[otrs] Upgrade to 2.2.6 fails: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1409.
Hi all, After upgrading OTRS v2.0.4 to v2.2.6 using the instructions in UPGRADING, my OTRS fails with the following error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1409. Google leads me to the following FAQ entry, which suggests this problem occurs after an upgrade to v2.2.2: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=192 It suggests that I run the following sql to fix this: ALTER TABLE ticket ADD escalation_response_time INTEGER; ALTER TABLE ticket ADD escalation_solution_time INTEGER; This fails, because the columns have already been added by the DB migration script. Does anyone have any further reasons why this error should occur, apart from the missing columns referred to in the FAQ, which in this case are not missing? Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Query Active Directory via Root domain server
Brett Simpson wrote: I have an Active Directory Domain that has a root domain controller with two sub domain servers. I can point to either of the sub domains and authenticate to any account under the specific DC I select. However I would like to be able to point to the root domain controller and be able to authenticate to either. My configuration I’m trying to use is below. What you want to do is enable the Global Catalog in Active Directory, which represents a combined read only summary of both servers, and point OTRS at the global catalog server. The global catalog server runs on a high port, and is a separate LDAP server from the one running on port 389. Google for details. Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Email too big
Hi all, I am suddenly getting errors as follows: Email to big (6744 KB - max 6144 KB)! I can't find where this figure 6144KB is configured, it's not configurable in the POP config. Does anyone know where I can change this figure? I am using OTRS v2.0. Regards, Graham -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Microsoft SQL Server: errors on table creation
Hi all, After trying to create tables with the otrs-schema-mssql.sql file, the attempt to create the tables bombs out with the following errors: Server: Msg 156, Level 15, State 1, Line 47 Incorrect syntax near the keyword 'system_user'. It looks like system_user is a reserved word of some kind. Server: Msg 170, Level 15, State 1, Line 469 Line 469: Incorrect syntax near 'MAX'. SQL server also seems to dislike the syntax VARCHAR(MAX). Which version of SQL server is supported by OTRS? Regards, Graham -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Microsoft SQL Server - how to you set it up?
Hi all,
According to all the announcements found by Google, OTRS now supports
the MSSQL database, yay!
The problem I am having is that this support has not seemed to make its
way into any documentation of any kind.
Two questions I am trying to answer are:
- What perl modules are needed?
- What is the value of $Self-{DatabaseDSN}?
In other words, what goes after DBI:...?
Regards,
Graham
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[otrs] Deleting mail in the Junk queue
Hi all, I have a lot of tickets in the Junk queue, which is currently taking up an enormous amount of space in my database. What is the recommended way of purging all data in this queue? Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Multiple OTRS HowTo - Document Ready
[EMAIL PROTECTED] wrote: Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz... Can you send it through to me too please :) I can publish it online as well, if you like. Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Unable to display a new message
Hi all, After receiving an email message that is automatically routed to an OTRS queue, I use the empty answer option to reply to the customer. This works fine. The customer then replies to my reply - and OTRS tells me there is a new message waiting. I open the ticket and zoom to the most recent reply listed, but instead of displaying the reply, OTRS displays the previous email message, ie my original response to the customer. There seems to be no way that I can find to convince OTRS to display the new message - only the second last message is shown, instead of the last message, and the new message notification doesn't go away. Has anybody encountered this before? I am using OTRS v2.0.4 against Postgresql, running on RHEL4. Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Incoming email suddenly dead
Hi all, Out of the blue, our OTRS v2.0.4 started sending error messages when it tried to receive mail from the POP mailbox. Trying to run it manually prints the following cryptic message: -bash-3.00$ bin/PostMasterPOP3.pl -f 1 Notice: PostMasterPOP3.pl is already running but is starting again! Message 1/3 ([EMAIL PROTECTED]@localhost) perl: prescan_stmt.c:442: rewrite_execute_stmt: Assertion `ph = imp_sth-phc' failed. Aborted Has anyone seen this error before? Is anybody else running OTRS successfully on Redhat Enterprise 4? Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Incoming email suddenly dead
Graham Leggett wrote: Trying to run it manually prints the following cryptic message: -bash-3.00$ bin/PostMasterPOP3.pl -f 1 Notice: PostMasterPOP3.pl is already running but is starting again! Message 1/3 ([EMAIL PROTECTED]@localhost) perl: prescan_stmt.c:442: rewrite_execute_stmt: Assertion `ph = imp_sth-phc' failed. Aborted After lots of Googling again I eventually found this: http://rt.cpan.org/Public/Bug/Display.html?id=4799 Upgrading perl-DBI and perl-DBD-Pg to the Fedora Core Development versions fixed the problem. Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Sudden error from cron jobs
