Re: [otrs] LDAP Intregration
Dear Zak,
you need to replace it everywhere it occurs, i.e.:
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=Users,dc=abc,dc=com';
Hth
Markus Nagel
Mohamed Zakaria schrieb:
Dear Mr Markus,
Thank you for your suggestion. I tried to change it to
"cn=otrs,cn=Users,dc=abc,dc=com". But still have the same error.
Regards,
Zak
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Markus
Nagel
Sent: Wednesday, November 25, 2009 12:42 AM
To: otrs@otrs.org
Subject: Re: [otrs] LDAP Intregration
Hi Mohamed,
a.f.a.i.k. the path to the default container "Users" is not
"ou=Users,dc=some,dc=domain", but "cn=Users,dc=some,dc=domain".
You can check this by searching for a user with the following command:
dsquery user -name someusername
where "someusername" is a user in the container Users or one of its
subcontainers.
Could this be the simple reason for your problem.
Regards Markus
Mohamed Zakaria schrieb:
Hi,
I am not able to intergrate my current AD to the otrs system. The system
log shows this message:
Tue Nov 24 17:03:25 2009 error OTRS-CGI-10 First
bind failed! 80090308: LdapErr: DSID-0C090334, comment:
AcceptSecurityContext error, data 525, vece�
This is my config.pm the portion that is above “End of own config”. Can
anyone help me with this? Thanks.
#Start of LDAP
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.200.1.1';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users,dc=abc,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '10.200.1.1',
BaseDN => 'OU=Users,DC=abc,DC=com',
SSCOPE => 'sub',
UserDN =>'CN=otrs,OU=Users,DC=abc,DC=com',
UserPw => 'password',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
#Add the following lines when only users are allowed to login if they
reside in the spicified security group
#Remove these lines if you want to provide login to all users specified
in the User Base DN
#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU,
dc=example, dc=com';
# $Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'CN=otrs_ldap_allow_C,OU=Groups,OU=BaseOU,DC=example,DC=com';
# $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
# $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'
#End of LDAP
Regards,
Zak
-
Re: [otrs] LDAP Intregration
Hi Mohamed,
a.f.a.i.k. the path to the default container "Users" is not
"ou=Users,dc=some,dc=domain", but "cn=Users,dc=some,dc=domain".
You can check this by searching for a user with the following command:
dsquery user -name someusername
where "someusername" is a user in the container Users or one of its
subcontainers.
Could this be the simple reason for your problem.
Regards Markus
Mohamed Zakaria schrieb:
> Hi,
>
>
>
> I am not able to intergrate my current AD to the otrs system. The system
> log shows this message:
>
> Tue Nov 24 17:03:25 2009 error OTRS-CGI-10 First
> bind failed! 80090308: LdapErr: DSID-0C090334, comment:
> AcceptSecurityContext error, data 525, vece�
>
>
>
> This is my config.pm the portion that is above “End of own config”. Can
> anyone help me with this? Thanks.
>
>
>
> #Start of LDAP
>
> #Enable LDAP authentication for Customers / Users
>
> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
>
> $Self->{'Customer::AuthModule::LDAP::Host'} = '10.200.1.1';
>
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users,dc=abc,dc=com';
>
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
>
>
>
> #The following is valid but would only be necessary if the
>
> #anonymous user do NOT have permission to read from the LDAP tree
>
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
>
> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
>
>
>
> #CustomerUser
>
> #(customer user database backend and settings)
>
> $Self->{CustomerUser} = {
>
> Module => 'Kernel::System::CustomerUser::LDAP',
>
> Params => {
>
> Host => '10.200.1.1',
>
> BaseDN => 'OU=Users,DC=abc,DC=com',
>
> SSCOPE => 'sub',
>
> UserDN =>'CN=otrs,OU=Users,DC=abc,DC=com',
>
> UserPw => 'password',
>
> },
>
> # customer unique id
>
> CustomerKey => 'sAMAccountName',
>
> # customer #
>
> CustomerID => 'mail',
>
> CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
>
> CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
>
> CustomerUserSearchPrefix => '',
>
> CustomerUserSearchSuffix => '*',
>
> CustomerUserSearchListLimit => 250,
>
> CustomerUserPostMasterSearchFields => ['mail'],
>
> CustomerUserNameFields => ['givenname', 'sn'],
>
> Map => [
>
> # note: Login, Email and CustomerID needed!
