RE: [otrs] User interface does not list users
>this is new functionality >you will have to "search" for users >a * will do... Totally makes sense, we had wondered that after I sent out the email. Thanks for the info! :) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] User interface does not list users
We just upgrade to the latest version of OTRS. Our database imported just fine without error. One thing we've noticed though is when we click on Admin->Users it doesn't list a single user not even [EMAIL PROTECTED] Since the database import I am able to log in with the user I used from our previous version of OTRS(it exists on a separate machine). Any ideas why this is? Oh and if I search for myself, I am found. Also, if I click on users<->groups, it does list the users there. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1
Check your permissions on the main otrs directory and make sure that user/group have read/write and it's propagated all the way down the tree Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos A Cardona Gomez Sent: Tuesday, July 31, 2007 9:32 AM To: otrs@otrs.org Subject: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1 Hello, I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list And I found a similar topic, but didn't help my case Any ideas of what could be happening? Thanks... Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | Medellín, COLOMBIA Tel: +57(4)415 90 06 | Ext. 7411 [EMAIL PROTECTED]| www.upb.edu.co <http://www.upb.edu.co/> ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] PostMasterPOP3 cron job
What happens when you su to otrs user and list all cronjobs? Does the postmasterpop3.pl get listed? Also, I know this sounds stupid but, have you checked permissions and to make sure they all stayed the same? Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan King Sent: Thursday, July 26, 2007 1:57 PM To: User questions and discussions about OTRS.org Subject: [otrs] PostMasterPOP3 cron job I am having an issue with OTRS. I installed version 2.2 and since than my cron job running PostMasterPOP3.pl won't run automatically although I can run it manually using the command # perl PostMasterPOP3.pl I am receiving the following error in my log file [Thu Jul 26 15:57:02 2007][Error][Kernel::System::DB::new][173] ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, permissions, etc. I had this successfully working before but now I am not having any luck. Does anyone know a solution to my problem? As a side note I am using an Oracle backend on a Sun Solaris 9 server. Everything seems to be functional within OTRS except the cronjob. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca <http://www.carms.ca> This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Customer notifications
Nope, only through the email response. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Clayton Sent: Monday, July 23, 2007 3:52 PM To: otrs@otrs.org Subject: [otrs] Customer notifications Is there a way to have notes that are added to a ticket by an agent sent to the customer? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Email ticket templates
Okay, you need to edit the default reply located in the auto responses. That’s the first auto email a customer receives when they email in. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Klement, Charles Sent: Monday, July 23, 2007 3:48 PM To: otrs@otrs.org Subject: Re: [otrs] Email ticket templates The only issue is that these only work on responses. I'd like templates for the first email sent out on a ticket generated by the NOC. - Original Message - From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: User questions and discussions about OTRS.org Sent: Mon Jul 23 13:10:47 2007 Subject: RE: [otrs] Email ticket templates Click on Admin and then you will see responses. Edit or create a new template. Besure to assign it to the queue too. When you email responses it should show up all the time. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Klement, Charles Sent: Monday, July 23, 2007 11:45 AM To: otrs@otrs.org Subject: [otrs] Email ticket templates Hello, I'm currently using 2.1.6. Is anyone aware if it's possible to define templates that can be used when creating a new email ticket? Our intent is to have some standard boiler plate for making announcements of maintenance windows our outages. If there is not generic templating capability for new tickets, is it possible to have a standard message per queue. I'm willing to upgrade to a newer version if that would get me the feature that I am looking for. Thanks, charles This message (including any attachments) contains confidential and/or proprietary information intended only for the addressee. Any unauthorized disclosure, copying, distribution or reliance on the contents of this information is strictly prohibited and may constitute a violation of law. If you are not the intended recipient, please notify the sender immediately by responding to this e-mail, and delete the message from your system. If you have any questions about this e-mail please notify the sender immediately. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ This message (including any attachments) contains confidential and/or proprietary information intended only for the addressee. Any unauthorized disclosure, copying, distribution or reliance on the contents of this information is strictly prohibited and may constitute a violation of law. If you are not the intended recipient, please notify the sender immediately by responding to this e-mail, and delete the message from your system. If you have any questions about this e-mail please notify the sender immediately. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Email ticket templates
