[otrs] set log file
Hi i have a otrs 2.0.4 i try to eneble log file in framework-core::Log but the system return in defult options (Syslog)... someone have an idea? What is my error? thank's a lot luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] LDAP (ActiveDirectory) customer authentication problem
#
# #
# $DIBI$
$Self-{'SystemID'} = 10;
$Self-{'SecureMode'} = 1;
$Self-{'Organization'} = 'New West Physicians';
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self-{'FQDN'} = 'helpdesk.nwphysicians.com';
$Self-{'Defa$Self-{'DefaultCharset'} = 'iso-8859-1';
$Self-{'AdminEmail'} = '[EMAIL PROTECTED]';
# #
# #
# #
# End of your own config options!!! #
# #
# #
# #
}
# #
# needed system stuff (don't edit this)#
# #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.18 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -#
1;ultLanguage'} = 'en';
Any help is greatly appreciated
Mike
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--
Luca Tebaldi
Unità Portale dell'Università di Ferrara
http://www.unife.it/areainformatica
http://student.unife.it
e-mail: [EMAIL PROTECTED]
skype:luca.tebaldi
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Phone +39.0532.97.4052
Fax +39.0532.97.4056
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Re: [otrs] LDAP DB
[EMAIL PROTECTED] ha scritto: Dear Luca, I am using DB and LDAP both at the same time. Just follow this link http://lists.otrs.org/pipermail/dev/2006-June/001360.html and follow the instructions. Works perfect. Thank's a lot, i know this and my customerauth work very well, My problem is about agent authentication it exist a similar tool for agent? luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] active directory and otrs 2.0
Hi! i want to config AD over otrs 2.0 but I do not find the documentation in the handbook.. someone knows where I can find it??? thank Luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] DB
Hi, how I can empty the db of the ticket after the tests? bye Luca -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] DB
Eric Brayet ha scritto: Using GenericAgent, you can delete tickets. You can for example select them by date, and choose Delete tickets. Them run the agent manually. thank's a lot!!! :) Luca -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] otrs 2.0.2 install
Hi! i have a little problem for install otrs.. i have postfix but i dont found a documentation for this setting... thank's a lot Luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] installation
Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n where is my error??? thanks a lot Luca -- Luca Tebaldi Centro di Telematica dell' Universita di Ferrara http://www.unife.it/centel http://student.unife.it e-mail: [EMAIL PROTECTED] Phone +39.0532.97.4052 Fax +39.0532.248199 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