>
> # var, frontend, storage, shown, required, storage-type
>
> #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
>
> [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
>
> [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
>
> [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
>
> [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
>
> [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
>
> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
>
> #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
>
> #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
>
> ],
>
> };
>
>
>
> #Add the following lines when only users are allowed to login if they
> reside in the spicified security group
>
> #Remove these lines if you want to provide login to all users specified
> in the User Base DN
>
> #example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU,
> dc=example, dc=com';
>
> # $Self->{'Customer::AuthModule::LDAP::GroupDN'} =
> 'CN=otrs_ldap_allow_C,OU=Groups,OU=BaseOU,DC=example,DC=com';
>
> # $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
>
> # $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'
>
>
>
>
>
> #End of LDAP
>
>
>
>
>
> Regards,
>
> Zak
>
>
> This email is confidential and intended solely for the use of the
> individual to whom it is addressed. If you are not the intended
> recipient, be advised that you have received this email in error and
> that any use, dissemination, forwarding, printing or copying of this
> email is strictly prohibited. If you have received this email in error
> please contact the sender.
>
>
>
>
>
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[otrs] Adding the TicketType-field to Answers
Hello list, similar to the post "Adding the Services field to the close tab?", we'd like to get the possibility to change the Ticket Type by answering Tickets. We've already realized it in creating notes, but it would be great to change the type in one step by creating an answer and changing the type. I cannot find such entry at Ticket -> Frontend::Agent::Ticket::ViewCompose Do I look at the wrong place? Any hints would be great Using OTRS 2.3.3 with ITSM 1.2.2 Thanks in advance Markus Nagel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] multivalue values from ldap connection
Hello list, does anyone have experience in getting parts of a multivalue field from MS AD in an ldap-customer backend? When I map it in normal way in Config.PM, I only get the first value of the multivalue field. Thanks in advance Markus Nagel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Forwarding notes
Hello all, is there a possibility to forward a note? When I look at a note, I only got a link to "print" the note, but none to forward it. Thanks in advance Markus Nagel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Autoanswers and notifications as bounce-massages
Hello list, does anybody know if it is possible to configure the autoanswers and notifications not as bounce-messages but as simple answers. In the moment, all autoanswers seem to be buildt as bounces or identified as bounces which not every recipient seems to like. Thanks for your help in advance Markus Nagel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Multiple ldap servers
Hello Guillaume,
I got the same issue and found somewhere in the mailinglist a solution,
which works quiet well now.
In Config.pm, define an array like this:
my @ldaphosts = ( 'dc1.domain.local', 'dc2.domain.local',
'dc3.domain.local');
Now, evrywhere where an entry for Host is necessary, use this variable, i.e.
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser1} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => \...@ldaphosts,
# AgentAuth
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = \...@ldaphosts;
# CustomerAuth
$Self->{'Customer::AuthModule::LDAP::Host'} = \...@ldaphosts;
Hope this helps
Greetings
Markus Nagel
Guillaume Rehm schrieb:
> Hi list,
>
> Is it possible to define in OTRS more than one ldap server to prevent
> server off-line ?
>
> I try to put a perl array in config.pm file for ldap host but this
> doesn't work correctly. If the first element of the array doesn't
> respond, OTRS say: can't connect to first element host and don't try to
> connect to the second !
>
> Do you have a solution ?
>
> Thanks in advance.