Hi all, After running OTRS v2.0.4 for a while under RHEL4, I am suddenly getting the following perl error every time the cron jobs get run: perl: prescan_stmt.c:442: rewrite_execute_stmt: Assertion `ph = imp_sth-phc' failed. /bin/sh: line 1: 16181 Aborted $HOME/bin/PostMasterPOP3.pl /dev/null It seems to be a low level code error, I have no idea what this message is trying to tell me. Has anyone seen this before? Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: Re: [otrs] Multiple OTRS installations, same machine
On Tue, April 25, 2006 3:07 pm, [EMAIL PROTECTED] said: sorry for jumping into the discussion from aside... ;-) i have to do this in two or three weeks and i am not that deep in all the things. so my question is if there is a detailed explanation or a howto or something like that to get multiple instances on one server up an runnin? I face the same task in a short while. Having deployed OTRS from an RPM, I want to keep the convenience of upgrade-all-at-once. Which directories would I need to make copies of to get multiple copies of OTRS to work side by side? Is the config held in a single directory? Regards, Graham -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Use of uninitialized value in split
Hi all, After configuring OTRS v2.0.4 to receive email from a POP mailbox, I am getting the following emailed to me from cron: Use of uninitialized value in split at /opt/otrs/Kernel/System/Ticket/Number/DateChecksum.pm line 51. The message I sent was otherwise delivered successfully. The code in question seems to be involved with a counter of some kind. Is this something I should worry about? Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Confusion: admin users, LDAP user database support
Hi all, Having just installed a new instance of OTRS, I installed and configured it against a Postgres database, and after install I was able to log in using the default [EMAIL PROTECTED] user. I then tried to add the CustomerUser' variable to the config file to authenticate against LDAP. I am now unable to log in at all. There are a number of points I could not find stated anywhere obvious in the manual: - There seem to be admins, agents and customers. Can you authenticate all three against LDAP? Only customers against LDAP? The manual imples only customers can be authenticated against LDAP, but then when I turned on customer authentication, agent authentication stopped working. - If agent auth is supported against LDAP, how does the initial admin user get set up (if any)? Must I create a user in my LDAP directory called [EMAIL PROTECTED] How do I create additional admins? - If basic authentication is switched on, which parts of the /otrs/ directory needs to be protected with basic authentication? The entire directory? Only customer.pl? I am using OTRS v2.0.4. Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] OTRS login: redirection limit for this URL exceeded
Hi all, Another problem I am having with my OTRS install: Having dumped the database and started again, and am having a further problem with login. After entering your login details, the message Redirection limit for this URL exceeded. Unable to load the requested page. This may be caused by cookies that are blocked. is displayed by the browser (Mozilla). A look in the access log shows this line repeated over and over: 196.31.24.162 - - [25/Mar/2006:09:07:23 -0600] GET /otrs/index.pl?Session=10ec825a265cbeacb4730c1ed8af65b286 HTTP/1.1 302 107 https://yyy/otrs/index.pl; Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.12) Gecko/20060130 Red Hat/1.7.12-1.4.2 All lines have differing session ids. I have checked the browser cookie settings, and these are set to the default setting (allow cookies based on privacy settings). Changing the cookie setting to allow all makes no difference. Has anybody seen this behaviour before? Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] OTRS login: redirection limit for this URL exceeded
Graham Leggett wrote: A look in the access log shows this line repeated over and over: 196.31.24.162 - - [25/Mar/2006:09:07:23 -0600] GET /otrs/index.pl?Session=10ec825a265cbeacb4730c1ed8af65b286 HTTP/1.1 302 107 https://yyy/otrs/index.pl; Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.12) Gecko/20060130 Red Hat/1.7.12-1.4.2 Some Google searching located http://lists.otrs.org/pipermail/otrs/2005-July/008334.html which described the need to use Apache::compat to stop weird things happening. The next problem I face is that mod_perl v2.0.2 has for some reason renamed most of the Apache perl modules from Apache to Apache2. I tried to fix some of the problems by creating symlinks from Apache2::compat to Apache::compat (and others), but this hasn't seemed to worked. Is there any hope of getting OTRS to work with mod_perl 2.0.2? My system is running httpd v2.2.0, and downgrading is not practical. In the mean time I have disabled mod_perl entirely, and now OTRS works without errors. Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Confusion: admin users, LDAP user database support
Sébastien Prud'homme wrote:
In fact there are only agents and customers. Admins are just agents that
have admin rights.
