Hi all
I am new to OTRS and need some assistance with setting up the "Ticket Type"
function. I have activated the function in Core::Ticket::Type: but I am
unable to specify the fields I want to display in the Ticket Type drop-down
box.
Requirements
1. Setup several ticket types (eg.New Installation, Faulty hardware, Faulty
software...)
2. When a ticket is closed I want to force the agent to categorise the call
using the "Ticket Type"
Thanks in advance
Thys
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