>
> --
> Guillaume REHM
> Centre de Ressources Informatiques
> Responsable Sécurité du Système d'Information (RSSI)
>
> Bibliothèque Nationale et Universitaire de Strasbourg
> 5 rue du Maréchal Joffre
> BP 51029
> 67070 Strasbourg
>
> tél: 03 88 25 28 23
> fax: 03 88 25 28 03
> mail: guillaume.r...@bnu.fr
> web: http://www.bnu.fr
>
>
>
>
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Re: [otrs] Pictures in public FAQ
Hello Christoph, thanks for the suggestion, but I don't think that it is a matter of access rights, as I already mentioned fine in the AgentFrontend - for any agent. Also I mattered, that it doesn't work in the customer nor in the public FAQ. As I understand it, in these surroundings there is nothing to deal with group rights. I think, it really is the described bug. You can also see it, when you look in the html-sourcecode of the public or customer-FAQ. Greetings Markus Nagel Christoph Ohliger schrieb: > Hi Michiel, Markus, > > I also had this problem but its working for me now. I gave the rights > for agent group users at the corresponding FAQ category ... > > regards > Christoph > > Michiel Beijen schrieb: >> Hi Markus, >> >> Unfortunately this is an open bug: >> http://bugs.otrs.org/show_bug.cgi?id=3460 >> >> The bug report also suggests the solution but does not contain one. >> >> Regards, >> -- >> Michiel Beijen >> Software Consultant >> +31 6 - 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> >> On Tue, Jan 6, 2009 at 15:51, Markus Nagel > <mailto:e...@tekomedia.de>> wrote: >> >> Hello list, >> I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 >> also deals with pictures and even picture uploads. >> This works very well in AgentFrontend. >> But when I change to customer or public frontend, the pictures are not >> visible and there neither is a placeholder for them. They are >> simply not >> there. >> Returning to AgentFrontend, thea are still there. >> Is it a matter of configuration or user rights? >> >> I'm using otrs 2.3.3 with ITSM 1.2.2 >> >> Thanks in advance >> >> Markus Nagel >> >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Pictures in public FAQ
Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They are simply not there. Returning to AgentFrontend, thea are still there. Is it a matter of configuration or user rights? I'm using otrs 2.3.3 with ITSM 1.2.2 Thanks in advance Markus Nagel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS 2.3.3 - Authenticating against Windows 2K3 AD failing
Hello Andy,
I'm not sure if this is the reason, but I'm missing some lines in your
config when I compare it with ours.
I've put them into your original text below
HTH
Greetings
Markus Nagel
Andy Ashley schrieb:
> Hi all,
>
> Perhaps someone can shed some light on this. I have scoured the net and
> forums pretty well..
>
> I have a machine, Gentoo Linux running Apache (2.2.9) with PHP
> (5.2.5-p17) and Net::LDAP (perl-ldap-0.39).
>
> /etc/resolv.conf
> search subdomain.domain.tld
> nameserver 192.168.100.10
>
> OTRS (2.3.3, tried 2.3.2 too, same result) is running as an Apache
> vhost. I have restarted Apache after config changes as suggested by
> someone who discovered that this is sometimes needed although it really
> shouldnt be..
>
> I have configured OTRS to authenticate against a Windows 2K3 AD server,
> relevant(hopefully) config is as follows:
>
> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = '192.168.100.10';
> $Self->{'AuthModule::LDAP::BaseDN'} =
> 'ou=INTERNAL,dc=subdomain,dc=domain,dc=tld';
> $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
>
> $Self->{'AuthModule::LDAP::GroupDN'} =
> 'cn=otrs_users,cn=Users,dc=subdomain,dc=domain,dc=tld';
snip-
# missing the AccessAttr
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
# for non ldap posixGroups objectclass (with full user dn)
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
snip-
>
>$Self->{'AuthModule::LDAP::SearchUserDN'} =
> 'CN=binddn_user,OU=Service Accounts,dc=subdomain,dc=domain,dc=tld';
>$Self->{'AuthModule::LDAP::SearchUserPw'} = 'Mypa55word';
>
> $Self->{'AuthModule::LDAP::Params'} = {
> port => 389,
> timeout => 120,
> async => 0,
> version => 3,
> };
>
> $Self->{UserSyncLDAPMap} = {
> # DB -> LDAP
> UserFirstname => 'givenName',
> UserLastname => 'sn',
> UserEmail => 'mail',
> };
>
> $Self->{UserSyncLDAPGroups} = [
> 'users',
> ];
>
> I left out the group filtering bits as I just want to get it working
> before trying to lock it down.
