from:"Marina Henn"

[otrs] Antwort: Re: Generic agent not runing

2008-08-22 Thread Marina Henn

Hi Alejandra,

a few days ago, someone reported problems with cron for windows, and he 
was told to run his jobs as scheduled tasks in windows.
probably this is an option for you too.

Mit freundlichen Grüßen
Marina Henn

Netzlink Informationstechnik GmbH
Heinrich-Büssing-Ring 42
D-38102 Braunschweig
Telefon: +49 531-7073430
Telefax: +49 531-7073459
eMail: [EMAIL PROTECTED]
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"Klaus Bruno" <[EMAIL PROTECTED]> 
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Re: [otrs] Generic agent not runing






Hi Mary

Is OTRS running on a Windows Box? If so you need "cron for Windows"
(which is automatically installed if you use the Win32 installer for
OTRS) -> Chapter 3.1.2 of the OTRS 2.2 Admin Manual

regards,
Bruno

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Alejandra Piedra
Sent: Thursday, August 21, 2008 4:25 PM
To: otrs@otrs.org
Subject: [otrs] Generic agent not runing

Hi 

 

I added a job to the generic agent, and scheduled it to run itself at 10
minutes every hour. When I click on run now it works, but it doesn't run
when scheduled.

 

I'm working on Windows so I don't know if that affects anything, this
because I don't have the cron command. I don't know I'm just guessing.

 

I really need help with this, so if you could help me I'd be very glad.

 

Thanks and regards

Mary 

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[otrs] Antwort: email issue

2008-05-21 Thread Marina Henn

Hi Jamie,

You are right, it is a mailserver issue. The mailserver must allow 
relaying, at least to your OTRS-server.
It is usually switched to "don't allow relaying" to prevent spammers from 
abusing your mailserver.

Regards,
Marina Henn

Netzlink Informationstechnik GmbH
Heinrich-Büssing-Ring 42
D-38102 Braunschweig
Telefon: +49 531-7073430
Telefax: +49 531-7073459
eMail: [EMAIL PROTECTED]
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"Jamie Spence" <[EMAIL PROTECTED]> 
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[otrs] email issue






I've solved my notification issue. Thanks to all who helped. 
 
One more issue we are having with outbound email. Outbound email is 
working perfectly to internat email id's (within the domain) but not to 
external ones. I'm thinking this must be a mail server issue and have 
nothing to do with the system. Any thoughts?
 
Jamie

-- 

Jamie Spence
Mobile: ++91 98 45611185
Flat 4023, Sobha Jasmine
Outer Ring Road, Bellandur
Bangalore, India
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Antwort: RE: [otrs] Can't see queues that I've created

2008-04-02 Thread Marina Henn

Hi Robert,

your mentioned that you just created the queue so it might be emtpy. OTRS 
doesn't show empty queues, you could try to create a ticket in that queue.

Mit freundlichen Grüßen
Marina Henn

Netzlink Informationstechnik GmbH
Heinrich-Büssing-Ring 42
D-38102 Braunschweig
Telefon: +49 531-7073430
Telefax: +49 531-7073459
eMail: [EMAIL PROTECTED]
www.netzlink.com 

Geschäftsführung: 
Harald Lies, Tamara Ostermann, Sven-Ove Wähling
Amtsgericht Braunschweig
HR B 4896, USt-IdNr. DE 202670390 
 
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"Arnold Ligtvoet" <[EMAIL PROTECTED]> 
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RE: [otrs] Can't see queues that I've created






Hi Robert,
 
I noticed some unexpected behavior on my box running 2.2.5.What happens if 
you give the user full access on the group (so RW)?
 
Regards,
Arnold.
 
 
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of 
Robert Brown
Sent: dinsdag 1 april 2008 22:44
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can't see queues that I've created
 
Poe,
 
  I wish it were that simple. I did just go in and double check.  The 
permissions are all OK.  Is there a limitation that anyone knows of with a 
Queue being named the same as a group?  I can't imagine there would be.
 
-Robert
 


 
On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen <[EMAIL PROTECTED]> wrote:
Hi, Robert,

I believe it's a permission issue with the queue.  You might want to 
double check that new queue you just added has the correct "group".  Just 
login as admin and go to Admin->Queue->Select the new queue->Change and 
then check the group setting.

Best regards,


Poe
On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown <[EMAIL PROTECTED]> 
wrote:
Hello,
 
 I have my OTRS installed and running however I'm not able to see the 
queues that I've assigned to a user when I'm logged in as that user.  I'm 
really hoping someone can help me.  I've read over the documentation and 
am sure I've followed it, however there is just something I am missing.
 
I've created the user and created the group.  Then I've mapped the user to 
the group.  I've assigned the user move_into, create, owner and priority. 
I've then assigned the queue to the group.
 
However when I login as the user, I don't see the queue I just created.
 
I'm running OTRS 2.2.5 on Suse.
 
Any help would be very much appreciated.
 
Thanks,
Robert
 
 
 
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Antwort: Re: [otrs] LDAP customer authentication with AD not workng, please help?

2008-02-21 Thread Marina Henn

SSCOPE=sub means, that the searchscope is extended to subdirectories. 
Otherwise it would only search in the given directory.
But sub is not an ou ;-)


Mit freundlichen Grüßen
Marina Henn

Netzlink Informationstechnik GmbH
Heinrich-Büssing-Ring 42
D-38102 Braunschweig
Telefon: 0531-7073430
Telefax: 0531-7073459
eMail: [EMAIL PROTECTED]
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Lars Jørgensen <[EMAIL PROTECTED]> 
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Re: [otrs] LDAP customer authentication with AD not workng, please 
help?






Den 21/02/2008 kl. 18.06 skrev Leigh Reed:
> were deleted). I don't know why it took such a long time to populate 
> as I couldn't find a single user a couple of hours ago.

It doesn't populate the OTRS database, it searches live in the AD.

> Thinking I had cracked it I tried to log in to the customer frontend 
> but I still get the same error no matter what I use as a login name. 
> This seems very strange to me. If it is communicating with AD and 
> can find the users, how come I can't login to the customer frontend?

I looked at your previous post and noticed you have 'SSCOPE' set to 
'sub' in the CustomerUser section. What is that? Maybe you should 
reference it in the AuthModule section:

$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=sub, dc=woodberry, 
dc=wbhltd, dc=com';


-- 
Lars
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[otrs] Antwort: Re: Generic agent not runing

[otrs] Antwort: email issue

Antwort: RE: [otrs] Can't see queues that I've created

Antwort: Re: [otrs] LDAP customer authentication with AD not workng, please help?

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