Re: [otrs] Auto reply

[John Koch]

Thanks for your reply!

Where do I configure X-OTRS-Loop?

On Fri, Dec 11, 2015 at 2:49 PM,  wrote:

> Hi John.
>
> Am 11.12.2015 um 14:31 schrieb John Koch :
>
> Hi,
>
> How can I avoid send auto reply (new ticket created) for specific domains?
> For example when someone sending us email from no-re...@domain.com we do
> not want to send the usual "new ticket confirmation" auto reply.
>
>
> You could try to set X-OTRS-Loop to true for such mails. Didn’t try it
> myself though ...
>
> Regards
> —
> Jan Dreyer
>
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[otrs] Auto reply

[John Koch]

Hi,

How can I avoid send auto reply (new ticket created) for specific domains?
For example when someone sending us email from no-re...@domain.com we do
not want to send the usual "new ticket confirmation" auto reply.
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[otrs] E-mail notification alert

[John Koch]

Hi,

How can I configure an email notification alert to agents every time a new
ticket or a reply to an existing ticket is received?
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Re: [otrs] : Re: Pre-defined email addresses to forward tickets

[John Koch]

Hi Florian,

Thanks for your reply. Could you please elaborate a bit on this answer:


* For predefined e-mail addresses, use event based notifications.  Use
processes.*


Thanks!

On Thu, Dec 4, 2014 at 4:27 PM, Florian Edlhuber 
wrote:

> Hi,
>
> 04/12/2014 16:21 - John Koch wrote:
> I would like to know how to set up specific queues with a set of
> pre-defined email addresses to forward tickets to (ex. the email addresses
> of my external second line support) to avoid that the agents have to
> manually enter the email addresses to forward to, as sometimes they make a
> typo and the email doesn't get sent
>
>
> It is a mail forward. There is by design no pre selected address.
> To avoid typos, use correct backends.
> For predefined e-mail addresses, use event based notifications.
> Use processes.
>
> --
> Florian
>
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[otrs] Queue view

[John Koch]

Hello,

Is it possible to have a queue which is a combined list, in chronological
order, of all tickets in all queues. The purpose of this is to enable an
agent working on multiple queues to work through all tickets in
chronological order and be able to easily see tickets which are getting
old, no matter which queue they arrived in.

Thanks!
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[otrs] Pre-defined email addresses to forward tickets

[John Koch]

Hello,

I would like to know how to set up specific queues with a set of
pre-defined email addresses to forward tickets to (ex. the email addresses
of my external second line support) to avoid that the agents have to
manually enter the email addresses to forward to, as sometimes they make a
typo and the email doesn't get sent

Thanks!
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