> Now, if I attempt to log in as a user in the INTERNAL OU (or any user
> for that matter), I get a failure:
>
> Login Failed! Your username or password was entered incorrectly. (I
> double checked the password, AD account is not locked out and is part of
> the otrs_users group which is in the Service Accounts OU)
>
> From: /var/log/otrs.log
>
> [Wed Dec 17 17:05:11 2008][Error][Kernel::System::Auth::LDAP::Auth][191]
> First bind failed! 80090308: LdapErr: DSID-0C090334, comment:
> AcceptSecurityContext error, data 525, vece
>
> A look at the AD Security logs says that the binddn_user is sucessfully
> authenticating/logging out but nothing much else.
>
>
> Any help much appreciated!
>
> Thanks.
>
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Re: [otrs] Notification about new Tickets in AgentFrontend
Hello once again, is there nobody else here who got this feature request? Being notified in the AgentFrontend for non-locked tickets. Is it just in my case that it is not the default setting? Any hint would be marvellous. Thanks in advance Markus Markus Nagel schrieb: > Hello list, > I'm searching for the switch in SysConfig where I can turn on the > notification about new tickets and / or followups for non-locked tickets > in the AgentFrontend. > I am notified by email about "my queues", but when I am already logged > in to the AgentFront, I don't want to follow the link in the > notification email but want to be notified by the Frontend itself. > This notification works well for tickets which are locked by my account. > Where do I find this configuration option (I guess, it is one)? > > Thanks in advance > > Markus Nagel > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Notification about new Tickets in AgentFrontend
Hello list, I'm searching for the switch in SysConfig where I can turn on the notification about new tickets and / or followups for non-locked tickets in the AgentFrontend. I am notified by email about "my queues", but when I am already logged in to the AgentFront, I don't want to follow the link in the notification email but want to be notified by the Frontend itself. This notification works well for tickets which are locked by my account. Where do I find this configuration option (I guess, it is one)? Thanks in advance Markus Nagel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] R: [UPGRADE 2.2.6 to 2.3.1] No MainObject! at /var/www/otrs-231/bin/cgi-bin/../../Kernel/System/AuthSession.pm line 83.
Hello, well, I know, it's not a proper solution, but as I can't go back to version 2.2.7 because of modifications in the database and new data put in there, I simply tried to replace the file AuthSession.pm with version 1.29 from otrs 2.2.7. What shall I say: it works. As far as I can see until now, everything works not only for customers, but also for agents. The difference between version 1.36 in otrs 2.3.2 an 1.29 from 2.2.7 as I can see is the part with MainObject. As I don't know what it is for and as I cannot see any bad consequences, I'm gonny leave it like this. As already mentioned: not fine, but it works Greetings Markus Nagel Serge schrieb: > Hello > >> well, it still doesn't work for me although I wrote the whole ldap stuff >> from Default.pm from scratch. > > I'll try on a copy of my real server, I have make the upgrade (no error) > > I rewrote the whole ldap part from Defaut.pm from scratch and i have > also the error message: > > No MainObject! at > /var/www/otrs-231/bin/cgi-bin/../../Kernel/System/AuthSession.pm line 83. > > for customer login. > > still stuck in v 2.2.6 > > > Serge > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] R: [UPGRADE 2.2.6 to 2.3.1] No MainObject! at /var/www/otrs-231/bin/cgi-bin/../../Kernel/System/AuthSession.pm line 83.
