[otrs] Delete note or mail from the ticket tree

[Omar Speranza]

Is possible to delete a note/mail/message from the ticket history/tree?


--
~omar
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[otrs] Avoid subject rewriting for some queue

[Omar Speranza]

Is possibile avoid the ticketID in subject of ticket email opened in 
specific queue?



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Re: [otrs] Navigation bar: remove icon

[Omar Speranza]

Omar Speranza ha scritto:

What can I do to remove some icon (and link...)
from the Customer Navigation Bar ?


I've solved editing Kernel/Config/Files/Ticket.pm


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~omar
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Re: [otrs] Navigation bar: remove icon

[Omar Speranza]

Isaac Gonzalez ha scritto:
Please see the Customer*.dtl files in Kernel/Output/HTML/Standard. 
These files controll the output in the customer.pl panel. Just change 
the files for your needs.


Thanks, I'm seeing CustomerNavigationBar.dtl
but I can't found any item about icons that appear in customer frontend...


  
..
  


Where are the lines with the items?


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~omar


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[otrs] Navigation bar: remove icon

[Omar Speranza]

What can I do to remove some icon (and link...)
from the Customer Navigation Bar ?



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~omar
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Re: [otrs] Hide some queue in Customer New Ticket TO: SELECT BOX

[Omar Speranza]

Omar Speranza ha scritto:

I'm modifying Kernel/Output/HTML/Standard/CustomerTicketMessageNew.dtl

But what can I do to hide some queue in  ?


Found :-)

http://doc.otrs.org/2.0/en/html/x7874.html#Ticket:Frontend::Customer

$Self->{'CustomerPanelOwnSelection'} =  {
  'Misc' => 'Second Queue',
  'Junk' => 'First Queue'
};



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[otrs] Hide some queue in Customer New Ticket TO: SELECT BOX

[Omar Speranza]

I'm modifying Kernel/Output/HTML/Standard/CustomerTicketMessageNew.dtl

But what can I do to hide some queue in  ?


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[otrs] CustomerStatusView.dtl - add create_time column

[Omar Speranza]

I'm modifying CustomerStatusView.dtl following the Christian istructions...

Now I would like to add two column
- the ticket create time
- the ticket work unit

is possibile to do that?

I can't find the var that contains the create time...
for example... $Data{"Owner"} $Data{"State"} $Data{"CustomerID"}


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~omar




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Re: [otrs] customer.pl frontend - remove queue column

[Omar Speranza]

Christian Schoepplein ha scritto:
Please see the Customer*.dtl files in Kernel/Output/HTML/Standard. These 
files controll the output in the customer.pl panel. Just change the 
files for your needs.


I've changed CustomerStatusView.dtl
it works fine, thanks a lot!

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~omar







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[otrs] customer.pl frontend - remove queue column

[Omar Speranza]

Is possible to hide the queue column in customer.pl frontend?

In other words... I would like to show the ticket subject and all other 
info but not the queue name...





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[otrs] [HELP] lock the ticket in my queue...

[Omar Speranza]

I would like to automatically take the admin and lock the tickets in my
queue
but this settings on my GenericAgent.pm don't work

'coda omar' => {
Queue => ['coda omar'],
New => {
Owner => 'omar',
}
 },


The output is

 For Queue: coda omar
  - set owner of Ticket (200509221067/294) to 'omar'


but the ticket is not locked :(

any suggestion?


thanks,
~omar

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