Click on Admin and then you will see responses. Edit or create a new template. Besure to assign it to the queue too. When you email responses it should show up all the time. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Klement, Charles Sent: Monday, July 23, 2007 11:45 AM To: otrs@otrs.org Subject: [otrs] Email ticket templates Hello, I'm currently using 2.1.6. Is anyone aware if it's possible to define templates that can be used when creating a new email ticket? Our intent is to have some standard boiler plate for making announcements of maintenance windows our outages. If there is not generic templating capability for new tickets, is it possible to have a standard message per queue. I'm willing to upgrade to a newer version if that would get me the feature that I am looking for. Thanks, charles This message (including any attachments) contains confidential and/or proprietary information intended only for the addressee. Any unauthorized disclosure, copying, distribution or reliance on the contents of this information is strictly prohibited and may constitute a violation of law. If you are not the intended recipient, please notify the sender immediately by responding to this e-mail, and delete the message from your system. If you have any questions about this e-mail please notify the sender immediately. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Custom Zoom view and
In the zoom view im wondering if I can remove where it shows that the system sent a reply back to follow-ups or new tickets back to the customer. Is there away to not show what the system does at all in the zoom view? I tried searching the archives and in the system config and couldn't find anything. Also is there away to remove all the other languages of notifications in Notification Management. For example, I only need it to show the en::add::your::notification::here. I don't need the others... if I can't remove them no biggie but if I can that would be awesome. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] RE: removing system notes in zoom view
In the zoom view it also shows when the system sent a reply back to follow-ups or new tickets. Is there away to not show what the system does in the zoom view? I tried searching the archives and in the system config and couldn't find anything. Also is there away to remove all the other languages of notifications in Notification Management. For example, I only need it to show the en::add::your::notification::here. I don't need the others... Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] need httpd.conf file
What version of apache do you use? Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Support Sent: Friday, June 22, 2007 2:50 PM To: otrs@otrs.org Subject: [otrs] need httpd.conf file Hi, Can someone send me their OTRS httpd.conf file? I need to restore the httpd.conf file to the original version. Thanks, greg ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] PostMaster POP3 Account problem
Are you running otrs on linux, if so you will need to login as the OTRS user and run /your/otrs/dir/bin/Cron.sh restart Then do, crontab -l See if it lists the postmasterpop3.pl cron job. You can also manually force the postmasterpop3.pl by running it from the BIN dir located in otrs folder. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nathan Campbell Sent: Wednesday, May 30, 2007 9:24 AM To: User questions and discussions about OTRS.org Subject: [otrs] PostMaster POP3 Account problem I have had OTRS running for 6 months now and no problems. I received a call from the department using it and was notified that there are no new emails arriving in the system for the past few days. All messages go to a single POP3 account and imports the messages into the OTRS system and from there the messages are routed into the queues based on Subject or To / From filters. I have verified that the password is correct in Active Directory, Config.pm, and set through the interface. I now have a backlog of over 200 messages - how can I force the system to import them? This used to happen automatically (I never even setup a CRON job) but now they are not being pulled over. Windows 2003 Server OTRS 2.1.7 MySQL Exchange 2000 Thanks! Nathan Campbell ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Select all function
I just wanted to let everyone know of http://www.hoolehan.com/greasemonkey/ You'll need firefox and the greasemonkey addon. It will install the functionality to do a select all for easier bulk distribution instead of manually selecting everything in a queue. Be sure to thank mike for updating the java script too. :-) all cudo's go to him. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Well after i fixed the bug, i get this
Well I got it fixed. I missed some CPAN perl modules.
Jonathan Larsen
Mountain West Heart Center
IT Dept
[EMAIL PROTECTED]
801.270.4108
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
LQ Marshall
Sent: Thursday, May 24, 2007 8:02 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Well after i fixed the bug, i get this
Just taking a stab here... is the mySQL daemon running?
LQ
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Jonathan Larsen
Sent: Thursday, May 24, 2007 6:51 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Well after i fixed the bug, i get this
Please see attached emails that OTRS is sending me
Jonathan Larsen
Mountain West Heart Center
IT Dept
[EMAIL PROTECTED]
801.270.4108
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Support or consulting for your OTRS system?
=> http://www.otrs.com/
RE: [otrs] Well after i fixed the bug, i get this
Yeah, it is. I wish it was something as easy as that but I have the
feeling that it's not. :-(
Jonathan Larsen
Mountain West Heart Center
IT Dept
[EMAIL PROTECTED]
801.270.4108
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
LQ Marshall
Sent: Thursday, May 24, 2007 8:02 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Well after i fixed the bug, i get this
Just taking a stab here... is the mySQL daemon running?