#x27;, '', 1 ],
[ 'UserCustomerID', 'CustomerID', 'otherPager',
0, 1,
'var', '', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids',
1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber',
1,
0, 'var', '', 0 ],
[ 'UserPhoneTwo', 'Phone 2', 'homephone',
1, 0,
'var', '', 0 ],
[ 'UserMobile', 'Mobil','mobile',
1, 0, 'var', '',
0 ],
[ 'UserFax','Fax',
'facsimileTelephoneNumber', 1, 0,
'var', '', 0 ],
[ 'UserAddress','Address', 'streetAddress',
1, 0,
'var', '', 0 ],
[ 'UserPLZ','PLZ', 'postalCode',
1, 0, 'var',
'', 0 ],
[ 'UserOrt','Ort', 'l',
1, 0, 'var', '', 0 ],
[ 'UserFirma', 'Firma','company',
1, 0, 'var',
'', 0 ],
[ 'UserComment','Comment', 'description',
1, 0,
'var', '', 0 ],
],
};
-
And for customer authentication:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::Multiple';
$Self->{'Customer::AuthModule::Multiple::Modules'}='Kernel::System::CustomerAuth::DB
Kernel::System::CustomerAuth::LDAP';
# This is an example configuration for an LDAP auth. backend.
# (take care that Net::LDAP is installed!)
#$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'contra.tekomedia.local';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=castroper,dc=tekomedia,dc=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
#$Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'cn=Benutzer,cn=Builtin,dc=domain,dc=tld';
#$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
# for ldap posixGroups objectclass (just uid)
#$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (full user dn)
#$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=somecn,cn=Users,dc=domain,dc=tld';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'somepass';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =
'(objectclass=user)';
# in case you want to add a suffix to each customer login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists [EMAIL PROTECTED]
#$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
# Die if backend can't work, e. g. can't connect to server.
$Self->{'Customer::AuthModule::LDAP::Die'} = 1;
# - #
# Versuch, ein weiteres Kundenauthentifizierungssystem via #
# normaler Datenbank einzurichten #
# --
Re: [otrs] No MainObject! at $OTRSHOME/Kernel/System/AuthSession.pmline 83
Hello LQ Marshall, yes, you're right, it seems to be the same issue. I just recognized your post after putting mine. I'll give it a try and hope that it helps. Thanks in advance Markus Nagel LQ Marshall schrieb: > Markus, > > You're issue seems to be the same as the "[UPGRADE 2.2.6 to 2.3.1] No > MainObject! at > /var/www/otrs-231/bin/cgi-bin/../../Kernel/System/AuthSession.pm line 83." > thread (wow that's a mouthful). > > A possible solution was just posted to the list. > > lqm > >> -Original Message- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >> Behalf Of Markus Nagel >> Sent: Tuesday, September 16, 2008 1:03 PM >> To: otrs@otrs.org >> Subject: [otrs] No MainObject! at >> $OTRSHOME/Kernel/System/AuthSession.pmline 83 >> >> Hello newsgroup, >> I hope that there is so out there who can help me, because I >> simply don't know where to look at. >> We're using OTRS since several years and I'm really >> enthusiatic for it, but since the update from version 2.2.7 >> to 2.3.2, there is a strange error in customer.pl. >> When a customer tries to logon, he receives the following >> statement and nothing further happens: >> >> Software error: >> >> No MainObject! at /opt/otrs//Kernel/System/AuthSession.pm line 83. >> >> We're using three backends for customers, the normal >> otrs-database, one ldap against ActiveDirectory Win2k3 and >> one "external" MySQL-DB. >> >> We're authenticating customers against ldap OR otrs-DB, >> thanks to Ralf Becker's Multiple.pm. >> >> Everything worked fine under OTRS 2.2.7, but now our >> customers get this strange message when they try to login. >> >> The authentication seems to work fine corresponding to the >> SystemLog, also for ldap as for DB-Users, so where could the >> error belong to? >> >> I'd appreciate every little hint. >> >> Thanks in advance >> >> Markus Nagel >> >> PS: >> Forgot the System environment: >> Suse Linux 9.0 >> MySQL 4.0.15 >> Perl 5.8.1 >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] No MainObject! at $OTRSHOME/Kernel/System/AuthSession.pm line 83
Hello newsgroup, I hope that there is so out there who can help me, because I simply don't know where to look at. We're using OTRS since several years and I'm really enthusiatic for it, but since the update from version 2.2.7 to 2.3.2, there is a strange error in customer.pl. When a customer tries to logon, he receives the following statement and nothing further happens: Software error: No MainObject! at /opt/otrs//Kernel/System/AuthSession.pm line 83. We're using three backends for customers, the normal otrs-database, one ldap against ActiveDirectory Win2k3 and one "external" MySQL-DB. We're authenticating customers against ldap OR otrs-DB, thanks to Ralf Becker's Multiple.pm. Everything worked fine under OTRS 2.2.7, but now our customers get this strange message when they try to login. The authentication seems to work fine corresponding to the SystemLog, also for ldap as for DB-Users, so where could the error belong to? I'd appreciate every little hint. Thanks in advance Markus Nagel PS: Forgot the System environment: Suse Linux 9.0 MySQL 4.0.15 Perl 5.8.1 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] [UPGRADE 2.2.6 to 2.3.1] No MainObject! at /var/www/otrs-231/bin/cgi-bin/../../Kernel/System/AuthSession.pm line 83.
