Re: [otrs] Timezone in OTRS 3.0
On 05/30/2011 07:45 AM, ravi shanker wrote: Hi , How do we configure timezone for OTRS? my web-server and Db server are on EST and i need my OTRS to have IST timezone. Ravi Shankar In SysConfig: Framework -> Core::Time -> TimeZone -- Tiemen Ruiten Linux System Administrator - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Can't locate DBI.pl
On 05/26/2011 02:45 PM, Xiaoxing Meng wrote: Hello, In fact, I copied the file DBI.pm at the directory where otrs try to find the file instead of making a link between the two file. But I got another error Software error: Can't locate loadable object for module DBI in @INC (@INC contains: /opt/otrs/bin/cgi-bin /opt/otrs/bin/Custom /opt/otrs/bin/Kernel/cpan-lib /opt/otrs/bin /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/perl/lib/5.10.0/i686-linux /usr/local/perl/lib/5.10.0 /usr/local/perl/lib/site_perl/5.10.0/i686-linux /usr/local/perl/lib/site_perl/5.10.0 .) at /opt/otrs/bin/cgi-bin/DBI.pm line 263 BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/DBI.pm line 263. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 21. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 21. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfacePublic.pm line 27. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfacePublic.pm line 27. Compilation failed in require at /opt/otrs/bin/cgi-bin/public.pl line 39. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/public.pl line 39. For help, please send mail to the webmaster (webmaster@localhost<mailto:webmaster@localhost>), giving this error message and the time and date of the error. Doing a copy of file like that is not allowed? Best regards, Xiaoxing Of course it's allowed, but it doesn't help you much. Why not follow the instructions we gave you? -- Tiemen Ruiten Linux System Administrator - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Can't locate DBI.pm in @INC
On 05/25/2011 01:34 PM, Xiaoxing Meng wrote: I'm sure. Here is the copy of screen as attachement. Best wishes, Xiaoxing So, DBI.pm is present but not in the place where OTRS expects it. Either you should modify the directories contained in @INC or you should make a symlink between /usr/local/lib/perl5 or /usr/lib/perl5 and /usr/local/lib/perl or /usr/lib/perl respectively. -- Tiemen Ruiten Linux System Administrator - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Can't locate DBI.pm in @INC
On 05/25/2011 01:15 PM, Xiaoxing Meng wrote: Can't locate DBI.pm in @INC Are you sure DBI.pm is present on your system? Do a "find / -name DBI.pm" and if it finds the file, make sure it's located in one of the directories contained in @INC. If DBI.pm isn't present, install the perl module, either through CPAN or the package manager of your distribution. -- Tiemen Ruiten Linux System Administrator - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Need TicketID errors after full disk
On 05/17/2011 04:27 PM, Michiel Beijen wrote: I'm guessing you have tickets without articles, because you're using ArticleStorageFS and the disk was full? Obviously, if the disk is full, OTRS can actually not write the tickets and not do anything remotely useful; depending on the situation you might be able to recover emails from your email server. You'll have to detect and get rid of the tickets that have issues manually (maybe by using GenericAgent). -- Mike On Tue, May 17, 2011 at 15:14, Tiemen Ruiten wrote: Hello, The filesystem our OTRS-installation is running on filled up completely this Friday and unfortunately, since I was away for a long weekend, this was only noticed on Monday. The server had a hard reboot (argh), possibly leaving the mysql-database in an inconsistent state. Anyway I'm now getting these errors: [Tue May 17 12:31:19 2011][Error] [Kernel::System::User::GetUserData][150] Need User or UserID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Queue::GetStandardResponses][249] Got no StandardResponseID or QueueID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketFlagGet][7530] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::Output::HTML::ArticleCheckPGP::new][38] Need ArticleID! [Tue May 17 12:31:19 2011][Error][Kernel::Output::HTML::ArticleCheckSMIME::new][38] Need ArticleID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::Article::ArticleGet][1644] No such article for TicketID (69632)! Can someone give me some pointers on what the best course of action might be? Tiemen All the accounts are retrieved with POP so the emails were unfortunately lost. We created a mysql query to destroy all problem tickets and that seems to have restored database consistency. We're using ArticleStorageDB by the way. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Need TicketID errors after full disk
Hello, The filesystem our OTRS-installation is running on filled up completely this Friday and unfortunately, since I was away for a long weekend, this was only noticed on Monday. The server had a hard reboot (argh), possibly leaving the mysql-database in an inconsistent state. Anyway I'm now getting these errors: [Tue May 17 12:31:19 2011][Error] [Kernel::System::User::GetUserData][150] Need User or UserID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Queue::GetStandardResponses][249] Got no StandardResponseID or QueueID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketPermission][3198] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::TicketFlagGet][7530] Need TicketID! [Tue May 17 12:31:19 2011][Error][Kernel::Output::HTML::ArticleCheckPGP::new][38] Need ArticleID! [Tue May 17 12:31:19 2011][Error][Kernel::Output::HTML::ArticleCheckSMIME::new][38] Need ArticleID! [Tue May 17 12:31:19 2011][Error][Kernel::System::Ticket::Article::ArticleGet][1644] No such article for TicketID (69632)! Can someone give me some pointers on what the best course of action might be? Tiemen - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
