[otrs] Adding Subject to Survey

[Kirby Fell]

I am trying to add the following tag to my survey but it does not pull any data.



Does anyone know a trick to getting the subject to appear in the survey email 
so users know which ticket they are responding to?  I'm on OTRS 3.0.8.

Thanks,

Kirby L. Fell
Director of Educational Technology
Cambrian School District
4115 Jacksol Drive
San Jose, CA 95124
fe...@cambriansd.org


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Re: [otrs] Delete a ticket?

[Kirby Fell]

Leonardo,

Thanks for your reply.  I will give it a try.

Thanks,
Kirby
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of 
Leonardo Certuche
Sent: Wednesday, July 15, 2009 9:25 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Delete a ticket?

Hi,

You can use the Generic Agent /otrs/index.pl?Action=AdminGenericAgent to delete 
tickets. If you want to reset the ticket counter as well, you can modify things 
at Ticket -> Core::Ticket under /otrs/index.pl?Action=AdminSysConfig such as 
the Ticket::Hook or the Ticket::NumberGenerator::MinCounterSize so your new 
tickets look different from your test tickets.

Greetings,


Leonardo Certuche

On Wed, Jul 15, 2009 at 5:13 PM, Kirby Fell 
mailto:fe...@cambrian.k12.ca.us>> wrote:

Hi All,



Is there any way to completely delete a ticket?  We created quite a few "test" 
tickets while resolving an email issue and I would like to clean that up.  
Thanks.



Kirby L. Fell

Technology Coordinator

Cambrian School District

4115 Jacksol Drive

San Jose, CA  95124

P. 408-377-2103 Ext. 115

F. 408-377-5944





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[otrs] Delete a ticket?

[Kirby Fell]

Hi All,

Is there any way to completely delete a ticket?  We created quite a few "test" 
tickets while resolving an email issue and I would like to clean that up.  
Thanks.

Kirby L. Fell
Technology Coordinator
Cambrian School District
4115 Jacksol Drive
San Jose, CA  95124
P. 408-377-2103 Ext. 115
F. 408-377-5944


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[otrs] Error Message when clicking submit

[Kirby Fell]

Hi,

Has anyone ever seen the following error message when trying to submit a new 
help desk ticket?

Software error:

No SASL mechanism found

 at D:/OTRS/otrs/Kernel/cpan-lib/Authen/SASL.pm line 73

For help, please send mail to the webmaster 
(newco...@cambrian.k12.ca.us), giving this 
error message and the time and date of the error.


Kirby L. Fell
Technology Coordinator
Cambrian School District
4115 Jacksol Drive
San Jose, CA  95124
P. 408-377-2103 Ext. 115
F. 408-377-5944


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