LQ
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Jonathan Larsen
Sent: Thursday, May 24, 2007 6:51 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Well after i fixed the bug, i get this
Please see attached emails that OTRS is sending me
Jonathan Larsen
Mountain West Heart Center
IT Dept
[EMAIL PROTECTED]
801.270.4108
___
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Support or consulting for your OTRS system?
=> http://www.otrs.com/
[otrs] Well after i fixed the bug, i get this
Please see attached emails that OTRS is sending me
Jonathan Larsen
Mountain West Heart Center
IT Dept
[EMAIL PROTECTED]
801.270.4108
--- Begin Message ---
Hi Jonathan,
there is a new ticket in "Raw"!
OTRS user <[EMAIL PROTECTED]> wrote:
> DBI connect('database=otrs;host=localhost;','otrs',...) failed: Can't
> connect to local MySQL server through socket '/var/run/mysql/mysql.sock'
> (2) at /opt/otrs/Kernel/System/DB.pm line 195
> ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Thu May 24 16:00:38 2007
>
> Message: Can't connect to local MySQL server through socket
> '/var/run/mysql/mysql.sock' (2)
>
> Traceback (26893):
>Module: Kernel::System::DB::new (v1.57) Line: 172
>Module: /opt/otrs//bin/PostMasterPOP3.pl (v1.23) Line: 73
>
> Got no DBObject! at /opt/otrs/Kernel/System/PID.pm line 69,
> line 4.
http://otrs.heartslc.com/otrs/index.pl?Action=AgentZoom&TicketID=19
Your OTRS Notification Master
--- End Message ---
--- Begin Message ---
Hi Jonathan,
there is a new ticket in "Raw"!
OTRS user <[EMAIL PROTECTED]> wrote:
> DBI connect('database=otrs;host=localhost;','otrs',...) failed: Can't
> connect to local MySQL server through socket '/var/run/mysql/mysql.sock'
> (111) at /opt/otrs/Kernel/System/DB.pm line 195
> ERROR: OTRS-GenericAgent-10 Perl: 5.8.8 OS: linux Time: Thu May 24
> 16:00:34 2007
>
> Message: Can't connect to local MySQL server through socket
> '/var/run/mysql/mysql.sock' (111)
>
> Traceback (26887):
>Module: Kernel::System::DB::new (v1.57) Line: 172
>Module: /opt/otrs//bin/GenericAgent.pl (v1.40) Line: 78
>
> Got no DBObject! at /opt/otrs/Kernel/System/PID.pm line 69,
> line 4.
http://otrs.heartslc.com/otrs/index.pl?Action=AgentZoom&TicketID=18
Your OTRS Notification Master
--- End Message ---
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RE: [otrs] Database error message
Nevermind, I found the bug report on it. http://bugs.otrs.org/show_bug.cgi?id=1231 :-) Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan Larsen Sent: Thursday, May 24, 2007 3:44 PM To: otrs@otrs.org Subject: [otrs] Database error message Could anyone help me make sense of this? DBI::db=HASH(0x8bb5ed0)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /opt/otrs/Kernel/System/DB.pm line 223, line 4. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Database error message
Could anyone help me make sense of this? DBI::db=HASH(0x8bb5ed0)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /opt/otrs/Kernel/System/DB.pm line 223, line 4. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS for Slackware
Hello everyone! Ran into some troubles, hoping a fellow slacker that knows better than me or someone with expertise in the areas im having trouble could help me out. I first tried to setup OTRS from the tarball source. Webpage worked but emails weren't coming in and I could tell I was missing something but I just didn't know what. So I found a little prog that converts rpm's to tar packages for slack. I did that to a suse rpm package and found some things im missing from my tarball install. One was a startup script. It went into /etc/init.d/otrs. Slack has a different directory for putting those... however I know that doesn't matter to you all, I just needed to know what im missing to put all the pieces together. Im not sure how to get any of the cron jobs running. If anyone could shed some light on that, that would be super. I do have the webpage itself working. Settings I set save, users I create are created.. etc. The other thing, when I started the otrs script in the /etc/init.d folder I got a few errors, like rcapache couldn't be found. Im not sure what I would need to change in that script to make it work for me and slack. Thank you in advance for any help. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
