangs after some time 
again.,

Can anybody help me?

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[otrs] Compose new Ticket as Agent

[Glaab, Achim]

Hello

I have got a little problem.

When I am logged in as an agent to OTRS. There is only the possibility to 
compose new phone or email tickets.
Is there a possibility to compose "customer" tickets w/o the email / phone 
status?

Regards

Achim

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[otrs] AW: OTRS 2.2.5 Using Autologin?

[Glaab, Achim]

Hi all,

finally the authentication is worling with kerberos.

But I have still one problem:

Kerberos identifies the user always as [EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>

Is there a possiblility to cut off the @domain.de?

In the manual I only find a finction to cut off leading domain\

Any ideas?

Achim
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Glaab, Achim
Gesendet: Dienstag, 4. März 2008 07:13
An: otrs@otrs.org
Betreff: [otrs] OTRS 2.2.5 Using Autologin?

Hello,

I am using OTRS 2.2.5 on a Linux Computer running Apache 2.2.6.
Actually I am authenticating my users against LDAP (Windows 2003 AD Domain). 
This is working quite well.

Now I am looking for an auto login.
Is there a possibility, to use the logged in user on a computer to auto login 
into otrs?

I only found a very short description in the manual. But when I use AuthType 
Basic in apache, the apache will show a login window.
Is there a possibility to login without this windows? (on windows based apache 
web servers I found a module called SSPI, but this is only working with Win32)

Any help is appreciated

Achim

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[otrs] OTRS 2.2.5 Using Autologin?

[Glaab, Achim]

Hello,

I am using OTRS 2.2.5 on a Linux Computer running Apache 2.2.6.
Actually I am authenticating my users against LDAP (Windows 2003 AD Domain). 
This is working quite well.

Now I am looking for an auto login.
Is there a possibility, to use the logged in user on a computer to auto login 
into otrs?

I only found a very short description in the manual. But when I use AuthType 
Basic in apache, the apache will show a login window.
Is there a possibility to login without this windows? (on windows based apache 
web servers I found a module called SSPI, but this is only working with Win32)

Any help is appreciated

Achim

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