Re: [otrs] Time accounting module
is there no other approach? I mean this is somewhat "ugly", because worked hours, vacancies etc. are not correct then. Is it possible to add another flag (like ill, vacancy) for "absent, part-time"?? so no ours are calculated... thanks for any hints! Am 10.06.2009 um 15:13 schrieb Frans Stekelenburg: Exactly. (looks like : ) Kind regards, Frans Stekelenburg NetDialog Service Center +31 30 789 3636 www.netdialog.eu > > Hi Frans, > > so if I get you right, you defined a project for absence and people > working only 3 days feed the system with absence hours/days for the > rest > of the week on that project? > > Regards, > Ivan > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - professional services for the open source eLearning system OLAT hosting - operating - support - java development - consulting ----- frentix GmbH Roman Haag, Entwickler Zähringerstrasse 26 CH-8001 Zürich, Switzerland tel://+41-43-544-0949 http://www.frentix.com skype://thetoaster4001 - - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] RegExp Filter Error
Ok I set filter to from : "@frentix.com" lets see if it works with next ticket. Thanks for your help Roman Am 16.03.2009 um 09:46 schrieb Renee Bäcker: Hi Roman, I assume that you have something like "*...@frentix" in your config. You should either use "@frentix" or "@frentix" - Renee Roman Haag schrieb: Hello I get an error reported by cron when executing the filter. It seems that some content in mail does disturb it. The error is the following: Betreff: Cron $HOME/bin/PostMasterMailbox.pl >> /dev/ null ^* matches null string many times in regex; marked by <-- HERE in m/^* <-- HERE @frentix.com$/ at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 75. The incoming mail contains following part: from user: bla ---2009-03-13 12:37:45,503 [TP-Processor7] ERROR OLATRuntimeException - OLAT::ERROR ^%^ E5 ^%^ org.olat.core.logging ^%^ bla ^%^ 78.34.71.37 ^%^ ^%^ Mozilla/5.0 (Windows; U; Windows NT 6.0; de; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5 ^%^ What should I do in order to prevent the filter to fail or at least not to send this error reports? Thank you for your help. kind regards Roman - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - professional services for the open source eLearning system OLAT hosting - operating - support - java development - consulting ----- frentix GmbH Roman Haag, Entwickler Zähringerstrasse 26 CH-8001 Zürich, Switzerland tel://+41-43-544-0949 http://www.frentix.com skype://thetoaster4001 - - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] RegExp Filter Error
Hello I get an error reported by cron when executing the filter. It seems that some content in mail does disturb it. The error is the following: Betreff: Cron $HOME/bin/PostMasterMailbox.pl >> /dev/ null ^* matches null string many times in regex; marked by <-- HERE in m/ ^* <-- HERE @frentix.com$/ at /opt/otrs/Kernel/System/PostMaster/ Filter/MatchDBSource.pm line 75. The incoming mail contains following part: from user: bla ---2009-03-13 12:37:45,503 [TP-Processor7] ERROR OLATRuntimeException - OLAT::ERROR ^%^ E5 ^%^ org.olat.core.logging ^%^ bla ^%^ 78.34.71.37 ^%^ ^%^ Mozilla/5.0 (Windows; U; Windows NT 6.0; de; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5 ^%^ What should I do in order to prevent the filter to fail or at least not to send this error reports? Thank you for your help. kind regards Roman - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Notification on new ticket
ok found it out myself. didn't see, that each queue needs the reply defined. Its working now. Great... Am 10.02.2009 um 16:35 schrieb Roman Haag: Hello all I successfully installed OTRS and its working nice and fast (mod- perl). I have just a small problem/question: If a customer sends in a mail and a new ticket gets created, he doesn't get a notification as expected. Is this an issue in 2.3.4 -version or do I have to config something? I found the text which should be sent, but the first mail isn't sent. Sending mail works fine (notification about closing, adding notes, etc. is received). Thanks for any help. Kind regards Roman ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - professional services for the open source eLearning system OLAT hosting - operating - support - java development - consulting - frentix GmbH Roman Haag, Entwickler Zähringerstrasse 26 CH-8001 Zürich, Switzerland tel://+41-43-544-0949 http://www.frentix.com skype://thetoaster4001 - ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Notification on new ticket
Hello all I successfully installed OTRS and its working nice and fast (mod- perl). I have just a small problem/question: If a customer sends in a mail and a new ticket gets created, he doesn't get a notification as expected. Is this an issue in 2.3.4 -version or do I have to config something? I found the text which should be sent, but the first mail isn't sent. Sending mail works fine (notification about closing, adding notes, etc. is received). Thanks for any help. Kind regards Roman ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
