[otrs] Assigning ticket owner on ticket creation
Hello all, I was not able to solve my previous issue: >> I setup a generic agent to assign new tickets from a certain user to >> change the owner to another user. When I save the agent, it warns me that >> 35 tickets will be effected. >> >> >> >> However when I click "Run now", none of the tickets are changed. I tried >> something as simple as assigning all new tickets a user and even that >> doesn't work. I see in the system log that the agent is running every ten >> minutes, but it still does not make any changes. >> >> >> >> Could this be a permission problem of some sort? Any advice is greatly >> appreciate. Thank you, Therefore I was wondering if there is a way to automatically assign ownership to the same person on any tickets that are created when sent in via email. I have set up about 20 rules to correctly place them in queues, but there does not appear to be any kind of line I can put in there that would assign ownership as well. Any suggestions? Thanks! - Jon ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Generic Agent does not work
Thanks for the response! I couldn't find GenericAgent.pm, but I did see GenericAgent.pl. I ran ./GenericAgent.pl -d 1 -c db And it seemed to run (I got a slight delay), but didn't generate any messages. I should note that it also appears not to be running every 10 minutes, but I'm guessing that's a separate issue. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schoepplein Sent: Friday, March 24, 2006 7:04 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic Agent does not work On Fr, Mär 24, 2006 at 08:41:38 +0100, Christian Schoepplein wrote: >On Fri, Mar 24, 2006 at 11:52:20AM -0500, Jon H wrote: >> I setup a generic agent to assign new tickets from a certain user to >> change the owner to another user. When I save the agent, it warns me that >> 35 tickets will be effected. >> >> >> >> However when I click "Run now", none of the tickets are changed. I tried >> something as simple as assigning all new tickets a user and even that >> doesn't work. I see in the system log that the agent is running every ten >> minutes, but it still does not make any changes. >> >> >> >> Could this be a permission problem of some sort? Any advice is greatly >> appreciate. Thank you, > >Yes, that could a permission problem. Is the user allowed to get these >tickets? > >What happens if you execeute > >bin/GenericAgent.pm -d 1 -c DB Sorry, typo. Better is bin/GenericAgent.pm -d 1 -c db > >> - Jon > >Best regards, >Christian -- Christian ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Generic Agent does not work
Hello all, I setup a generic agent to assign new tickets from a certain user to change the owner to another user. When I save the agent, it warns me that 35 tickets will be effected. However when I click “Run now”, none of the tickets are changed. I tried something as simple as assigning all new tickets a user and even that doesn’t work. I see in the system log that the agent is running every ten minutes, but it still does not make any changes. Could this be a permission problem of some sort? Any advice is greatly appreciate. Thank you, - Jon ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
