When I say that I have made progress, I am mostly referring to a login
screen with no response with I type in a username and password, to one
that says, "No User Data!" to the error message I posted previously.
Each time it seems like I recognize some little improvement that I can
make, based on other's experiences. This latest error seems to have
something to do with connecting to LDAP, or in where it is looking in
AD. I still, though, haven't seen another working AD/LDAP config.pm
other than the one in the documentation. One other thing is that my
users are in separate OUs, so I am not sure if I need multiple entries
for this in the configuration, or if it will start from a BaseDN and
search downwards.
Here's my config.pm (at least, the relevant portions):
# #
# fs root directory
# #
$Self->{Home} = 'D:/Programs/OTRS/otrs';
# #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# #
# $Self->{SessionUseCookie} = 0;
# $Self->{'CheckMXRecord'} = 1;
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'tammain.tuhsd.edu';
$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=tuhsd,DC=edu';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} =
'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu';
$Self->{'AuthModule::LDAP::SearchUserPw'} = '';
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} =
'tammain.tuhsd.edu';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=TUHSD,dc=tuhsd,dc=edu';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
'!';
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'tammail.tuhsd.edu',
BaseDN => 'ou=TUHSD,dc=tuhsd,dc=edu',
SSCOPE => 'sub',
UserDN => 'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu',
UserPw => '',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => 'sAMAccountName', 'cn', 'mail',
CustomerUserSearchFields => 'sAMAccountName', 'cn', 'mail',
CustomerUserPostMasterSearchFields => 'mail',
CustomerUserNameFields => 'givenname', 'sn',
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
# #
# #
# #
# End of your own config options!!! #
# #
# #
# #
Joel Hames
Director of Technology
Tamalpais Union High School District
[EMAIL PROTECTED]
(415) 945-3798
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