Hello Serge,
have you got a solution for this occurence? We do have the same problem
and I'm not sure if it is a misconfiguration or a bug.
Thanks in advance
Markus Nagel
Serge Algarotti schrieb:
>
> Hi
>
> I test on a test machine the OTRS upgrade from 2.2.6 to 2.3.1:
>
> 1) I have do a clone machine with otrs as the real machine (OTRS 2.2.6)
>
> 2) I have upgraded as explain in the UPGRADING file
>
> * install the new release 2.3.1
> * i have copied the Kernel/Config.pm and GenericAgent.pm
> * I have upgrade with DBUpdate-to-2.3.mysql.sql (no error)
> * I have run DBUpdate-to-2.3.pl (no error)
> * I have upgrade with DBUpdate-to-2.3-post.mysql.sql (no error)
>
>
> When I connect to /otrs/index.pl as agent, everything is ok, all work
>
> When a customer connect (/otrs/customer.pl , he have a error message and
> he cannot connect:
>
> No MainObject! at
> /var/www/otrs-231/bin/cgi-bin/../../Kernel/System/AuthSession.pm line 83.
>
> The line 83 is:
>
>
> # check needed objects
> for (qw(LogObject ConfigObject TimeObject DBObject MainObject)) {
> $Self->{$_} = $Param{$_} || die "No $_!"; <<<< line 83
> }
>
> The customer backend is LDAP.
>
> All is ok and work on the real machine in 2.2.6 since many months.
>
> can you help me ?
>
> I have the same Config.pm than in 2.2.6 .
>
>
> thank you,
>
> Serge
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
___
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[otrs] external customer backend with filter
Hi all, I've figured out how to set up an external DB Backend for customer users. It shall just have the function of a kind of address book, these customers shall not be able to login. The external backend also is a MySQL-database on the same mashine. What I'd like to do is filtering the amount of addresses in this address book, let's say there exists a field called "access" in the external database table and public addresses do have the entry "group" or "all", how do I configure otrs to only show those entries with "group" or "all" in the field "access". Which "key" do I use and which value should it have? Something like CustomerUserValidFilter for LDAP-Backends perhaps? Thanks in advance for your suggestions. Sincerely ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Subject without Ticketnumber (TicketSubjectClean)
Hello all, by searching a solution for building subjects in answers without Ticketnumbers, I found a sub called TicketSubjectClean. I'm not really fit in perl, but as far as I understand the code, it cleans out the Ticketnumber from the subject. Does anybody know where to activate this param? I'm using otrs 2.2.6 with ITSM 1.0.6 Thanks in advance ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Re: otrs.org down
Perhaps I was a little too unconscious, Now everything works again Markus Nagel schrieb: > Hello folks, > I try to take a look at otrs.org or its subdomains, but nothing happens. > Although I can ping it. > Is there a problem wit the webserver? > Regards > > Markus Nagel > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] otrs.org down
Hello folks, I try to take a look at otrs.org or its subdomains, but nothing happens. Although I can ping it. Is there a problem wit the webserver? Regards Markus Nagel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
