[otrs] sort customer list

[La Scala, Giovanni]

Hi,

 

I have to sort customer list in administrator page “Customer
<-> Group”.

The list must be ordered by name and surname of a
customer.

How can I do it? Where I can set this value?

 

Thank you,

 

Giovanni

 






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[otrs] ticket status

[La Scala, Giovanni]

Hi,

 

how can I do to have a state for “waiting customer
response” and “waiting operator response”?

The system would be the following:

When customer send a response, the ticket
automatically must be in status “waiting operator response” (how
can I do it?).

 

Thanks,

 

Giovanni






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[otrs] list of customers wrong with LDAP

[La Scala, Giovanni]

Hi,

 

when I go (in Admin interface) on page [ Customer
Users <-> Groups Management ], in the list of customers are showed 200
users but instead there are more than 200.

I’m using LDAP.

There is a parameter which sets the limit of LDAP result?

 

Thanks in advance

 

Giovanni La Scala
Advanced Global
Solution AGS S.p.A.
Area Software Factory
Via Inama, 17 - 20133 Milano
Baluardo Partigiani, 2 - 28100 Novara
Tel.: 02.89.69.86.00; Fax: 02.89.69.86.10
E-mail: [EMAIL PROTECTED]
Http://www.ags-it.com

 






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[otrs] problem with Autoresponse <-> Queue

[La Scala, Giovanni]

Hi,

 

I have a problem with the page of "Autoresponse
<-> Queue".

When I click on "Change setting" I dont see
the page (the menu of otrs is shown, only that section is not showed).

When I forced the url I see it (for example http://xxx.yyy.zzz/otrs/index.pl?Action="">

The database is imported by another otrs db.

I have changed nothing in the source, can be data
damaged?

So how can I solve this problem? 

 

thanks,

 

Giovanni






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RE: [otrs] ticket attachment

[La Scala, Giovanni]

What’s the table
and the field to set in the db?

 

Giovanni

 









From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: martedì 16 maggio 2006 11.10
To: User questions and discussions
about OTRS.org
Subject: Re: [otrs] ticket
attachment



 


did you set the size in the db too? 
if
you use db as the storing location 

have
a look at the error log. 

Li


[EMAIL PROTECTED]
schrieb am 16.05.2006 11:13:18:

> Hi, 
>  

> when i
send a ticket with an attachment, this ticket arrive to 
> destination without the file attached.

> I have
configured the max size to 5M and this problem occurs when I 
> attached a file of more 1M.

>
What’s wrong? 
> Thanks,

>  

>
Giovanni 
>
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http://lists.otrs.org/cgi-bin/listinfo/otrs
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oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/






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[otrs] ticket attachment

[La Scala, Giovanni]

Hi,

 

when i send a ticket with an attachment, this ticket
arrive to destination without the file attached.

I have configured the max size to 5M and this problem
occurs when I attached a file of more 1M.

What’s wrong?

Thanks,

 

Giovanni

 






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[otrs] Authentication User

[La Scala, Giovanni]

Hi,

 

Can I use Authentication with LDAP and DB in the same
otrs application?

For example:

When I insert username and password otrs must check
the user before with LDAP and if he doesn’t appear in LDAP the
application must check in DB.

Then if the two authentication are failed the
application give the usual message of authentication failure.

Thanks,

 

Giovanni La Scala
Advanced Global
Solution AGS S.p.A.
Area Software Factory
Via Inama, 17 - 20133 Milano
Baluardo Partigiani, 2 - 28100 Novara
Tel.: 02.89.69.86.00; Fax: 02.89.69.86.10
E-mail: [EMAIL PROTECTED]
Http://www.ags-it.com

 






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