Re: [otrs] Agent LDAP Lookup

[Kobus Barnard]

On Sat, 09 Dec 2006 12:15:34 -0500
Mike Conigliaro <[EMAIL PROTECTED]> wrote:

> the perl ldap module is not installed.  try this:
> 
> perl -MCPAN -e 'install Net::LDAP'
> 

Thanks Mike

Net::LDAP was already installed along with the other required perl
modules.

I ran out of things to try and eventually made the changes to
Defaults.pm instead, it worked right away. I made the same changes in
Config.pm again where it should be, this time it worked fine so I'm not
entirely sure what the problem was but at least it's working now.

My next issue is with active directory group membership. The error
logged is:

OTRS-CGI-10[31020]: [Notice] [Kernel::System::Auth::LDAP::Auth] User:
kobus authentication failed, no LDAP group entry
foundGroupDN='cn=OTRS-Agents,ou=Groups,ou=Unitname,dc=mydomain,dc=co,dc=za',
Filter='(memberUid=CN=Kobus
Barnard,OU=Users,OU=Unitname,DC=mydomain,DC=co,DC=za)'! (REMOTE_ADDR:
192.168.91.146).

Why is the group entry not found? The 'kobus' account is a member of
the specified 'OTRS-Agents' group.

For completeness, here are the relevant parts of my current Config.pm,
I indicated where I think the problem lies but don't know which DN to
specify:

#-#
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'myserver.mydomain.co.za';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=mydomain,dc=co,dc=za';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthModule::LDAP::GroupDN'} =
'cn=OTRS-Agents,ou=Groups,ou=Unitname,dc=mydomain,dc=co,dc=za';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';

$Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; # <- I think this is the
cause of the problem but am unsure which DN to use.

$Self->{'AuthModule::LDAP::SearchUserDN'} =
'cn=otrs,ou=Users,ou=Unitname,dc=mydomain,dc=co,dc=za';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'x';

$Self->{'AuthModule::LDAP::Params'} = {
   port => 389,
   timeout => 120,
   async => 0,
   version => 3,
};

#-#

Thank you
Kobus
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Agent LDAP Lookup

[Kobus Barnard]

Hi list

Following example 9-7 at http://doc.otrs.org/2.1/en/html/x1456.html ,
trying to authenticate agents against active directory gives this error.

Can't modify not in scalar assignment at /.../Kernel/Config.pm line 93,
near "'Kernel::System::Auth::LDAP';"

Net::LDAP is installed

Any help will be very much appreciated.

Regards
Kobus

The additions to Config.pm was:

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; # <-line 93
$Self->{'AuthModule::LDAP::Host'} = 'myserver.mydomain.co.za';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=mydomain,dc=co,dc=za';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthModule::LDAP::GroupDN'} =
'cn=OTRS-Agents,ou=Groups,ou=Unitname,dc=mydomain,dc=co,dc=za';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'xx';

$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Can't locate Kernel/Config.pm in @INC

[Kobus Barnard]

On Thu, 28 Sep 2006 09:45:55 -0400
"Bryan Fullerton" <[EMAIL PROTECTED]> wrote:

> Are you sure you copied Kernel/Config.pm.dist to Kernel/Config.pm, as
> required in step 4 of the INSTALL document?
> 
> Also, make sure you've run bin/SetPermissions.sh with the proper
> users/groups, as required in step 7 of the INSTALL document.
> 
> Your @INC looks fine, it should include Kernel/Config.pm if it exists
> and is readable.
> 
> Bryan

Thank you Bryan, your advice solved my problem.
I initially followed an INSTALL.RedHat document which did not include
the steps you mentioned.

I then had another problem when starting otrs, it turned out to be a
bug described here: http://bugs.otrs.org/show_bug.cgi?id=1231 (related
to "DB.pm line 219" and "perl-DBD-MySQL-3.0004-1") applying a patch
solved that one.

Regards
Kobus
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/