Re: [otrs] Queue responses not working.
We do not use the auto-responses as most of our responses are customized per request. We do have some tasks that are repeated and for those we use the queue responses. They used to work but they stopped working I think in the upgrade from 2.4.2 to 2.4.3 Thanks for the suggestion. -H From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Mayaka Sent: Tuesday, October 20, 2009 9:23 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue responses not working. Hi, Have you tried using Autoresponse<>Queue Feature?..works better Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Queue responses not working.
I have mailed in about this issue a couple of days ago and have not seen a response. So I am going to try again (I am not trying to flame or complain). We have responses created and assigned to various queues. When you click on a response in the side bar the compose window opens but the response is not included. If I look at the URL I can see the response should be there /otrs/index.pl?Action=AgentTicketCompose&ResponseID=5&TicketID=3499&Arti cleID=11545 If anyone could shed some light on this one it would be greatly appreciated. -H Hayden Katzenellenbogen hayd...@nextlevelinternet.com NextLevel Internet 858-836-0700 www.nextlevelinternet.com By the way, we are never too busy for referrals! If you know someone who might be interested in our services (Hosted PBX, Voice, Internet, Metro Ethernet, Co-Location) or who is unhappy with their current communications provider, we will take exceptional care of them! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path..
I have asked the same question (though mostly to Google) about the best way to do a minor revision upgrade. I have had nothing but problems when I try and just copy files from one version to another (Config.pm and zzz files). Here is the final solution I came up with. It has worked for the last two minor upgrades 2.4.3 -> 2.4.4 and 2.4.4 -> 2.4.5. I have otrs installed in /opt. Each version is installed in its own directory otrs-2.4.3, otrs-2.4.4 etc. I have a symlink from /opt/otrs to the most recent version. 1. upload the new tarball to /root 2. Stop apache2 and Cron 3. delete the symnlink /opt/otrs 4. copy the current running versions directory to the new version directory cp -r /opt/otrs-2.4.4 /opt/otrs/2.4.5 5. unpack the new tarball cd /opt tar -zxvf /root/otrs-2.4.5.tar.gz 6. recreate the symlink cd /opt ln -s otrs-2.4.5 otrs 7. Update the permission. Make sure to use the full path and not the symlink. cd /opt/otrs/bin ./SetPermissions.sh /opt/otrs-2.4.y otrs www-data nogroup www-data 8. restart apache2 and cron The last two minor upgrades have been totally painless using the above method. On my internal wiki I have left a place between steps 7 and 8 to update the database. I will tackle that beast when the day comes. Hope this helps anyone. -H -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn Beasley Sent: Tuesday, October 20, 2009 1:59 PM To: sarper.sari...@gmail.com; User questions and discussions about OTRS. Subject: Re: [otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path.. Hello, thanks for your praise, and your comments about the upgrade path. This is not always the fastest, or best way, but it is nice to see you giving back to our community. On Oct 20, 2009, at 10:40 PM, Sarper SARIDAL wrote: > I would like to thank the Otrs team and all the members of the group > for responding back. > > Today i raised a question about the shortest way of upgrading from > 2.4.4 to 2.4.5. > > I did it by manually downloading the source code (the zip file of > 2.4.5) > > Stopping the apache server from services > -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Responses not working
Hello list, This is my first post and would like to apologize up front if I pose a question that has already been answered. I have search Google for an answer and come up with nothing. We have been using OTRS for about 3 months now and have done 3 minor upgrades. I think we went from 2.4.2 => 2.4.3 => 2.4.4. We are running OTRS on Distributor ID: Ubuntu Description:Ubuntu 8.04.3 LTS Release:8.04 Codename: hardy We installed OTRS from source. During the upgrade to 2.4.3 the responses for all queues stopped working. When we did the upgrade to 2.4.4 they did not start working either. If I zoom in on a ticket and select a response from the side bar it does not fill the response in but if I look in the URL it does reference the correct response ID. Anyone got any hints? Thanks -H Hayden Katzenellenbogen hayd...@nextlevelinternet.com NextLevel Internet 858-836-0700 www.nextlevelinternet.com By the way, we are never too busy for referrals! If you know someone who might be interested in our services (Hosted PBX, Voice, Internet, Metro Ethernet, Co-Location) or who is unhappy with their current communications provider, we will take exceptional care of them! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