Ok, this makes sense.
For agents or customers you can choose the authentification backend (DB,
LDAP or whathever)
For instance :
- DB for agents and DB for customers
- DB for agents and LDAP for customers
- LDAP for agents and DB for customers
- LDAP for agents and LDAP for customers
The manual only describes how to set up LDAP for customers, it makes no
mention how to set LDAP up for agents. :(
Is setting up LDAP for agents the same as setting up for customers but
with a different variable for $Self-{CustomerUser}? How does this work?
Before switching to LDAP you can create an agent account (which is yet
in the LDAP backend) in the DB backend with the admin rights (add it in
the admin group for instance). After switching use this account for OTRS
administration.
Am I correct in understanding that for agents, you need to create the
admin in the database, and then use LDAP just for authentication only?
Is it possible to create more admin users after switching LDAP on for
agents?
Regards,
Graham
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Re: [otrs] v2.0.4 SRPM build failure on RHEL4
On Fri, March 24, 2006 1:02 pm, Nils Breunese (Lemonbit Internet) said: I just used the rpm on the OTRS site for FC1-FC3. Works just fine on CentOS 4. Guess it would work on RHEL 4 too then. Did you build the RPM or just use the binary? My target machine is x86_64, so the procompiled binaries would not have worked. Regards, Graham -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Tickets with attachments
On Fri, March 24, 2006 1:20 pm, Danie said: We are experiencing intermittent problems with certain tickets with attachments. Some get sent , and some the browser just sits at a certain percentage and the ticket does not get forwarded/replied to. Is anyone else experiencing such problems? Any possible solutions? I checked the System Log and could not find and traceable errors. I've had weird things like this happen when not enough memory was available. Regards, Graham -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] v2.0.4 SRPM build failure on RHEL4
Hi all, I have been trying to build v2.0.4's SRPM on a Redhat Enterprise machine, but the RPM build process bombs out as follows: + export OTRSUSER=otrs + OTRSUSER=otrs + useradd otrs useradd: user otrs exists + : + useradd apache useradd: user apache exists + : + groupadd apache groupadd: group apache exists + : + /var/tmp/otrs-2.0.4-build/opt/otrs/bin/SetPermissions.sh /var/tmp/otrs-2.0.4-build/opt/otrs otrs apache apache apache /var/tmp/rpm-tmp.57870: /var/tmp/otrs-2.0.4-build/opt/otrs/bin/SetPermissions.sh: /bin/sh: bad interpreter: Permission denied error: Bad exit status from /var/tmp/rpm-tmp.57870 (%install) RPM build errors: Bad exit status from /var/tmp/rpm-tmp.57870 (%install) Has anybody seen this before? If an attempt is made to run /var/tmp/otrs-2.0.4-build/opt/otrs/bin/SetPermissions.sh /var/tmp/otrs-2.0.4-build/opt/otrs otrs apache apache apache manually, everything works fine. I am stumped. Anybody have any ideas? Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
