Re: [otrs] Sending email in OTRS

[Van Thai]

Hi,

Looks like you need to change the "mail.mydomain.com" entries to your actual
organization's FQDN and servers.

cheers!

-van

On Wed, Oct 21, 2009 at 7:47 AM, Mike Pierce  wrote:

>  Here is my config file (I think this is what you were referring to)
>
>
>
>
>
>
>
> # OTRS config file (automaticaly generated!)
>
> # VERSION:1.1
>
> package Kernel::Config::Files::ZZZAuto;
>
> use utf8;
>
> sub Load {
>
> my ($File, $Self) = @_;
>
> delete $Self->{'SendmailBcc'};
>
> $Self->{'SendmailModule::Port'} =  '25';
>
> $Self->{'SendmailModule::Host'} =  'mail.mydomain.com';
>
> $Self->{'SendmailModule'} =  'Kernel::System::Email::SMTP';
>
> $Self->{'LogModule::LogFile'} =  'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';
>
> $Self->{'LogModule'} =  'Kernel::System::Log::File';
>
> $Self->{'CheckEmailAddresses'} =  '0';
>
> $Self->{'CheckMXRecord'} =  '0';
>
> $Self->{'DefaultCharset'} =  'utf-8';
>
> $Self->{'Organization'} =  'My Org';
>
> $Self->{'AdminEmail'} =  'm...@mydomain.com';
>
> $Self->{'FQDN'} =  'computer.domain.corp';
>
> $Self->{'SecureMode'} =  1;
>
> }
>
> 1;
>
>
>
> -
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-
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[otrs] HTML output for Event Based Notification emails

[Van Thai]

Hello,

I created an event notification for ticket closures and its all working
fine, but there does not appear to be a way to craft the notification
message in html format (like the auto-responses). So, my close
ticket notification messages look different from all the other messages,
which management does not like :( Anyone know how we can control that? I
have done extensive googling and greping in the Kernel directory to no
avail...

thanks in advance!

-van
-
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